topic Re: Fingerprint sensor not in settings in X Series

Fingerprint sensor not in settings

Piglit — Tue, 25 Apr 2017 11:24:36 GMT

My fingerprint sensor has disappeared from my Sony X device settings. Totally vanished and am stunned to find that hardware can just get lost without a trace.

Anybody got an ideas? Cheers

Re: Fingerprint sensor not in settings

Emil — Tue, 25 Apr 2017 13:19:01 GMT

Hi @Piglit,

I'm sorry to hear this. I recommend that you try and reboot your device to safe mode to see if this is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

If the same behavior persists I would recommend that you do a software repair using Xperia Companion to see if anything software related is causing this behavior in your phone.

If you still can't access the fingerprint settings in your device this is most likely caused by the hardware in your device and I'd recommend that you have your device sent in to an authorized service center for repair. You can get in contact with your Local support for assistance with how to have your device sent in for repair.

Let me know how it goes!

Re: Fingerprint sensor not in settings

Piglit — Tue, 25 Apr 2017 21:22:16 GMT

Hi Emil,

Many thanks for your swift response to my question earlier today.

I followed your instruction and am pleased (over the moon in fact) to report that my Sony X is back to normal.

Thank you so much for picking up on my posting and being able to supply such detailed, compact, yet concise instructions.

Bless ya!

Re: Fingerprint sensor not in settings

Emil — Thu, 27 Apr 2017 15:09:24 GMT

Great to here it's working now! :smileysmileythumbsup:

If there is anything else you are wondering about, let me know!

Re: Fingerprint sensor not in settings

netboysteve — Thu, 08 Jun 2017 03:07:27 GMT

Hey Piglit what fixed it? The repair I'm hoping? My X Performance also has suddenly lost the setting. I booted into safe mode still no setting so now I'm resigned to do the update.

Re: Fingerprint sensor not in settings

Piglit — Thu, 08 Jun 2017 03:20:47 GMT

Oh dear. My X had to go back to Sony via o2.

I was told my contract X was irreparable and another was sent.

That in fact was someone else's device as it's a refurbished unit which in fact was totally knackered.

I sent it directly to Sony in Ashford who replaced the motherboard which now shows on my Sony A/C as a Z3.

This mobile lark is a scam. I'll never buy Sony and am at present, in contact with trading standards as my original X is a contract handset and now I am with a handset with a 2nd different imei number and snapdragon hardware from a model of 3yrs ago!!!!

If you want to lose your unit mate send it or just buy a different phone is my advice, but I think all comms companies are doing the recycle and refurb scam. Total disgrace! Good luck and sorry it's not a good story.

Re: Fingerprint sensor not in settings

Emil — Mon, 12 Jun 2017 14:35:07 GMT

@NetBoySteve1if there is no difference safe mode, I recommend that you perform software repair using Xperia Companion. Let me know if there is any change after doing so.

@PiglitI'm very sorry to hear this and I fully understand your disappointed. I would recommend that you raise this with your Local support team, as this is an international forum they are better equipped to assist you with this.