topic Re: How to do touch screen calibration? in L Series

I have tried Sony Update Service, PC Companion, and already go to Sony Service Center. They wiped my mobile phone. In someway, the problem is fixed. But in another way, it is not.

For example (see my screenshot):

Screenshot: https://www.dropbox.com/s/ijptzgjsywdhhvo/Screenshot_2013-09-10-19-05-22.png

When I swipe to left or right the on that menu, it is clicked.

This can be done accidentally, but I am sure that this is not only happen once.

Every time I swipe, it always clicked.

What I can do to fix this?

Re: How to do touch screen calibration?

shihstouch — Tue, 10 Sep 2013 14:35:51 GMT

Did you perform a service test ?

Re: How to do touch screen calibration?

jochristianto — Tue, 10 Sep 2013 15:00:06 GMT

@shihstouch, Yes. If the USB plugged in to my PC, the touchscreen test will be messed up. Otherwise, it should be fine. BUT, in someway, an app always open when I swipe my fingers on the menu (see this screenshot: https://www.dropbox.com/s/ijptzgjsywdhhvo/Screenshot_2013-09-10-19-05-22.png)

Re: How to do touch screen calibration?

shihstouch — Tue, 10 Sep 2013 15:13:38 GMT

I prefer you to remove APPS like...

Task manager

Memory Booster / Ram Booster

Antivirus

Any tweak softwares... Such softwares are not necessary ...

Try Booting in Safe Mode and see if you have any issues...

To enable safe mode

Turn off the phone.
Press and hold down the power key until the phone vibrates.
Wait until the Xperia™ logotype disappears.
Press and hold the volume down key until the phone vibrates. The phone then restarts in safe mode.

Note: To exit safe mode, restart the phone.

Re: How to do touch screen calibration?

jochristianto — Tue, 10 Sep 2013 15:17:00 GMT

@shihstouch What the save mode supposed to do?

Re: How to do touch screen calibration?

shihstouch — Wed, 11 Sep 2013 06:13:39 GMT

Safe mode will boot your device with factory default Items so you will better know if the problem is causing by a third party app

Re: How to do touch screen calibration?

jochristianto — Wed, 11 Sep 2013 06:17:44 GMT

@shihstouch ok. I have tried the safe mode. The same problem still exist.

Re: How to do touch screen calibration?

shihstouch — Wed, 11 Sep 2013 08:50:06 GMT

Hope u tried SUS too...

So finally take to Sony service centre...

Re: How to do touch screen calibration?

jochristianto — Wed, 11 Sep 2013 08:55:08 GMT

@shihstouch as I mentioned before, I have take my XL to Sony Service Center. Nothing is changed.

Re: How to do touch screen calibration?

shihstouch — Wed, 11 Sep 2013 09:04:56 GMT

Make a complaint request, mention your history of previous service centre...

http://www.sonymobile.com/gb/support/contact-us/contact-form/Phones/phone/en_GB/

Re: How to do touch screen calibration?

jochristianto — Wed, 11 Sep 2013 17:00:15 GMT

@shihstouch, thanks for the suggestions and replies.

I have decided to get back to Sony Service Center earlier today, I showed them the video that I recorded when the error comes up. They (Sony Service Center Officer) said that they want to change the screen itself, considering that they don't have anything to calibrate the touchscreen (the officer said so). Yesterday, I have asked them to calibrate the touchscreen, and they said that they are already re-calibrate the touchscreen, it is wasting my time for 3 hours. Today I know that they are lying to me, as they said they don't have anything to calibrate the touchscreen.

First, this is a new phone, I just purchased it few days ago. Less than a week for sure.
Second, they offer me to change the screen instead of offering for a new phone, as replacement.
Third, the replacement itself will take 2 months. They don't have the spareparts, then I should wait. I believe that they will send it to Jakarta, Indonesia, as I am in Surabaya, Indonesia.

I have made my decision. Come to Sony Service Center is such a waste. Wasting my money, wasting my time, and also wasting my energy, so I decided to sell that phone instead of fixing it.

Actually, this is the first time I use Sony's Smart Phone after long time ago using Sony Ericson Feature Phone. I definitely won't buy any Sony mobile phone again.

SOLUTION

If you have the same problem as I experienced and if it is can not be solved using SUS or PCC, just sell your phone. Buy the new one.

Re: How to do touch screen calibration?

vinit91 — Mon, 27 Jan 2014 08:56:45 GMT

I used everything and followed every process which you have sugested in this conversation .i have been to service centre 5 times and i have got my mobile updated 4 times they just say one thing that it is software problem and they update my mobile they just make me fool . Unresponsive touch is the native probem of all xperia l .sony needs to release new update to make xperia l's touch super responsive

Re: How to do touch screen calibration?

vinit91 — Mon, 27 Jan 2014 09:11:00 GMT

Sony is not the good companey .my perceptions are compaletly changed about thi fraud companey .no good mobile .no good service and no inteligence in making any update .every update makes my mobile worst. Even wperia m has better touch then xperia l. PLEASE SONY IF YOU ARE GOOD COMPANEY THEN PLEASE RELEASE UPDATE WITH SUPER RESPONSIVE TOUCH. PLEASE PLEASE.PLEAE

Re: How to do touch screen calibration?

jochristianto — Mon, 27 Jan 2014 09:17:46 GMT

If it is a software-specific, you can try to reinstall or update. If it doesn't solve your problem, try to use custom rom instead. If the problem still persist, may be it is the hardware.

I am no longer use my xperia L, I have sold it, and replace with Samsung phone, as Sony's customer support is not smart as expected.

Re: How to do touch screen calibration?

vinit91 — Mon, 27 Jan 2014 10:20:04 GMT

I dont know it is hardware or software problem but it is native problem of xperia l. I have checked 15 to 20 xperia l every phone has this problem even service centre employee was also saying the same thing . Sony needs to take care of it .either sony must resove this touch problem or they must refund our money. I DONT WANT THEIR 3RD CLASS PHONE

Re: How to do touch screen calibration?

Jielen — Tue, 19 Jun 2018 13:15:55 GMT

Cant do