topic Re: Status bar pull down not working in X Series

Status bar pull down not working

Harry248 — Wed, 09 Nov 2016 08:20:31 GMT

A month ago I bought my girlfriend the Xperia X. Now she can't pull down the status bar any longer. The touch screen seems to be dead in this area. A restart and factory reset did not help. I searched the forum and some Z3 phones seem to have the same problem. How could Sony transfer such a serious fault from an older series to a newer one?

Re: Status bar pull down not working

MarlonUk1 — Wed, 09 Nov 2016 14:03:11 GMT

try to perform a software repair using Xperia Companion

if still not fixed, try to contact your local service center for repairs. Local support

Re: Status bar pull down not working

Harry248 — Wed, 09 Nov 2016 18:29:15 GMT

Nope, that did not work.

Re: Status bar pull down not working

Jonas — Thu, 10 Nov 2016 11:24:41 GMT

Hi @Harry248,

I'm sorry to hear about this.

Did your girlfriend install any apps or restored any backup after the software repair was completed?

If she did I would recommend that you reboot the phone in safe mode. Are you able to pull down the status bar while the phone is rebooted to safe mode?

There is also a test in the phone that you can run to see if you are able to clear the top part of the screen. To run this test go to Settings > About phone > Diagnostics > Test > Touchscreen. Can you clear the top part of the screen in the test?

Let me know how it went!

Re: Status bar pull down not working

Harry248 — Thu, 10 Nov 2016 11:40:40 GMT

Yes, we restored everything after the software repair. Was this a failure? But the statusbar wasn't pullable from the very first moment after the repair - while all the restored apps were still downloading. So I doubt it would have made any difference.

I also already tried the touchscreen test yesterday - without any luck. The upper portion of the screen did not react to touches.

I have requested a repair now and will dispatch the phone later this week.

Re: Status bar pull down not working

Jonas — Thu, 10 Nov 2016 13:33:26 GMT

Thanks for getting back to me!

Some of the data included in the backup could have been the cause of the top part of the touchscreen not working.

I'm sorry to hear that you will have to send your girlfriends phone to service after such a short time.

Feel free to get back to me if you have any other questions!

Re: Status bar pull down not working

tinong9 — Thu, 10 Nov 2016 16:04:07 GMT

@Jonas wrote:
Thanks for getting back to me!

Some of the data included in the backup could have been the cause of the top part of the touchscreen not working.

I'm sorry to hear that you will have to send your girlfriends phone to service after such a short time.

Feel free to get back to me if you have any other questions!

Any speculations as to what/which data included in the back up are possible causes of the unresponsive touchscreen?

So that we (the Z-series users) would also be able to fix our phones by removing said cause from our phones.

Cheers

Re: Status bar pull down not working

Harry248 — Thu, 10 Nov 2016 19:01:02 GMT

I just tried the software repair again without restoring apps/settings etc. Still no luck. Also tried the safe mode - no difference. It really seems to be an error in production affecting the X-, Z- and probably other series too.

Re: Status bar pull down not working

Jonas — Fri, 11 Nov 2016 08:20:46 GMT

@Harry248 Thanks for letting me know, sorry to hear there was no improvement.

@tinong9 It's hard to say which data could affect the touchscreen but I always recommend that you don't restore the backup directly after a software repair. It's better if you try the phone out and then restore the backup.

Re: Status bar pull down not working

Bdjdjd — Mon, 21 Nov 2016 14:43:44 GMT

I have the exakt same problem, The upper portion of the screen did not react to touches.

Re: Status bar pull down not working

Jonas — Mon, 21 Nov 2016 15:33:32 GMT

Hi @Bdjdjd, I'm sorry to hear that you are experiencing the same troubles.

Have you tried any of the suggestion that I posted in this thread? If haven't tried any of them I would recommend starting with the touchscreen test in Diagnostics and continue on from there.

Let me know how it went!

Re: Status bar pull down not working

Abheet — Sun, 11 Dec 2016 03:11:39 GMT

Some XA users like me are also facing this issue. Luckily for me the top panel is not totally numb. If I use my thumb instead (larger surface area) this important task can be accomplished. But when the phone is lying on flat it becomes nearly impossible to pull it down.

And please I have done everything mentioned here.

RESULT- IT IS A HARDWARE FAULT, no amount of software repairs would ever solve this.

An advice - if someone else is facing this and like me the panel Is not totally dead then do this_

To pull it down do not start swiping from the top bezel. Start swiping from the status bar itself. Put your finger on the status bar and wait till the notification bar comes partially down and then swipe.

Also - - If you plug the effected phone on charging then suddenly the sensitivity at top part boosts up though still my various attempts go in vain. (This proves it is a hardware issue)

Re: Status bar pull down not working

Jonas — Mon, 12 Dec 2016 14:18:39 GMT

Hi @Carbonatedcheeze, I'm sorry to hear that you experience the same troubles.

I am very thankful for the great information and the recommendation.

In your case it sounds like it's related to hardware and your phone has to be repaired at an authorized service centre.

So I'd recommend getting in touch with your Local support team so they can assist you with having the phone sent in.

They will also be able to answer any questions that you may have regarding warranty and service routines.

Keep me updated!

Re: Status bar pull down not working

Abheet — Sun, 15 Jan 2017 13:32:28 GMT

#Update.

Today out of curiosity I removed my scratch guard (which rather made my XA look ugly) . Magic..now the screen is totally responsive and accurate. Pulling down the bar is really easy and nice.

WHAT MADE ME THINK THAT THE SCRATCH GUARD IS NO PROBLEM is that after the guard was applied I could still easily access the bar. This problem started after a gap of around 2 month or so(I DONT KNOW WHAT CHANGES OCCURED) and combined with little sensitivity boost on charging I THOUGHT IT WAS AN INTERNAL HARDWARE DEFECT.

in addition my phone looks awesome now

That's nice

Re: Status bar pull down not working

Jonas — Mon, 16 Jan 2017 16:26:13 GMT

Hello again and thanks for the update!

I'm glad to hear it's working as expected now and that your phone looks nicer!

Let me know if there is anything else I can assist you with and I hope you find another screen protector (if like to use them).

Re: Status bar pull down not working

boss9 — Thu, 16 Mar 2017 12:20:28 GMT

Hello,

I had the same problem with my Z, started with the status bar and the problem was complicated also to the menu bar, so much that my Z was replaced by an X (In december, I guess)

One month ago, my new X stardted with the same Status Bar problem, Now I'm waiting for the technical service to pick up my phone.

Re: Status bar pull down not working

Jonas — Fri, 17 Mar 2017 12:59:42 GMT

Hi @boss9, I'm so sorry to hear about that.

I understand that It's never fun to have to send your phone away for repairs and I hope that everything will work out with the repair so you can enjoy your Xperia X again!

I'm sorry for the inconvenience and let me know if there is anything else I may assist you with!

Re: Status bar pull down not working

boss9 — Fri, 24 Mar 2017 11:13:06 GMT

I sent my phone to the Tec Service.

Yesterday, after 10 days they got it back, but the problem persist.

I´ve contacted with Customer Support, and the only solution that they´ve given me has been to get in touch with Tec Service via Web, again.

So, now I´m waiting for Monday to pick up the phone... Again

Re: Status bar pull down not working

Jonas — Mon, 27 Mar 2017 12:56:53 GMT

Hi again!

I'm so sorry to hear that you experience the same behaviour after getting it back from the authorized service centre.

I'm afraid that I can't give you any other advice either since this really do seem related to hardware rather than software.

I hope that everything will work out in the end so you can enjoy your phone!