https://community.sony.lu/t5/l-series/safe-mode/m-p/3654099#M7631 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1270839">@MP68</A>, let me see if I can help out here.</P><P>Safe mode is a troubleshooting mode that is most often used in order to see if a downloaded app in the phone is malfunctioning. You can read more about safe mode<SPAN>&nbsp;</SPAN><A href="https://community.sony.co.uk/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008" target="_self">here</A>.</P><P>In order to exit safe mode, just restart your phone as you usually do it. If that does not help, make sure that the volume button works as intended and that the volume down button is not pressed while starting the phone.&nbsp;</P><P>Let me know if that helped!&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Mon, 30 Dec 2019 12:07:45 GMT Martin1 2019-12-30T12:07:45Z https://community.sony.lu/t5/l-series/safe-mode/m-p/3654098#M7630 <P>How do I turn off the safe mode please?&nbsp;</P> Sat, 28 Dec 2019 09:29:38 GMT https://community.sony.lu/t5/l-series/safe-mode/m-p/3654098#M7630 MP68 2019-12-28T09:29:38Z https://community.sony.lu/t5/l-series/safe-mode/m-p/3654099#M7631 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1270839">@MP68</A>, let me see if I can help out here.</P><P>Safe mode is a troubleshooting mode that is most often used in order to see if a downloaded app in the phone is malfunctioning. You can read more about safe mode<SPAN>&nbsp;</SPAN><A href="https://community.sony.co.uk/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008" target="_self">here</A>.</P><P>In order to exit safe mode, just restart your phone as you usually do it. If that does not help, make sure that the volume button works as intended and that the volume down button is not pressed while starting the phone.&nbsp;</P><P>Let me know if that helped!&nbsp;<IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.lu/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Mon, 30 Dec 2019 12:07:45 GMT https://community.sony.lu/t5/l-series/safe-mode/m-p/3654099#M7631 Martin1 2019-12-30T12:07:45Z