topic loop updating problem in X Series

loop updating problem

Bouc — Fri, 25 Aug 2017 05:24:36 GMT

Hi,

I've a problem with my new Xperia X. After the first boot the Phone ask me to update, an start the update. All was ok, but after the update he ask me again to update. It's a loop, the phone continue to download and do the same update, in 24h I've updated 10 - 15 times.

How I can resolve the problem?

Thanks.

Re: loop updating problem

Uliwooly — Fri, 25 Aug 2017 05:54:51 GMT

@Bouc

what if you use XC instead?

Bridge (for Mac)

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

loop updating problem

YelenaK — Fri, 25 Aug 2017 18:56:07 GMT

I have the same problem.

After about 10 updates through Wi-Fi, I did update through PC (Windows) using Xperia Companion.

It doesn't help - I get the next update.

SONY - Please help!!!!

Re: loop updating problem

IbrahimHany — Wed, 30 Aug 2017 21:43:23 GMT

Same case for me.. even after trying updating through PC... so I replaced it with new one... and the same case is happening again! This is my first Sony Phone. and it is very frustrating that there is no reply from the support team till now.

Re: loop updating problem

ChloeS — Wed, 30 Aug 2017 22:03:28 GMT

Hi @YelenaK and @IbrahimHany

If you have tried to update with Xperia Companion but are still having this issue I would suggest performing a software repair using Xperia Companion instead.

This will not only resolve a software issue in the handset if there is one, it will also update the device to the latest available software. This should stop the loop you are currently in.

Give that a go but make sure you backup your device before doing the software repair as it will wipe your handset in the process

Re: loop updating problem

OneLeggedLady1 — Thu, 31 Aug 2017 09:45:42 GMT

its not a problem its how the phone handles the OTA update when making the transition from MM 6 to N 7. read the screen it will tell you what part of the update or each loop as you call it will be downloading and installing 😋 it will stop when its finished and yes it will take a kazillion reboots ☺️