topic Phone dead after Update in X Series

Phone dead after Update

Robert_12 — Thu, 10 May 2018 06:45:50 GMT

on 09th May 2018 evening a system update was suggested (~235 Mb). After download and confirm to start update, the phone switched off and changed to a white screen with black "Sony" in the middle several hours, until the battery was empty (was at 74% when starting).

Today I tried to repair it with the Xperia Companion, but without sccess.

Any suggestions to this very very annoying issue?

Re: Phone dead after Update

Qatrium — Thu, 10 May 2018 06:51:25 GMT

@Robert_12

First, try to force restart your phone to see if it goes normally:

1. Press and hold power & volume up simultaneously until the phone vibrates 3 times (minimum 10 seconds). This will force your phone to shut down.

2. Take out SIM & SD cards.

3. Try to start your phone again.

Re: Phone dead after Update

Robert_12 — Thu, 10 May 2018 06:59:47 GMT

unfortunately no success. Also tried the software repair function in Xperia Companion now without SD and Sim, but failed again

Re: Phone dead after Update

Kwaka — Thu, 10 May 2018 11:44:10 GMT

Was there any interaction between phone and phone?

Sony Companion was set-up to repair uncomunicative device?

Was any progress during repairing?

For me i have tried repair phone thru SC 5 times, 4 times was unsuccesfull and but any try moved progress bar. At the and was it OK.

Re: Phone dead after Update

Robert_12 — Thu, 10 May 2018 12:23:03 GMT

some details:

- the phone is not recognized by Xperia Companion automatically

- repair progress proceeds to approx. 15% and then stops with the faiure message

- have repeated it quite often now, progress ends always at same percentage

- also tried it after several hours of charging --> should be fully charged (state of charge isn't displayed)

- also tried it with admin rights...

...no success so far :-((((