topic Re: Channel 4 in Android TV

Channel 4

zoeeee — Tue, 01 Apr 2025 15:18:41 GMT

My soy Bravia tv has youview installed and the channel 4 app shown on the player guide plus also showing on home page, but it has now stopped loading.
how do I fix it please

Re: Channel 4

daveyh64 — Tue, 01 Apr 2025 15:41:29 GMT

Always helpful if you tell us what model of Sony TV you have and what software it is running.

Have you tried restarting the TV, long press on the power button on the remote, then select restart.

Or have you tried a full power cycle. Switch off, unplug wait a couple of moments and then switch on,

if these don't resolve the issue try this next.

Go to Settings> Apps> See All Apps select the Channel 4 app.

If Open is available click on that and see if it opens the app.

If not click on Force Stop.

Now click on Open.

Have you checked to see if there is any new firmware for your TV.

If there is install it the process of installing may just refresh the TV and make the app work again.

Re: Channel 4

zoeeee — Tue, 01 Apr 2025 16:58:41 GMT

Hi
Model no KD-49XG8396
Software version PKG6.7220.0365EUA
Have tried every thing you advised
App is not in app list and when I try to download load google play says it can no longer support channel 4.
When I press on the App on home page I get the ping but the screen freezes.
On the youview player list when the app is selected nothing happens.
Regards
Zoeeeee
Sent from my iPad

Re: Channel 4

daveyh64 — Tue, 01 Apr 2025 17:51:20 GMT

Are you certain it doesn't appear in your TVs app list?

Re: Channel 4

zoeeee — Wed, 02 Apr 2025 08:34:41 GMT

Hi
Channel 4 is definitely not on my app list and google player says it does not support it when I tried to find it on search.
Regards Zoeeee
Sent from my iPhone

Re: Channel 4

MaggieGreene — Mon, 07 Apr 2025 15:42:33 GMT

Hi @zoeeee, try to access Channel 4 from the YouView app.

If you still couldn't find it, try the steps in this link and test again: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xg8396/articles/00106076

Re: Channel 4

zoeeee — Wed, 09 Apr 2025 09:35:46 GMT

Thanks for all your solutions. But apparently my android tv does not support channel 4 catchup any

Re: Channel 4

TheGOAT — Sat, 19 Apr 2025 11:56:43 GMT

@zoeeee I would recommend you reach out to Sony Technical support, as they can assist you with this by taking control of your TV and troubleshoot this issue for you: https://services.sony.co.uk/supportmvc/en/contact/