https://community.sony.lu/t5/l-series/not-charging/m-p/3594231#M5449 phone is losing charge while on charge and showing charge screen Sun, 21 Jan 2018 10:27:25 GMT Scarzy 2018-01-21T10:27:25Z https://community.sony.lu/t5/l-series/not-charging/m-p/3594231#M5449 phone is losing charge while on charge and showing charge screen Sun, 21 Jan 2018 10:27:25 GMT https://community.sony.lu/t5/l-series/not-charging/m-p/3594231#M5449 Scarzy 2018-01-21T10:27:25Z https://community.sony.lu/t5/l-series/not-charging/m-p/3594232#M5450 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1116124">@Scarzy</A>,</P><P>I'm sorry to hear this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>Are you charging your device using a wall socket or a computer? I would recommend use a wall socket, if possible try with more then one wall charger and cable to make sure they are not causing this behavior.</P><P>I would also recommend that you restart your device to <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A> to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.</P><P>Let me know how it goes! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Wed, 24 Jan 2018 12:22:36 GMT https://community.sony.lu/t5/l-series/not-charging/m-p/3594232#M5450 Emil 2018-01-24T12:22:36Z