topic Re: Fingerprint missing in X Series

Fingerprint missing

woox — Mon, 10 Jul 2017 20:38:09 GMT

Since yesterday, the fingerprint is not working and there's no option in security menu.

There are more messages with the same problem, but only for Z5 series.
/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Fingerprint-option-disappeared-today/m-p/1207403#M32628

It's the same problem, but with a X compact.
I tried to boot in safe mode, restore from android menu, and repair with xperia companion, with no luck.

Any ideas?

Re: Fingerprint missing

grininja — Tue, 11 Jul 2017 05:59:14 GMT

I am not sure what you say is missing. The Fingerprint Manager option isn't there anymore?

Re: Fingerprint missing

woox — Sun, 16 Jul 2017 03:43:50 GMT

@grininja wrote:
I am not sure what you say is missing. The Fingerprint Manager option isn't there anymore?

Yes

Re: Fingerprint missing

Atomiccc — Sat, 16 Sep 2017 21:25:37 GMT

In my mother-in-laws phone same thing, since about end of july, the fingerprint didnt work anymore, now i reset the phone to fabric settings, repaired via pc-companion program....

Still no fingerprint... My wife has the same phone, no problem with it what so ever...

Does anyone have a sollution for this malfunction

Re: Fingerprint missing

YoGem — Mon, 18 Sep 2017 14:24:59 GMT

@woox do the following, go in settings, diagnostics, facts and post here the model number and the customization id. I want to check if your device is officially compatible with the fingerprint reader.

If it's compatible and you lost this functionality after a software update what I think happened is that somehow your phone received a wrong OTA and that disable it.

Re: Fingerprint missing

woox — Mon, 18 Sep 2017 14:47:51 GMT

Hi @YoGem

The model is F5321 and the customization ID 1304-8433 R3D.

Tanks!

Re: Fingerprint missing

YoGem — Mon, 18 Sep 2017 20:15:12 GMT

@woox your Phone is a X Compact "Customized IBE" which I believe means... made for "Spain" (Iberian) - However I am asking confirmation to this and I will let you know whenever I have some news. If my assumption is correct your firmware is correct so your fingerprint should be working and, if it's true you already performed a software repair using Xperia Companion the only solution to fix the problem is to have your device inspected.

Bear with me, I will let you know in a few.

Re: Fingerprint missing

YoGem — Tue, 19 Sep 2017 12:13:28 GMT

@woox I asked for confirmation and yes you really need to contact your local support to get your device inspected as your problems are related to an hardware issued and not software.

Instructions to contact Local support

Re: Fingerprint missing

woox — Tue, 19 Sep 2017 16:58:33 GMT

@YoGem thanks for your help.

Ignoring the fingerprint, the phone works perfectly ... so I'm going to think about it

Re: Fingerprint missing

YoGem — Tue, 19 Sep 2017 17:58:01 GMT

@woox all the best however if your phone is still under warranty I will like you to contact Local support because one piece of failing hardware soon or later will break other stuff!

Re: Fingerprint missing

YoGem — Wed, 27 Sep 2017 18:34:12 GMT

@woox Customized IBE is receiving software updates right now, please try to update your phone!