topic Call recognition problems in X Series

Call recognition problems

Carlos9210 — Fri, 07 Jul 2017 00:21:51 GMT

Does not recognize contacts in calls after the last update, how can I fix this problem

Re: Call recognition problems

Alejo123 — Fri, 07 Jul 2017 04:01:37 GMT

I have the same problem after making updates, the call log appears the number but not the contact name and in the contacts directory are saved, how do I solve?

Re: Call recognition problems

Kari82 — Fri, 07 Jul 2017 22:58:28 GMT

I have a Sony X and it happened to me exactly the same, how I solve it !!!! The truth creates many problems to me when recognizing who calls me

Re: Call recognition problems

Miltongla — Sat, 29 Jul 2017 21:43:34 GMT

I have the same problem with my z5 premium exit the incoming call number but the contact name does not appear! Help!

Re: Call recognition problems

Jac78 — Sun, 26 Nov 2017 02:20:40 GMT

Translation via Google Translate:

I can not see the caller's name just the number

~~No puedo ver el nombre de quien llama solo el numero~~

Re: Call recognition problems

Qatrium — Sun, 26 Nov 2017 05:27:59 GMT

@Jac78 @Carlos9210 @Miltongla @Kari82 @Alejo123

We used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

Re: Call recognition problems

gregoryopera — Sun, 26 Nov 2017 05:59:57 GMT

Hi @Carlos9210, @Jac78, @Miltongla & @Kari82,

Please backup your contacts (as a precaution)(Contacts-->the three dots in the top-right corner-->Import/export-->Export to SIM card/Export to SD card or internal storage (.vcf file)).

Once you have done this, try to remove the data for Contacts:

Settings-->Device-->Apps-->Contacts-->Storage-->Clear Data

Finally, restart your smartphone and then open Contacts.

Contacts should re-synchronize with your Google/Google Apps account and with a little luck, the telephone numbers in your recent calls list will show the names instead... Just be aware though, that the telephone numbers in Contacts must match the telephone numbers in the recent calls list exactly; it shouldn't matter whether they're in international format or not though - but it is recommended to save them in international format, for a variety of reasons.

Please post back here and let us know if this worked for you or not...