topic Re: Another Bootloop - X Compact in X Series

Another Bootloop - X Compact

swerty92 — Mon, 20 Mar 2017 07:50:53 GMT

I have this device since the last December. In these four months, i faced three bootloops and one disease to the fingerprint sensor that needed the software repair tool to fix and meant a lot of wasted time.
Total: 4 repairs.
Luckily they didn't happen while in travel because i can't have a PC with me every time.
I'm really, really, really upset with Sony.
I have just 15 days of warranty left (This device was given me in substitution of a Z3 compact that gave up working) and i'm going to face other weeks without the device waiting for the technical support because i want my problem to be permanently solved.

I'm so sorry but I'll no more reccomend a Sony device to anyone like i have done for the past two years.

Re: Another Bootloop - X Compact

swerty92 — Mon, 20 Mar 2017 09:48:40 GMT

The Technical Support Chat said me "If you have done the software repair and now it works fine we can't do anything".
Perfect... I have other 20 days of warranty left, I'll ask for a substitution because I can't handle the fear of not having a working device without having with me a PC to make the software repair. I travel for work and I need my phone to work.
If Sony doesn't give me a proper answer, i'll be quite disappointed. I'm a long time customer, not only in mobiles, and this would be the last time I'll consider a Sony device.

Re: Another Bootloop - X Compact

CameronT — Wed, 22 Mar 2017 03:03:28 GMT

Hi @swerty92, I am sorry to hear about this situation.

Please be aware that if the repair agents cannot replicate the issue then they will not know what to fix, so it's important for them to be able to do so.

That said, if the issue is resolved after performing a software repair, for however short a timeframe that may be, it would indicate that there is a software issue rather than a hardware one. It is possible that there is a specific application or process that is causing it.

If it does happen again, try forcing a shut down with the power and volume up, and booting it in safe mode by holding the volume down key as it boots.

It's also worth trying to remove the SD and SIM cards just in case.

Re: Another Bootloop - X Compact

YoGem — Wed, 22 Mar 2017 04:42:41 GMT

@swerty92 that is really unfortunate but if the issue will present again, try to do the following...

Remove first the sim card, retry.. Does it boot loop again?

Remove then the SD card, does it boot loop?

Like this you may be able to identify the other "hardware" at fault.

Re: Another Bootloop - X Compact

swerty92 — Wed, 22 Mar 2017 08:19:58 GMT

Thank you, I'll try!

Re: Another Bootloop - X Compact

YoGem — Wed, 22 Mar 2017 16:05:17 GMT

@swerty92 did it work?

Re: Another Bootloop - X Compact

swerty92 — Fri, 09 Mar 2018 00:57:47 GMT

From there to now i experienced other 4 bootloops.
I'm writing in the local 1:51a.m. because i'm going to leave for a trip today and i have to repair the software another time.

I think it's the most ridicolous thing i've ever experienced with a technological product. It recently has been updated to Oreo but it still does the same sh*t.

I'm tired of this company and this phone.
I received it because my old Z3C broke down.
I immediately experienced this issue and told Sony, but they answered me that if the phone worked fine after the software repair they could not do anything.
I will never and ever buy another Sony product in my whole life, i feel moked.

Re: Another Bootloop - X Compact

swerty92 — Fri, 09 Mar 2018 00:59:44 GMT

P.S. i tried removing the SIM first and the SD card after, nothing happened.
Don't be so sly to tell another time that the problem is solved just telling "Oh, repair the software another time", because it will happen a time i don't have my PC or just an avaiable internet connection.
I'm furious and frustrated.