topic Re: Problems after water damage in X Series

Problems after water damage

Balpreetkhtra — Mon, 09 Oct 2017 13:46:38 GMT

My Xperia x fell in dirt and after that I washed it with tap water and switched off and used hair dryer after that I put it in rice for 12 hours after this I started the device and fingerprint is not working and unlocks after 8-10 tries sometimes goes to blank screen, back camera is blurred with dull colors no water on the lens. what should I do now?

Re: Problems after water damage

Christofer — Mon, 09 Oct 2017 14:18:43 GMT

Hi @Balpreetkhtra, I'm very sorry to hear this.

I recommend that you have your device examined and repaired by an authorised service center. Your Local support team can help you proceed with this and provide further information if need be.

Please let me know if you have any further questions.

Re: Problems after water damage

Balpreetkhtra — Mon, 09 Oct 2017 14:23:59 GMT

I have visited service center and they said they can't repair Xperia x and can only replace the device with another for which I have to pay the 80% of the new device im very disappointed with the response

Re: Problems after water damage

Christofer — Mon, 09 Oct 2017 14:40:40 GMT

I'm sorry to hear that you're disappointed. To my knowledge I'm afraid that a water damaged device can't be repaired since we can't guarantee its functionality afterwards. However, if you have any questions directly related to your service center and their procedures I recommend that you contact your Local support team directly. They will be best equipped to answer any questions you might have about this.