https://community.sony.lu/t5/c-series/password/m-p/3583800#M6872 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1125090">@mah_M_oud</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />If you can't remember the screen lock on your device, I would recommend that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. Do note that this will delete all data stored on the internal storage of the device and remove the screen lock in the same process.<BR /><BR />Since you can't unlock the device, a backup can not be created due to security reasons.<BR /><BR />I hope that helps! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Mon, 19 Feb 2018 13:05:40 GMT Jonas 2018-02-19T13:05:40Z https://community.sony.lu/t5/c-series/password/m-p/3583799#M6871 <P>Iforget my password</P><P>what should i do?</P> Fri, 16 Feb 2018 23:41:41 GMT https://community.sony.lu/t5/c-series/password/m-p/3583799#M6871 mah_M_oud 2018-02-16T23:41:41Z https://community.sony.lu/t5/c-series/password/m-p/3583800#M6872 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1125090">@mah_M_oud</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />If you can't remember the screen lock on your device, I would recommend that you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>. Do note that this will delete all data stored on the internal storage of the device and remove the screen lock in the same process.<BR /><BR />Since you can't unlock the device, a backup can not be created due to security reasons.<BR /><BR />I hope that helps! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Mon, 19 Feb 2018 13:05:40 GMT https://community.sony.lu/t5/c-series/password/m-p/3583800#M6872 Jonas 2018-02-19T13:05:40Z