https://community.sony.lu/t5/l-series/audio-problem/m-p/3644032#M7195 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1255838">@Ingrid40</A>&nbsp;</P><P>I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.<BR /><BR /></P><P>Does the phone has a protective case that might be blocking the mic?&nbsp;</P><P>could you take a screenshot of the logo?&nbsp;</P> Sun, 28 Jul 2019 21:48:59 GMT Uliwooly 2019-07-28T21:48:59Z https://community.sony.lu/t5/l-series/audio-problem/m-p/3644031#M7194 <P>Audio problem<BR />I can not hear my contacts when they call me and a logo in the form of a helmet appeared I do not understand why.</P><P><STRIKE>Problème audio</STRIKE></P><P><STRIKE>Je n'entends plus mes contacts lorsqu ils m'appellent et un logo en forme de casque est apparu je ne comprends pas pourquoi.&nbsp;</STRIKE></P> Sun, 28 Jul 2019 20:12:12 GMT https://community.sony.lu/t5/l-series/audio-problem/m-p/3644031#M7194 Ingrid40 2019-07-28T20:12:12Z https://community.sony.lu/t5/l-series/audio-problem/m-p/3644032#M7195 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1255838">@Ingrid40</A>&nbsp;</P><P>I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.<BR /><BR /></P><P>Does the phone has a protective case that might be blocking the mic?&nbsp;</P><P>could you take a screenshot of the logo?&nbsp;</P> Sun, 28 Jul 2019 21:48:59 GMT https://community.sony.lu/t5/l-series/audio-problem/m-p/3644032#M7195 Uliwooly 2019-07-28T21:48:59Z