https://community.sony.lu/t5/x-series/usb-doesn-t-work/m-p/3577925#M7306 <P>Hello together,</P><P>the USB connection between PC and smartphone does not work anymore. I tried it on serveral computers with different usb cables.</P><P>If I connect the smartphone to the PC I also miss&nbsp;the selection menü (charging, mtp, ptp...).</P><P>I tried the soft reset, but itn´t solve the issue.</P><P>How can I make a hard reset? I can´t start the recovery mode (power + volume down).</P><P>I think the usb driver at the phone is broken/delete or the port is defectly.</P><P>Best regards</P> Tue, 31 Oct 2017 19:09:02 GMT AndiP1234 2017-10-31T19:09:02Z https://community.sony.lu/t5/x-series/usb-doesn-t-work/m-p/3577925#M7306 <P>Hello together,</P><P>the USB connection between PC and smartphone does not work anymore. I tried it on serveral computers with different usb cables.</P><P>If I connect the smartphone to the PC I also miss&nbsp;the selection menü (charging, mtp, ptp...).</P><P>I tried the soft reset, but itn´t solve the issue.</P><P>How can I make a hard reset? I can´t start the recovery mode (power + volume down).</P><P>I think the usb driver at the phone is broken/delete or the port is defectly.</P><P>Best regards</P> Tue, 31 Oct 2017 19:09:02 GMT https://community.sony.lu/t5/x-series/usb-doesn-t-work/m-p/3577925#M7306 AndiP1234 2017-10-31T19:09:02Z https://community.sony.lu/t5/x-series/usb-doesn-t-work/m-p/3577926#M7307 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1087467">@AndiP1234</A></P><P>The only option is&nbsp;</P><P>settings &gt; backup &amp; reset &gt; factory reset</P><P>other than that, you will have to contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;to get it inspected/repaired.&nbsp;</P> Tue, 31 Oct 2017 19:22:27 GMT https://community.sony.lu/t5/x-series/usb-doesn-t-work/m-p/3577926#M7307 Uliwooly 2017-10-31T19:22:27Z