topic Re: BBC iPlayer not working properly - new Bravia KD43XD8305 in Android TV

BBC iPlayer not working properly - new Bravia KD43XD8305

spater1975 — Thu, 13 Oct 2016 15:35:42 GMT

Just received my new Bravia KD43XD8305BU today.

Love it so far but only gripe is BBC iPlayer is not working properly: the App loads and I can browse through the latest content. However when I try to play content I get a spinning circle after which I get the following message:

"02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"

All other Apps work fine including 5OD.

I have updated to the latest firmware (PKG6.0514.0001EUA), and also done a factory reset - to no avail.

I have seen other people on this forum suggesting to change the DSN server settings but I cannot find these settings in the Network Settings menu.

Any pointers appreciated

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

spater1975 — Thu, 13 Oct 2016 15:48:11 GMT

Just to add to my earlier email - the BBC News and BBC Sport Apps also do not work, responding the same way as the iPlayer app. Looks like a BBC-related issue?

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Anonymous — Thu, 13 Oct 2016 16:15:25 GMT

Hi there

First thing to do is reboot your ISPs router and then ensure that you have a UK based IP Address : www.iplocation.net

In regards to DNS Settings, you must choose 'Manual' when setting up the network connection on the TV.

Cheers

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

spater1975 — Thu, 13 Oct 2016 16:58:25 GMT

Hi - I reboot the router, made no difference.

Re: DNS settings, can you be more specific about the settings option 'path' I need to follow as I can't see any reference to DNS?

When I go in to Network Settings, I can go either 'WiFi' or 'Wired LAN'. I am Wired LAN

Then under Advanced Options I have 2 options:

- 'Proxy Settings' - either 'None' or 'Manual'. (Is this where I need to enter in 8.8.8.8 for Google DNS?)

- 'IP setting - DHCP or Static

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Anonymous — Thu, 13 Oct 2016 17:20:34 GMT

Hi there

Had to re-do this myself - you are right, its is not quite clear. However, you were not far away - its under 'IP Settings' and you MUST choose 'Static'. Then you go through the process of setting a Static IP Address, Gateway, Network Prefix, DNS Servers.

Home > Network Settings > Wired LAN > Advanced Options > IP Settings > Static

Cheers

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

FeelingOld — Thu, 13 Oct 2016 18:27:54 GMT

I have exactly this same problem this evening. IPlayer has been working fine up till today. I can open the Browser on the TV and run iPlayer from the BBC website ... so some issue with the App.

Quite annoying that these apps can fail so easily.

Waiting on a resposne to a possible fix....

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

FeelingOld — Thu, 13 Oct 2016 19:57:57 GMT

Can I ask please .... by 'Static IP' are you referring to 'Fixed IP' address. My broadband service provider only provides a fixed IP address to business customers.

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Anonymous — Thu, 13 Oct 2016 20:02:52 GMT

Hi Both

I have tested iPlayer on my TV - KD-55XD8577 and it works. I am on firmware version 3.509 as my model hasnt had the Marshmallow update (27th Sept) as of yet.

Sometimes iPlayer has an uncanny knack of not working one day and then works the next. Please re-test tomorrow and reply back.

Cheers

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Anonymous — Thu, 13 Oct 2016 20:10:14 GMT

@FeelingOld wrote:

Can I ask please .... by 'Static IP' are you referring to 'Fixed IP' address. My broadband service provider only provides a fixed IP address to business customers.

Hi there

That is correct - but you are confusing an external IP address (the one your ISP gives you) to an internal one (which is your network at home). ISPs can either set a fixed (static) IP address or a dynamic one - most people will have a dymamic IP address - this is the one that changes when you reboot your router. However, I can set a fixed (static) IP address for devices internal to my network.

For example:

My external IP address is set by my ISP

My Router is fixed to 192.168.1.1

I have DHCP for 192.168.1.2 until 192.168.1.99 (for devices such as mobiles/tablets etc)

My TV is fixed to 192.168.1.100

My Laptop is fixed to 192.168.1.200

Hopefully this explains things

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

FeelingOld — Thu, 13 Oct 2016 22:38:35 GMT

Hi .... mmmmhhh .... it started working again, without me doing anything a couple of hours after the previous post. Strange. Did not unplug or power-cycle.

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

spater1975 — Fri, 14 Oct 2016 06:22:30 GMT

My iPlayer is also now working - I did nothing to the settings, seems the issue resolved itself although I've no idea why.

Thanks for all the advice though

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Anonymous — Fri, 14 Oct 2016 13:10:48 GMT

You're Welcome

Glad its working again.

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Devnatu — Fri, 25 Nov 2016 19:06:26 GMT

I am looking for last few hours, i cant see bbc iplayer on my sony KD43XD8305BU and i also cant see youview which is mentioned on their site. can you help please.

thanks

Dev

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

FeelingOld — Fri, 25 Nov 2016 21:33:48 GMT

The only thing I can suggest is to try a restart on the TV. - to do this press the 'POWER' button on the remote control.for several seconds until the TV displays a message indicating it is powering off and then on. You will not lose any settings. Alternatively unplug the TV and plug back in.

cheers

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

kevinayers — Thu, 29 Dec 2016 23:10:28 GMT

@spater1975 wrote:
Just received my new Bravia KD43XD8305BU today.

Love it so far but only gripe is BBC iPlayer is not working properly: the App loads and I can browse through the latest content. However when I try to play content I get a spinning circle after which I get the following message:

"02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"

All other Apps work fine including 5OD.

I have updated to the latest firmware (PKG6.0514.0001EUA), and also done a factory reset - to no avail.

I have seen other people on this forum suggesting to change the DSN server settings but I cannot find these settings in the Network Settings menu.

Any pointers appreciated
Have tried everything that has been listed so far.
- Factory reset, a pain to do as I then had to reload all my apps and details. This worked for a while but it is now giving me the error message more frequently.
- Tried rebooting after using Netfix or Youtube, as this was a possible short term solution.Works sometimes but not always.
- Soft reboot did not work.
Unplugging the TV everytime is not a solution.

Kevin

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Anonymous — Fri, 30 Dec 2016 17:57:14 GMT

Hi @kevinayers

Can you describe the issue that you are having with iPlayer - error message, what you are doing to get this error message (i.e. on loading up the app or playing a video?). As the people who had issues previously, has been resolved (seems like it was the BBC end of things).

Also the exact model number of your TV ?

Cheers

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

kevinayers — Sat, 31 Dec 2016 01:09:27 GMT

Thanks for the reply.

The message I get is

"02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"

This happens when I try to play a video.

I can play live content with no problems whatever.

Model is Sony Bravia 2015 Android KDL-50W905A ?

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

royabrown — Sat, 31 Dec 2016 11:17:13 GMT

@kevinayers wrote:
Thanks for the reply.
The message I get is

"02001: Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme"
This happens when I try to play a video.
I can play live content with no problems whatever.
Model is Sony Bravia 2015 Android KDL-50W905A ?

There are 2013 non-Android KDL-55W905A sets, and also 40 and 46 sizes, but I can find no 50:-

http://www.expertreviews.co.uk/tvs-entertainment/tvs/52874/sony-w9-led-television-with-triluminos-display-review

Can you look again, to see what you actually have there?

Having said which, if it is indeed a W9, Skype has been pulled, but the BBC iPlayer should be OK.

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

Anonymous — Sat, 31 Dec 2016 10:41:36 GMT

Hi @kevinayers

As your model TV and problem is not related to this thread, can you please create a new thread under the "Other TVs" category

Also as @royabrown says above, can you please check the model of your TV as the KDL-50W905A does not exist.

Thank you

Re: BBC iPlayer not working properly - new Bravia KD43XD8305

kevinayers — Sun, 01 Jan 2017 19:53:13 GMT

Sorry the model number is KDL-50 W800C.

Should have checked but guessed.

All now seems OK after I did another Hard Reset.

As you said before it could have been a problem with the BBC.

Thanks for your help