https://community.sony.lu/t5/l-series/cracked-frame/m-p/3650632#M7470 <P>Cracked frame in the area of the minijack and charging port.The smartphone has a warranty.What to do?Is it a factory marriage?</P> Wed, 30 Oct 2019 13:12:36 GMT wadim1 2019-10-30T13:12:36Z https://community.sony.lu/t5/l-series/cracked-frame/m-p/3650632#M7470 <P>Cracked frame in the area of the minijack and charging port.The smartphone has a warranty.What to do?Is it a factory marriage?</P> Wed, 30 Oct 2019 13:12:36 GMT https://community.sony.lu/t5/l-series/cracked-frame/m-p/3650632#M7470 wadim1 2019-10-30T13:12:36Z https://community.sony.lu/t5/l-series/cracked-frame/m-p/3650633#M7471 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1147767">@wadim1</A>, sorry to hear about this!</P><P>In this case I would suggest that you get in contact with your <A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer">local support team</A>, they should be able to arrange for the phone to be sent to an authorized service center to be examined and repaired. Regarding warranty and consumer laws, I would suggest that you discuss this with you<A href="https://support.sonymobile.com/global-en/contactUs/" target="_self" rel="nofollow noopener noreferrer">r local support team</A> as well as these things varies depending on where you are located.</P><P>I hope that answered your question!&nbsp;</P> Wed, 30 Oct 2019 13:46:43 GMT https://community.sony.lu/t5/l-series/cracked-frame/m-p/3650633#M7471 Martin1 2019-10-30T13:46:43Z