topic problem with last update in X Series

problem with last update

niled — Sun, 11 Mar 2018 10:39:45 GMT

Hello,

Can you help me get my Sony Xperia X 64GB back in operation? Phone bought in August 2017.

Symptoms:
My phone does not reach the end of its startup process and it tries to start indefinitely without ever succeeding. When the phone is plugged in, it does in order:

The display shows "POWERED BY android".
Then the screen displays an animation with "XPERIA" for a moment at the end of which the green light comes on, then the animation freezes.
Then almost simultaneously the screen turns off and the LED turns red. The phone remains 2s.
Then the screen displays "XPERIA" again but on a colored background (different, look like a memory crash), the indicator is then off.
Then the display shows "SONY" on a white background for a moment at the beginning of which, the indicator is red, then the indicator goes out.
Then it starts again in 1 / ...

When the phone is unplugged, the LED is always off.

Circumstances:
Last night my Xperia X offered me to make a system update.
The update process ran overnight with the phone plugged into its charger.
This morning I find my phone with the symptoms described above.

Sincerely.

Re: problem with last update

Strampke — Sun, 11 Mar 2018 12:39:46 GMT

Your phone is stuck somewhere.

I don't see if it is on or off.

Presuming it is off

Push the start button

As soon as the SONY appears push the vol-down button and keep it pressed.

It will pass the powerd by android

The X will appear

It will vibrate

Release the vol-down and it will enter safe mode.

I don't think it will work, but it is worth the try

If it did help you you will have saved the content of your phone.

The solution that will work is a software repair using Xperia Companion

It will install the software for you.

Problem is that you will lose all content on internal memory.

Hopefully you have ticked the backup possibilities from Sony and/or Google beforehand.

Report what was successful please.

Re: problem with last update

Kleintje — Sun, 11 Mar 2018 15:32:31 GMT

same problem here....

It's a continuous loop. I cannot interrupt it. It won't even let me power the device down, let alone start up in safe mode.

After the battery has worn itself out, and my phone was shut down, I was able to start the repair process through PC companion, but on both of my attempts this has failed.

I have no idea what could have caused this but it has rendered my phone absolutely useless.....

Re: problem with last update

niled — Sun, 11 Mar 2018 15:54:20 GMT

Kleintje : Press the start button and the vol-up to stop the phone. It is not very useful but it is nevertheless a first step.

Re: problem with last update

niled — Sun, 11 Mar 2018 16:01:28 GMT

Strampke : Thank you for your suggestion. The result is unchanged except that during the display of "Xperia" there is a vibration. But, just after, the animation freezes and the end is the same as described in my 1st post ...

Re: problem with last update

Strampke — Sun, 11 Mar 2018 22:21:48 GMT

That's a pity.

I am shure there is a solution. Let's wait till the developers arrive at their office tomorrow.:smileyhappy:

For this moment I would advise you to switch your phone off. (no more loops)

Then charge it to full charge.

After that do a software repair using Xperia Companion.

Re: problem with last update

niled — Tue, 13 Mar 2018 20:55:19 GMT

problem solved using xperia companion