topic Re: Black screen, after making a call in X Series

Black screen, after making a call

TeacherGirl1 — Sun, 17 Jul 2016 02:23:08 GMT

This problem used to happen about once a month or so - very annoying. However, since I did the update this morning, it happens every time. I can't retrieve messages because I can't access the number pad of the touch screen. I've tried the ear proximity sensor, and it is always on, even when removed from case. The phone has not been dropped etc, and has had sustained no damage. Please help / advise.

Re: Black screen, after making a call

Uliwooly — Sun, 17 Jul 2016 02:29:34 GMT

@TeacherGirl

Does your phone has a protective case, glass and/or film?

settings > about phone > diagnostics > test > test the proximity sensor

Re: Black screen, after making a call

TeacherGirl1 — Sun, 17 Jul 2016 02:54:39 GMT

No, I have removed the case, and still have the problem. Nothing else is on the phone at all

Re: Black screen, after making a call

Niconico1 — Sun, 17 Jul 2016 06:29:39 GMT

I have the same problem. When I make a phone call there is no way I can give up in call, so I have to listen to the robots, and I cn use the phone only when the call is over. The screen is black and does not respond to any other action. That's happend to all the calls including wat's up and messenger. I did the test and the proximity sensor passed.

Re: Black screen, after making a call

_alexdon_ — Sun, 17 Jul 2016 06:43:15 GMT

@Niconico1 @TeacherGirl

Clean up the sensor, it is very sensitive and any grease can make it malfunction.

Re: Black screen, after making a call

Niconico1 — Sun, 17 Jul 2016 06:45:07 GMT

I'll do that! Thank you!

Re: Black screen, after making a call

Niconico1 — Sun, 17 Jul 2016 06:56:44 GMT

@alexdon It's working! Thank you! One more question, if you can answer, please! If I saved my pictures in google pictures, can I delete them from the phone memory? I am afraid not to lose them, but still the memory's phone it's almost full...:(

Re: Black screen, after making a call

_alexdon_ — Sun, 17 Jul 2016 06:58:31 GMT

@Niconico1 Not sure, I think they are synced and deleting from one place might remove them for good. Try to back them up to a computer or maybe buy a microSD.

I am glad it worked.

Re: Black screen, after making a call

Niconico1 — Sun, 17 Jul 2016 07:00:41 GMT

@alexdon Thanks for all your advices! Was very helpful!

Re: Black screen, after making a call

TeacherGirl1 — Thu, 21 Jul 2016 11:10:28 GMT

Is the sensor on the screen? If not, where is it?

Re: Black screen, after making a call

_alexdon_ — Thu, 21 Jul 2016 11:12:05 GMT

The sensor is on the screen, on the right upper part of the device:

http://support.sonymobile.com/global-en/xperiaxperformancedual/userguide/Overview-DA/

Re: Black screen, after making a call

VincentTang — Sat, 12 Aug 2017 06:29:34 GMT

Thanks. It works perfectly.