topic Re: Headset not supported in X Series

Headset not supported

Thurizas — Tue, 29 Aug 2017 13:17:46 GMT

Recently I've been having this problem that a message appears every time I plug my headphones, it says "headset not supported" with a headphones it used to work before. It all started 2 days ago when I plugged my brother's headphones (they are Sony) and took a little time before I could hear something, since then, every time I plug my headset I have the message, I tried multiple headsets and it only recognize the earbud type and not the big ones like the ath-m40x from audio technica I have been using for like 2 months. I've already tried a lot of solutions, even tried to use the Sony companion's repair and it still not working, and I don't know if there something else I can make. The problem started 3 days ago.

Re: Headset not supported

CameronT — Wed, 30 Aug 2017 01:41:53 GMT

Hi @Thurizas, Welcome to the community. I am sorry to hear about this

Is there any dust or debris in the headphone jack? Make sure it's clean.

If you still have the problem try it in safe mode and see if the same issue is happening.

Re: Headset not supported

Thurizas — Wed, 30 Aug 2017 02:50:19 GMT

Hi, yes I tried the Safe mode before, havent tought on cleaning the jack so i just did, and it has some dust, but still didn't worked, but i think i found the problem, i think the jack connector must be failing because i just tried connecting my headphones pushing the plus a little to one side and it worked, but it has to be kept pushed, if i release it, the headphones don't disconnect but the sound it kinda goes away, and if i push back, the sound comes back to normal. So i think its something more physical than firmware error. Now I think i need to find somewhere to get it repaired, and i don't know if theres a sony retailer where i live (Quebec, Canada). Still, thanks for the answer

Re: Headset not supported

CameronT — Wed, 30 Aug 2017 04:25:52 GMT

@Thurizas,

That does indeed sound like a physical issue. Contact your Local support team to arrange a repair.