topic Re: Some system apps are missing after reset in X Series

Some system apps are missing after reset

Wasim3 — Tue, 07 Feb 2017 13:37:14 GMT

I updated my phone with January security patch, after some days I opted for reset as the battery was draining too fast but post reset I noticed that some systems apps are missing not only Sony but also Google apps like g+, keep, play games etc. Don't know why? Could someone tell me why is it so? Thanx!!

Re: Some system apps are missing after reset

Jonas — Tue, 07 Feb 2017 14:42:52 GMT

Hi @Abdullah4,

I'm sorry to hear about that, it does sound very strange.

When you reset the phone, did you perform a software repair using Xperia Companion or was it a normal factory reset from Settings > Backup & reset?

If you go to Settings > Apps > tap on "All apps" > Disabled, are any of the apps that are missing in this list?

If they aren't, I would recommend that you perform a software repair using Xperia Companion. This will delete all data on the internal storage in the phone so it's advised to backup using Xperia Companion before starting with the repair.

Let me know how it goes!

Re: Some system apps are missing after reset

Wasim3 — Wed, 08 Feb 2017 18:40:31 GMT

Brother, when I tried software repairs it say's "modified secure software detected. This unit cannot be re-flashed with Sony software. Please return unit where it was purchased.
Error code:UEGetPhoneInfoXCSDevice
UE_2006.
What nonsense is this? I have recently purchased this phone it's just 1 and half months old and it started creating problems.
I don't understand why can't you people make a stable smartphone when you are charging premium amount for your device.
Your software optimization is as pathetic as your service centre, now I have to look out for a service centre and there are hardly any few here where I live.
Seriously, if this is the way you people make your products then I have to seriously think about it, before buying any Sony device.
. . . . . . Thank You.

Re: Some system apps are missing after reset

Jonas — Thu, 09 Feb 2017 09:54:21 GMT

Hi again!

This error message will be displayed if Xperia Companion detects that the device's software has been modified in some way, not necessarily rooted only. Have you perhaps unlocked the bootloader on your device?

Keep me posted!

Re: Some system apps are missing after reset

Wasim3 — Thu, 09 Feb 2017 10:15:32 GMT

Brother first of all I didn't unlocked the bootloader neither my device is rooted everything was fine until I reset my phone. I dialled *#*#7378423#*#* and in the rooting status section it's shows 'Bootloader unlock allowed:yes'.
And I am sure there is no error from my part.

Re: Some system apps are missing after reset

Wasim3 — Fri, 10 Feb 2017 15:28:58 GMT

Can you please tell me the solution or what I have to do?

Re: Some system apps are missing after reset

Jonas — Fri, 10 Feb 2017 15:44:02 GMT

Hi again!

I'm so sorry for the late reply.

This is being looked in to and I will update you as soon as I have received more information.

I'm sorry for the inconvenience.

Re: Some system apps are missing after reset

Wasim3 — Fri, 10 Feb 2017 15:47:04 GMT

Re: Some system apps are missing after reset

Jonas — Mon, 13 Feb 2017 15:23:27 GMT

Hi again!

Have you managed to repair the software in your phone yet, or are you still receiving the same error message?

Let me know if it worked to repair the software and how it works after that!

Re: Some system apps are missing after reset

Wasim3 — Mon, 13 Feb 2017 15:45:58 GMT

No, it still showing the same error message.
Just wanna know if I have to go to a service centre for repair or there are other options to solve this issues?
A quick reply will be appreciated. Thanx

Re: Some system apps are missing after reset

Jonas — Mon, 13 Feb 2017 15:54:13 GMT

The service centre should be able to solve it for you, since it does sounds like it's software related and all that is needed is to perform a software repair, which if everything was working correctly you can do on your own.

If you live close the service centre and they can fix it during the day I'd recommend that you go there and see with them if they can solve it.

I'm afraid I can't give you a specific date or time when these troubles with Xperia Companion are resolved and I'm very sorry for the inconvenience and I will update you as soon as I have received more information.

Re: Some system apps are missing after reset

Jonas — Wed, 15 Feb 2017 10:06:55 GMT

Hello again @Abdullah4,

Have you had the time to visit an authorized service centre or were you able to repair the software on your own?

If you are still experiencing the same troubles when trying to repair with Xperia Companion, could you please be so kind to get back to me with logs from Xperia Companion and when you receive this error message?

Start with opening up Xperia Companion and follow the steps to start with the repair, when you see the error message on your screen.

Press ‘Settings’ in top right corner of Xperia Companion main screen
Select ‘Save log files to the desktop’
The logs are saved as a zip on the desktop, normally called companion_log_[date].zip

Upload these logs to Google drive and get back to me with the link and make sure that I have the permission to download the files!

I will also need your IMEI-number that you can find in Settings > About phone > Status > IMEI information, get back to me with this number in a PM.

I will then forward the logs internally so they can be investigated.

Thanks in advance!

Re: Some system apps are missing after reset

VINCENT3 — Thu, 16 Feb 2017 16:02:55 GMT

Hi jonas,

Good day, i am having the same problem like Abdullah4, my phone is not modified nor unlocked in any way. I had used companion before to fix my phone and it works. now it was telling phone was modified so i cannot flash it. https://drive.google.com/open?id=0B2aOJkVraobsczBNamFjSEFrNmc

here is my log i had been trying for quite some time now still no luck.

Re: Some system apps are missing after reset

Jonas — Thu, 16 Feb 2017 16:11:59 GMT

Hi @VINCENT3,

I'm so sorry to hear about that.

Thank you so much for providing me with the logs from Xperia Companion Could you also send me a private message here at the forums with the IMEI-number of your device? If you can start your device, you can find it in Settings > About phone > Status > IMEI information.

Click on my name and on the right side you should see the text "Send this user a private message", click on that!

Thanks in advance and I'm sorry for the troubles with repairing the software in your phone.

Re: Some system apps are missing after reset

VINCENT3 — Thu, 16 Feb 2017 16:15:20 GMT

Hi jonas,

i just sent you a PM, unfortunately my phone is stuck on a boot loop. I Had this problem before but companion was able to flash my phone like it was new again. now this error came up so i cant do anything

thanks for response

Re: Some system apps are missing after reset

Jonas — Thu, 16 Feb 2017 16:19:05 GMT

Hi!

I can see that you sent it! I received at the same time as I posted my reply.

I'm extremely thankful that you shared this information with me and as I wrote in the PM, I will get back to you and @Abdullah4 as soon as I have received more information.

I'm sorry for the inconvenience this may cause.

Re: Some system apps are missing after reset

saulve — Thu, 16 Feb 2017 22:14:47 GMT

Hi, I'm having a similar issue. After recent software updates my Sony Xperia z3 compact back button seized to function and I tried using the companion to do a software repair, but it throws this message 'Modified Secure Software detected. This unit cannot be re-flashed with Sony software.'. My phone has not been rooted and software has not been modified. Could you advise on what to do? Thanks in advance

Re: Some system apps are missing after reset

Jonas — Fri, 17 Feb 2017 10:56:45 GMT

Hi @saulve, welcome to our forum!

I'm so sorry to hear your phone.

I have forwarded the logs that @VINCENT3 shared with me.

At the moment, I have no new information regarding this error message that appears when trying to perform the software repair and I will let all of you know in this thread when I have an update.

I thank you all for your patience.

Re: Some system apps are missing after reset

Wasim3 — Fri, 17 Feb 2017 17:17:20 GMT

I tried to save the log files but i am unable to as the error message prevent me clicking the setting icon,only when i click "ok" icon on the error message then i am able to access the setting but by that time the error message disappear.

Can you help me how to take the log files ?

Re: Some system apps are missing after reset

Jonas — Mon, 20 Feb 2017 12:01:15 GMT

Hi again @Abdullah4,

I have forwarded the logs from @VINCENT3 so I don't need any more logs at the moment. I'm thankful for that you wanted to share these with me and I will get back to you about them if I need of them later on.

I will let you know when I have more information regarding the error message.