topic Re: Sony in L Series

Xperia l Replacement

Dhawna — Tue, 03 Jun 2014 09:09:15 GMT

I had purchased a Sony Xperia L Mobile phone. But after some I faced a problem with the product. I contacted Sony Customer Care, they advised me to go to a service center. I went there and submitted my phone for repair. But after some time again I faced the problem I went to the service center and again (for 10 to 12 times)follow the same process. But it was 12 chance when I faced the same problem. I called them and claimed for the replacement of my phone. It was in the warranty but they did not respond to me. I was fed up with my phone.

Re: Xperia l Replacement

GreekXperiaSp — Tue, 03 Jun 2014 09:41:57 GMT

what is ths pdoblem of the phone and how much time do you have it?

Re: Xperia l Replacement

Dhawna — Wed, 04 Jun 2014 10:24:43 GMT

Restarting,heating,Auto touching,and much more

Just Xperia l Replacement

Dhawna — Wed, 04 Jun 2014 11:11:51 GMT

My phone is Restarting,heating,Auto touching,and much more I give my phone service center 10 to 12 times but they can't shovel my problem .. I gave videos and live example of my Xperia L.(Live example is about songs are playing in ear side phone).(videos are about auto touching and hang)... Now I just want to replacement of my phone..

Re: Just Xperia l Replacement

Johan — Wed, 04 Jun 2014 12:47:20 GMT

I'm sorry to hear that.

I suggest that you raise this with your local support team to check how to proceed with this in the best possible way.
Local support.

Re: Just Xperia l Replacement

Dhawna — Thu, 05 Jun 2014 08:12:04 GMT

But sir they are not supporting me and they only said about sending mail on question@support.sonymobil.com,

And when I am in services center they only udate/repair may phone's software.Now I just want to replacement of my phone and they don't do it so now what can I do????????

Re: Just Xperia l Replacement

Kannan3256 — Thu, 05 Jun 2014 15:41:38 GMT

send complaint to ur country service head .i get response one time.so try

Sony

Dhawna — Fri, 06 Jun 2014 10:29:28 GMT

Re: Sony

_alexdon_ — Fri, 06 Jun 2014 10:34:04 GMT

Here it is not the place to ask for replacements.This is a user support forum.Contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Sony

Kannan3256 — Sat, 07 Jun 2014 07:01:12 GMT

sony not replace fully .may be they give 50% of offer for new device .they said to me for xperia go like this