topic Re: Mobile data problems since nougat upgrade in X Series

Mobile data problems since nougat upgrade

Fizz_daz — Tue, 17 Jan 2017 15:28:48 GMT

Since updating to nougat I have problems with mobile data connections not fully connecting to the internet. I have done a factory reset AND tried the sim in another phone. The sim in another phone works perfectly connecting to the internet every time, however in the Compact X it does not, it appears to connect to 4g fine but cannot find any web pages. REbooting cures the problem until you disconnect mobile data and then reconnect it..

Any ideas what this could be other than a phone fault (although with marshmallow I had NO issues at all with this)...

Re: Mobile data problems since nougat upgrade

MarlonUk1 — Wed, 18 Jan 2017 02:09:31 GMT

try to perforn software repair using Xperia Companion

Re: Mobile data problems since nougat upgrade

Jonas — Wed, 18 Jan 2017 11:25:05 GMT

Hi @scoobyfizz,

I'm sorry to hear about that.

Have you had the time to perform the software repair that @nolramlb recommended? If so, how is it working now?

If you haven't performed it yet, could you please try another SIM card in your phone? If you can borrow one from a colleague, friend or family member for a short while.

Are you able to use internet in other applications or is just web browsing that isn't working as it should? If you are using Chrome as a web browser I would recommend that you download another browser from the Google Play store and see if you experience the same behaviour.

Let us know how it goes!

Re: Mobile data problems since nougat upgrade

Fizz_daz — Wed, 18 Jan 2017 11:33:33 GMT

I did a phone reset using the option on the phone. Have not done the software repair as have no access to PC at the moment. Would this be different to doing a factory reset?

I have tried several browsers, chrome, firefox. It is just not the browsers that do not access the internet but some of the apps as well do not work TOMTOM, autorader etc. that require web access. Some apps do work like email etc. but others do not.

I have to reboot and this is hit and miss. I have tried my sim in another phone and that works completely ok, so I have ruled out the problem with my sim to be honest.

Re: Mobile data problems since nougat upgrade

Jonas — Wed, 18 Jan 2017 14:53:39 GMT

Thanks for your swift reply!

A software repair will delete all data on the internal storage in the phone, even the Android OS and install a fresh install of the latest available software, that is the big difference between a factory reset and a software repair.

If you have enabled the data saver feature in your phone you can try and turn it off and see if there is any change. You will find this feature in Settings > Data usage > Data saver.

To rule out the SIM card totally, I would recommend trying another SIM card in your phone, just to be totally sure. I understand this may not be possible however since everyone does not have a nano SIM!

Keep me posted!

Re: Mobile data problems since nougat upgrade

Fizz_daz — Wed, 18 Jan 2017 15:01:07 GMT

Hi Jonas,

I have not got data saver enabled so that rules that out. Finding another sim will be problematic but I can ask around and rule that one out as well.

Sounds like I should try a software repair as this will re-install the OS instead of the one installed on top of Marshmallow. I know it is unlikely, but there could be something not quite right there.

I'll keep you posted as I am sure it is not a phone fault as I know this was working before the Nougat update. As you say could be sim (unlikely due to the other testing I done) or software related.

Darren

Re: Mobile data problems since nougat upgrade

Jonas — Wed, 18 Jan 2017 15:31:32 GMT

That sounds great!

I wish you the best of luck with finding a SIM card and with the repair of the software.

Re: Mobile data problems since nougat upgrade

Fizz_daz — Thu, 19 Jan 2017 08:59:57 GMT

Hi,

For information another sim card exhibits the same issue (and that is on a different network provider as well). Therefore the repair is the only option and if that does not work then I will send the phone back as developing a fault.

Re: Mobile data problems since nougat upgrade

Jonas — Fri, 20 Jan 2017 12:26:38 GMT

Thanks for the update!

There is one last thing you could try as well before performing that software repair and that is restore the network settings for the phone.

This will forget all your previous Bluetooth pairing, saved Wi-Fi networks and APN settings for your mobile data.

Go to Settings > Backup & reset > Network settings reset > Reset settings.

To download the APN settings again, back to Settings > More > Internet settings > accept and wait for them to be downloaded and installed > reboot your phone.

Let me know how that went and I have a great weekend!

Re: Mobile data problems since nougat upgrade

Fizz_daz — Mon, 23 Jan 2017 14:16:30 GMT

OK a progress report..

I tried a software repair and i still exhibits the same behaviour.

just to try it I also reset the network settings and downloaded the APN setting as suggested.. no luck there either.

It is very hit and miss I cannot get a pattern to it at all.. sometimes it connects fine and then just stops working, other times will not connect at all even post reboot and many tries, it does eventually connect

Re: Mobile data problems since nougat upgrade

Fizz_daz — Tue, 24 Jan 2017 09:00:19 GMT

I tried redoing the APN again straight after a reset and I have also had a system update this morning. So far it seems to be working ok. One thing I have noticed, when 4g is not available it is now dropping down to the slower speeds, something that was not happening prior to the update and despite the settings being set to do this (rather than 4g only). However I am holding my breath as it was very random before so I could just be lucky.

Re: Mobile data problems since nougat upgrade

Jonas — Tue, 24 Jan 2017 14:01:10 GMT

Hi again!

Thanks a lot for the update, and I'm happy to hear it seems to be working now!

When 4G isn't available it should go down to H+ (3G+) or H (3G), does the icon change to that in the status bar on the phone? 3G+ and 3G is a bit slower than 4G is, when you are browsing you won't notice a huge difference, it's noticed a lot more when streaming video / music.

Keep me posted!

Re: Mobile data problems since nougat upgrade

Fizz_daz — Tue, 24 Jan 2017 19:25:47 GMT

It does change now but strangely did not with the original nougat update prior to the update this morning. So perhaps this was to do with 4g availability and then not using 3g etc. Could have been a bug..

Re: Mobile data problems since nougat upgrade

Jonas — Wed, 25 Jan 2017 13:39:37 GMT

I have no heard about that from other users, and not experienced that myself.

But now everything is working as normal and the icon is changing like it should and you can always use mobile data?

Re: Mobile data problems since nougat upgrade

Fizz_daz — Fri, 27 Jan 2017 10:29:55 GMT

yep appears to be ok now

Re: Mobile data problems since nougat upgrade

Jonas — Fri, 27 Jan 2017 14:17:08 GMT

I'm happy to hear that!

Thanks for getting back to me and have a great weekend!

Re: Mobile data problems since nougat upgrade

OvidiuXA — Fri, 14 Jul 2017 02:39:48 GMT

I had the same problem. You need to turn on the roaming data before you open mobile data. it works like that

Re: Mobile data problems since nougat upgrade

Sofia3019 — Wed, 16 Aug 2017 18:18:27 GMT

Hi, I had the same problem about data mobile issue, in other chat someone wrote this and it worked for me:
- In the settings menu, select "More", then "Internet settings" and finally "Accept".

Greetings