topic X Performance DEAD HELP PLEASE!! in X Series

X Performance DEAD HELP PLEASE!!

GMolina1 — Thu, 27 Apr 2017 15:10:59 GMT

So I have an X Performance Dual, today as I woke up in the morning I used my phone a while, I then went for a run I leave the phone unplugged and when I came back the phone wasn't turning on I managed to turn it off using the power button + Volume up key, after that it booted to the Xperia screen after that it turned off by itself and now is now charging, not being recognized by the pc on flash mode nor fastboot mode. what can I do?

Re: X Performance DEAD HELP PLEASE!!

ChloeS — Fri, 28 Apr 2017 01:36:30 GMT

Hi @GMolina,

Welcome to the community

Have you got an SD card in the device? If so, I would advise removing this and then attempting to restart your phone. Same with the sim card if it is still in the phone.

Appart from this, if you still have no luck with getting the phone started from here I would suggest contacting your Local support so they can assist you further.

Good luck, let me know how it goes