topic KD-55AF8 Screen issues in Android TV

KD-55AF8 Screen issues

vancouver2007 — Sun, 22 Nov 2020 12:47:59 GMT

My KD-55AF8 has developed a line across the screen about 10 centimetres from the top. The picture above the line is clear but below a series of feinter lines down to the bottom of the screen. There is also a shadow about 10 centimetres wide from top to bottom on the right side of the screen. Has anyone had this issue?

Regards vancouver07

Betreff: KD-55AF8 Screen issues

Peter_S. — Mon, 23 Nov 2020 07:58:59 GMT

Hi,

Can you please run a panel refresh from the menu and check if this fixes the issue.

https://helpguide.sony.net/tv/faep1/v1/en/07-01_05.html

If not, please get in touch with Sony Support.

Cheers

Peter

Betreff: KD-55AF8 Screen issues

vancouver2007 — Mon, 23 Nov 2020 10:26:27 GMT

Hi, Thanks for the reply. I have tried refreshing the screen but it's still the same so I have contacted Sony support a they are sending an engineer.

Regards vancouver07