topic Re: TV set-up showing wrong region in Android TV

TV set-up showing wrong region

dezalbion — Tue, 09 Feb 2021 13:15:32 GMT

When setting up, I was only given the option of selecting ‘England’ or ‘Kent’ as my region. I don’t live in Kent, so how can I change the option to show my actual region ?

At present, we can’t get any HD channels on YouView, presumably because we can’t select the correct region.

We live about 2 miles from a transmitter and can get all available HD channels on Freesat (via Humax).

(I’ve enabled Wi-Fi location, but an still seeing Kent as my region)

Betreff: TV set-up showing wrong region

Peter_S. — Tue, 09 Feb 2021 14:37:14 GMT

Hi,

Open the settings menu and look for an entry called "initial set-up".

Run the initial se-up again and select the correct region.

Cheers

Peter

Betreff: TV set-up showing wrong region

dezalbion — Tue, 09 Feb 2021 16:36:38 GMT

Hi
Thank you for your suggestion!

Apart from the ‘wrong region’ issue, neither ITV Hub, All4 nor My5 load properly either.

I did consider performing a reset, but was concerned that might result in getting even less of the features I have now. We only tend to use BBC iPlayer, Netflix and more occasionally You Tube.

We don’t like YouView (who does?) so we use our Humax box to access the Freesat channels, but it would still be useful to have YouView and those other features.

So I was hoping for another solution rather than a full reset.

Just one more thing (sorry!): when given the option to choose either ‘aerial’ or ‘cable’ for channel updates, I’m not at all sure what Sony means by ‘cable’.

We have a connected satellite dish, but when I’ve selected ‘cable’ for channel updates, I get nil results, though I get quite a few stations when selecting ‘aerial’.

Does that mean that YouView is connected via our digital aerial on the roof? If so, presumably the ‘cable’ option doesn’t work because the set ‘thinks’ we live in Kent, so are serviced by a transmitter that we can’t access.

Thanks again

P.S. Have contacted the local dealer we bought the set from, but they aren’t interested in helping.

Re: TV set-up showing wrong region

royabrown2 — Tue, 09 Feb 2021 21:28:14 GMT

@dezalbion

Which transmitter are you two miles from?

How wildly different from where you actually live is Kent?

Re: TV set-up showing wrong region

dezalbion — Tue, 09 Feb 2021 23:08:08 GMT

Hi @royabrown2

Our nearby transmitter (2 miles to the north of us) is Heathfield - one of the ‘biggies’.

We’re in the centre of East Sussex.

Does that help ?

Thanks

Dez

Re: TV set-up showing wrong region

royabrown2 — Wed, 10 Feb 2021 14:59:20 GMT

@dezalbion

Well, you are near Kent....

Why not just try both options, and see which one you prefer?

But in general, a choice at that level won’t affect whether you get the HD channels or not; 2 miles from the transmitter, you should be able to pull them in on a piece of wet string. Maybe the proximity is ‘deafening’ the TV?

And ignore ‘cable’ and use aerial, plus digital if you get a digital or analogue choice there.

Re: TV set-up showing wrong region

dezalbion — Wed, 10 Feb 2021 18:31:32 GMT

Hi @royalbrown2

Thanks for your reply.

Retaining my present erroneous region is an option of course.

However, like many, I’m unable to access ITV Hub, All4 and perhaps other apps I haven’t yet investigated. Both of the above load, play adverts and then buffer endlessly.

I’m very wary about performing a reset, in case I make matters worse, so is it possible to make these apps work without performing one?

Dez

Re: TV set-up showing wrong region

royabrown2 — Wed, 10 Feb 2021 19:34:18 GMT

@dezalbion

Here is the official YouView advice for this sort of issue:-

https://support.youview.com/youview-on-sony/on-demand-players-apps/on-demand-player-not-working/

No guarantees, but worth a try.

Re: TV set-up showing wrong region

dezalbion — Wed, 10 Feb 2021 21:47:35 GMT

Hi again @royalbrown2

Thanks again for coming to the rescue ! I’ll give the link a go and hope for a long lasting solution!

It does seem that ‘non-working’ apps are a regular feature with Sony TVs and the company are loathe to do anything about it. Perhaps the unloved YouView is at the heart of these problems. Other makes who don’t employ YV seem not to have these issues.

Dez

Re: TV set-up showing wrong region

royabrown2 — Thu, 11 Feb 2021 02:45:48 GMT

@dezalbion

These apps are supplied through YouView, even if you are using them on the non-YouView side of these sets, so yes the problems can be laid at their door.

But in fairness, the inability to return after showing the first set of adverts has plagued All4 for years, shifting from platform to platform in a game of whack-a-mole as All4 fix it on one platform, only to then see it break on another.

We had it on our Samsungs for months, and just after it got fixed, the BBC iPlayer stopped working on certain Samsungs, including ours, for a few months.

The problem with the commercial channels is that the programmes come from one source, and the adverts, tailored to the region, or the viewer demographic, or whatever, from another.

I have often remarked on how peculiar it is that the much more complex switch to the adverts never fails, and the simple switch back to the programme often does.

Perhaps they should employ the team who implemented the switching to, to implement a better mechanism for switching back; while they have concentrated on ensuring the ads are shown, as that is where the channel’s money comes from, people won’t watch at all if the programmes don't come back after the ads, which also hurts them financially if they can’t guarantee the advertisers an audience.

This seems to be a point the channels have missed... 😢

Re: TV set-up showing wrong region

BILL48 — Wed, 07 May 2025 09:47:53 GMT

Hello,

I've been pulling my hair out trying to retune my Sony KDL-32S55xx to the new region where I live, but it just keeps on retuning to the original area where I lived. There is NO initial set up button in the menu. I've tried unplugging the TV while pressing the power and volume down buttons on the TV, then, while still pressing the power and volume down buttons on the TV and plugging the power plug back into the power socket. It doesn't work.

The TV works OK but my signals are coming from the West Midlands and not from the Winter Hill Transmitter. I live on Merseyside.

BILL48

Betreff: TV set-up showing wrong region

BILL48 — Wed, 07 May 2025 10:01:36 GMT

My TV is stuck in the region where I lived (Wrexham and getting signal from West Midlands) but I now live on Merseyside and want to be tuned to the Winter Hill transmitter.

I have been up and down the complete menu and there is NO initial set-up button.

I've Auto-reset the TV 4 times and it keeps on tuning to the West Midlands.

An idea I found by googling, was to unplug the TV from the wall, press and hold the Power and Volume Down on the TV, then, while still pressing the power and volume down buttons, plug the powercord back in. This didn't work either.

Is there something else I can try, because I do like this TV.

BILL48

Betreff: TV set-up showing wrong region

daveyh64 — Thu, 08 May 2025 07:37:55 GMT

Why didn't you start your own discussion instead of tagging on to a 5 year old thread?

Have you tried manually tuning your TV to the Winter Hill transmitter.

Click on the link below and enter your details,

https://www.freeview.co.uk/corporate/detailed-transmitter-information

Based on your location the results will give you the transmitters broadcasting in your location.

If the Winter Hill transmitter is listed take a note of the multiplex numbers it broadcasts, these numbers

are under the black circle with a white N inside.

Having noted the multiplex numbers you can try a manual tune using those numbers.

There are only 5 as each multiplex carries many different broadcasters/ channels.

Before manual tuning take the cable out do an auto tune see if that clears the channels.

Cable back in and do a manual tune.

Go to Settings> Channels & Inputs> Channel Setup> Manual Tuning> Digital.

The next page should be Digital Manual Tuning you may see Physical Channel, highlight and click.

next page Physical Channel, scroll down the list of numbers and select the first multiplex number you jotted down.

Press OK and then click on Scan Up.

The TV will now search for available channels on that multiplex, when done press Store.

Repeat the procedure for the other multiplexes.

Please note the instructions above and settings path and manual tuning path are for my Sony TV which is different to yours, the settings and paths may be slightly different to your TV but should get you on the right track.

Betreff: TV set-up showing wrong region

BILL48 — Thu, 08 May 2025 11:26:50 GMT

Thank you for responding, Betreff.

I'm not at home until Sunday, so I will have a go doing as you suggest then.

Thank you again,

Bill

Betreff: TV set-up showing wrong region

BILL48 — Fri, 09 May 2025 08:47:05 GMT

Hi Betreff,

I got home late last night and I've been up and down all of the menu completely and thoroughly, I've been at it for 6 hours.

All I can access on manual tuning is the ability to type in channel numbers, and apart from the channels from the West Midlands no other numbers work.

There is NO facilty for selecting a region.

There is NO facilty for setting the TV back to factory settings.

I have another TV which is connected to the same aeriel pointing towards Winter Hill and the channels are all there and the reception is superb.

The Sony Bravia KDL-32S55xx that I want to receive signals from Winter Hill, still receives it's signals from the West Midlands and the reception is OK.

It's driving me up the wall, so if I cannot change the region, I'll give the TV to a charity shop.

I am grateful for your suggestions, but sadly they don't work on this TV.

Thank you again.

Bill.

Betreff: TV set-up showing wrong region

Alb10n442 — Fri, 09 May 2025 09:53:39 GMT

As you’ve tried everything else -

all I can suggest is unplugging your set, taking it to a friend who lives much closer to Winter Hill and setting up the region there. Maybe it’s a long shot, but if all else has failed……

Betreff: TV set-up showing wrong region

daveyh64 — Fri, 09 May 2025 09:59:27 GMT

Under your Settings menu > System is there not an Initial Setup option.

The manual tune option should work if you have the correct multiplex numbers for the Winter Hill transmitter.

I manually tune my Sony TV, without issue.

As you already have a TV tuned to Winter Hill at another location in your house you

could take the TV you are trying to tune to Winter Hill to the other TVs location.

With the aerial unplugged do an auto tune to clear any saved channels.

Put the aerial back in and do an auto tune. If the aerial is set to receive from Winter Hill then the auto tune should store the multiplexes and the channels it broadcasts to your TV.

Having tuned the TV you can now take it to its original location in the house, plug in the aerial and power up.

DO NOT RE-TUNE.

The TV should now be receiving signals from Winter Hill.