topic Headset not supported in X Series

Headset not supported

stuft — Mon, 20 Mar 2017 22:36:49 GMT

I've had my Sony Xperia X for a few months and it's has worked fine since I've had it with every pair of headphones I have (one of which is a Sony pair) and it also worked via the Aux in my car. Suddenly it will not work with any device and I keep getting the message "Headset not supported..."

I've googled it and many forums suggest it's an issue with Smart Connect but that's not inastalled on my phone.

I did see another post relating to this topic from December but it was never resolved.

Any ideas before I post it back for repair/replacement?

Re: Headset not supported

CameronT — Tue, 21 Mar 2017 02:06:46 GMT

Hi @stuft, welcome to the community. I am sorry to hear about this.

Can you please try your phone in safe mode and see if there's any difference?

Re: Headset not supported

stuft — Tue, 21 Mar 2017 06:27:26 GMT

Thanks for the prompt response. Unfortunately it makes no difference, still get the same message in Safe Mode.

Re: Headset not supported

CameronT — Tue, 21 Mar 2017 23:36:36 GMT

@stuft,

Since this happened after an update maybe you should try reinstalling the firmware by running a software repair using Xperia Companion.