topic Re: Enabled Live TV & Catchup disabled on remote TV button shortcut in Android TV

Enabled Live TV & Catchup disabled on remote TV button shortcut

dani996 — Sun, 29 Sep 2024 11:23:44 GMT

Hi I have a TV button shortcut on my A90k bravia remote and it’s linked to the youview live tv and catch up, when I press it now it says “Feature not available because this app is disabled”, I have been through the settings and made sure the app is enabled and works if manually selected but it still tells me it is unable because it is disabled through the remote. The button works when ported to the other digital tv app but not youview, would really like this to be working correctly. I can possibly factory reset but would not like to set up all again leaving this message so hopefully Sony may see this because i feel it is an update issue it worked before for me but has since stopped working, thanks any recommendations will be greatly appreciated.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

dani996 — Sun, 29 Sep 2024 11:22:32 GMT

youview is enabled and working while it says disabled through the remote seems to be a glitch in the software.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

LightFoot — Sun, 29 Sep 2024 13:16:35 GMT

Hi @dani996

Yes, confirmed. A95K v6.7612 I would report it to Sony Support I have no interest, as I only use the native TV App. Please don’t forget to let us know what they reply.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

LightFoot — Sun, 29 Sep 2024 13:17:09 GMT

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Avogadro — Sun, 29 Sep 2024 21:01:06 GMT

I have just purchased a Sony Bravia 55 OLED and have exactly the same issue with assigning Live TV & Catch Up to the TV button.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

CraigJ — Mon, 30 Sep 2024 13:40:10 GMT

We also have had this problem.

We did cure the set by doing a full factory reset. Then setting the TV back up again.

A pain I know! But it did cure the problem

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Bartleby — Tue, 01 Oct 2024 13:28:40 GMT

Experiencing the same issue myself. Started happening yesterday after a software update.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Avogadro — Tue, 01 Oct 2024 14:12:05 GMT

I have carried out several restarts but cannot find how to do a factory reset.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

LightFoot — Tue, 01 Oct 2024 14:38:06 GMT

@Avogadro wrote:
I have carried out several restarts but cannot find how to do a factory reset.

Hi @Avogadro A factory reset fixed mine, also improved my picture and everything! Factory Reset

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

dani996 — Tue, 01 Oct 2024 16:57:11 GMT

Thank you for your replies, seems it happened to a few of us so I’ll update the song support page with it.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Albro27 — Tue, 01 Oct 2024 19:53:36 GMT

Me too.
And yes seem to happen after a software update.
I have also tried disabling and re-enabling the app, re-setting the remote but nothing solved the issue.
I'd rather not do a factor reset as it was a pain to set the TV up in the first place especially as I use 'normal' TV to record programs to a hard disc and getting that all to work was somewhat challenging. The TV is generally great but the interface is pretty awful!
If Sony have caused the problem with an update, they should fix it with another update.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Stinser — Tue, 01 Oct 2024 21:15:03 GMT

My TV (XR-55X90L) updated last night and I immediately noticed the TV button would no longer take me to Youview - 'feature not available because this app is disabled'. Tried doing the obvious things with no success. I'll hold off from doing a reset, since I've only had the TV a couple of weeks and have just got everything how I want it ☹️ Do Sony monitor these pages? - I presume not.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

SiobhanMcC — Wed, 02 Oct 2024 07:33:52 GMT

Same issue for me on 43” KD-43X89 after the software update. Fully agree if Sony caused this by the update they should fix it via new update. I don’t want to factory reset for something which should be easily fixable.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

SiobhanMcC — Wed, 02 Oct 2024 07:08:33 GMT

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Anonymous — Wed, 02 Oct 2024 15:14:50 GMT

Hey @dani996 can you follow this article Live TV & Catch Up doesn't launch when I press the TV button: "Feature not available because the app is disabled

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Bartleby — Wed, 02 Oct 2024 15:26:25 GMT

Update : Got fed up and decided to do a Factory Reset. Can offer additional confirmation the reset fixes the issue.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

dani996 — Thu, 03 Oct 2024 13:51:36 GMT

I have just bought a x89K and this is also having issues with the tv button ported to youview saying disabled such grief!!

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

Anonymous — Sun, 06 Oct 2024 16:03:52 GMT

Did you try to follow the article above?

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

CraigJ — Mon, 07 Oct 2024 12:02:49 GMT

I see that Sony have now acknowledged that a software update has caused this issue and that they are working on a software fix.

After installing 3 TV's this morning I can confirm that the latest software update is still altering the TV button functionality.

A full factory reset has brought all three TV's back to working order.

Re: Enabled Live TV & Catchup disabled on remote TV button shortcut

smarthaus — Tue, 08 Oct 2024 20:44:07 GMT

Unbelievably, Sony release software without testing. It's incredible that this glaring and obvious bug has not been picked up on beta testing. I'm guessing it's a unique issue to the UK market and the Youview app but still, very poor. When is the fix coming as I'm not spending hours setting up my TV again because you can't be bothered to put updates through proper testing.