topic iPlayer missing after Marshmallow upgrade in Android TV

iPlayer missing after Marshmallow upgrade

bar-ad — Sun, 07 May 2017 10:21:42 GMT

Finally got the Marshmallow upgrade for my kd-49x8307c a few days ago 2hich seems to have solved some issues with the TVs WiFi.

However, since the upgrade BBC iPlayer has disappeared - can anyone help resolve this?

(Tried rebooting, but this did not seem to help)

Thanks

Re: iPlayer missing after Marshmallow upgrade

Anonymous — Sun, 07 May 2017 20:59:00 GMT

Hi there

Try this:

Turn TV completely OFF
Reboot your router
Once router has been rebooted, turn the TV back on again and test.

BBC iPlayer will only work if you have a UK based IP address, to check goto : https://www.iplocation.net/

All else fails try a factory reset, see instructions HERE.

Cheers

Re: iPlayer missing after Marshmallow upgrade

bar-ad — Sun, 14 May 2017 14:00:09 GMT

Thanl you for the quick reply.

I've checked using the link you've provided and my ip address is showing (as expected) that I am in the UK. So not sure why the TV loaded without it.

Restart did not reso;ve the issue and I do not want to try a factory reset as when I did it in the past, the TV came up withput the Amazon Video app. I guess updates are flakey on the Sony Androidmversion.

Searching for more details lead me to a website saying that clearing data of the Sony Select and Sony Shelf apps and then rebooting should work - and it did! I now have BBC iPlayer back again.

So if anyone else comes across thisnissue in the future, you can try the above and prevent a painful factory reset experience