https://community.sony.lu/t5/x-series/screen-unlocking-unlock/m-p/3578169#M7317 <P>Have you tried plugging in a mouse via a USB otg cable with USB C converter at the end?</P> Mon, 31 Jul 2017 12:36:28 GMT Lord_viridis 2017-07-31T12:36:28Z https://community.sony.lu/t5/x-series/screen-unlocking-unlock/m-p/3578168#M7316 <P>My screen unlock only accepts 2,3 and so I cannot get in,</P><P>Also I am failing to do a factoory reset</P> Mon, 31 Jul 2017 12:30:02 GMT https://community.sony.lu/t5/x-series/screen-unlocking-unlock/m-p/3578168#M7316 Mervyn11 2017-07-31T12:30:02Z https://community.sony.lu/t5/x-series/screen-unlocking-unlock/m-p/3578169#M7317 <P>Have you tried plugging in a mouse via a USB otg cable with USB C converter at the end?</P> Mon, 31 Jul 2017 12:36:28 GMT https://community.sony.lu/t5/x-series/screen-unlocking-unlock/m-p/3578169#M7317 Lord_viridis 2017-07-31T12:36:28Z https://community.sony.lu/t5/x-series/screen-unlocking-unlock/m-p/3578170#M7318 <P>No never knew you could but in the end I have replaced the screen as advised there was a connection problem. &nbsp; Screen unlock is now OK</P> Wed, 09 Aug 2017 16:16:14 GMT https://community.sony.lu/t5/x-series/screen-unlocking-unlock/m-p/3578170#M7318 Mervyn11 2017-08-09T16:16:14Z