https://community.sony.lu/t5/l-series/touch-screen-stopped-working/m-p/3612771#M5911 <P>Hi,</P><P>Years ago, I used to have this Xperia L and suddenly the touch screen stopped working, can't remember now how it happened and I could not fix it at the time, so I bought a new phone. Now I was looking for an used phone for a gift to my son and found this phone, funny thing happened, It was working with 0 problems, so I wiped all the data and tried to do a software repair with the Xperia Companion, but I got an error, so I end up doing a hard reset. After two weeks of use, my son tells me that the touch screen stopped working again, so I tried again with the Xperia Companion, same problem. I tried with a hard reset, and it happens that I totally forgot the buttons for that, so I took it to a local tech service and they tell me that the only solution possible is through Xperia Companion, which is not working out.&nbsp;</P><P>¿What should I do? the error message is:</P><P><SPAN class="selectable-text ng-binding">UEGetPhoneInfoMissingInfo</SPAN><BR /><SPAN class="selectable-text ng-binding">C2104 3566 1271-8635 R3B 15.3.A.1.14</SPAN><BR /><SPAN class="selectable-text ng-binding">1.9.2.0 / Windows 10 Home 64 bit / Win32 / MX</SPAN></P><P><SPAN class="selectable-text ng-binding">Thanks</SPAN></P> Sat, 14 Apr 2018 18:44:10 GMT Mike54 2018-04-14T18:44:10Z https://community.sony.lu/t5/l-series/touch-screen-stopped-working/m-p/3612771#M5911 <P>Hi,</P><P>Years ago, I used to have this Xperia L and suddenly the touch screen stopped working, can't remember now how it happened and I could not fix it at the time, so I bought a new phone. Now I was looking for an used phone for a gift to my son and found this phone, funny thing happened, It was working with 0 problems, so I wiped all the data and tried to do a software repair with the Xperia Companion, but I got an error, so I end up doing a hard reset. After two weeks of use, my son tells me that the touch screen stopped working again, so I tried again with the Xperia Companion, same problem. I tried with a hard reset, and it happens that I totally forgot the buttons for that, so I took it to a local tech service and they tell me that the only solution possible is through Xperia Companion, which is not working out.&nbsp;</P><P>¿What should I do? the error message is:</P><P><SPAN class="selectable-text ng-binding">UEGetPhoneInfoMissingInfo</SPAN><BR /><SPAN class="selectable-text ng-binding">C2104 3566 1271-8635 R3B 15.3.A.1.14</SPAN><BR /><SPAN class="selectable-text ng-binding">1.9.2.0 / Windows 10 Home 64 bit / Win32 / MX</SPAN></P><P><SPAN class="selectable-text ng-binding">Thanks</SPAN></P> Sat, 14 Apr 2018 18:44:10 GMT https://community.sony.lu/t5/l-series/touch-screen-stopped-working/m-p/3612771#M5911 Mike54 2018-04-14T18:44:10Z https://community.sony.lu/t5/l-series/touch-screen-stopped-working/m-p/3612772#M5912 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1143489">@Mike54</A></P><P>I'm afraid that Xperia L is no longer supported by Xperia Companion, so your only (official) option is to factory reset it. There are other unofficial methods to flash a new firmware that you can find on other forums like XDA.</P> Sun, 15 Apr 2018 04:50:03 GMT https://community.sony.lu/t5/l-series/touch-screen-stopped-working/m-p/3612772#M5912 Qatrium 2018-04-15T04:50:03Z