topic Re: One handed mode in 1 Series

One handed mode

Lutkis — Thu, 06 Jun 2019 06:17:36 GMT

Does anyone else have a problem with this?

It doesn't do anything when I double tap the home button and when I select it from the side sense menu it says it's "not available at this moment".

Re: One handed mode

drlmiles1 — Thu, 06 Jun 2019 10:54:51 GMT

Mine works fine, not sure why it is broken. Try a Reboot?

Re: One handed mode

Lutkis — Thu, 06 Jun 2019 11:21:35 GMT

Nope, doesn't work. I figured this wasn't very common problem 'cause I haven't found anything about it.

I thought the new software update would've fixed this but no...

Re: One handed mode

drlmiles1 — Thu, 06 Jun 2019 11:48:24 GMT

Display / Advanced /One handed mode / On

... possibly

Re: One handed mode

Lutkis — Thu, 06 Jun 2019 12:47:58 GMT

It was on.

I turned it off, rebooted, turned it on. Still doesn't work.

Re: One handed mode

drlmiles1 — Thu, 06 Jun 2019 13:04:55 GMT

Really puzzled by this - any specific Display or UI settings you've turned on or off?

Re: One handed mode

Lutkis — Fri, 07 Jun 2019 08:48:45 GMT

I tried it right after I had installed my phone so I can't think of any setting that could've prevented it from working.

Re: One handed mode

drlmiles1 — Fri, 07 Jun 2019 09:00:43 GMT

Given that no-one else seems to have this problem, there must be an easy answer to this...

I've looked all around the OS and not found anything else relevant. Do you have a Home screen app or another app running that could affect the Home screen display?

Re: One handed mode

drlmiles1 — Fri, 07 Jun 2019 09:02:19 GMT

Second thought - do you have any widgets running on the Home screen that might not be compatible with the One Handed mode?

Re: One handed mode

Jonas — Fri, 07 Jun 2019 09:10:19 GMT

Hi @Lutkis!

If you have magnification turned on, you will not be able to activate one handed mode, so could you please go to Settings > Accessibility > Magnification and see if this is turned on or not. If it is turned on, try turning it off and see if you then are able to activate one handed mode, either using double tap on the home button or from the side sense menu.

Let us know how it goes!

Re: One handed mode

Lutkis — Fri, 07 Jun 2019 09:59:22 GMT

Magnification is off.

When I first tried the one-handed mode I had basically factory default phone with (some of) my apps from previous Sony installed. It didn't work. I didn't think of it that much 'cause I thought that maybe some future update would fix it.

Now I have Nova launcher and the side sense works fine with it but one-handed mode doesn't.

I switched back to Xperia launcher and it still doesn't work.

At this point I really wouldn't want to reset the phone to factory defaults. I just got it looking the way I want and configured all the settings to different apps etc.

Re: One handed mode

drlmiles1 — Fri, 07 Jun 2019 15:06:10 GMT

@Lutkis

It looks to me as if it might be Nova Launcher - you might want to consider deinstalling it (settings would probably remain on the phone) to see if having it installed (even if not active) is causing the problem. You can then always reinstall it either way

Re: One handed mode

Lutkis — Mon, 10 Jun 2019 10:26:21 GMT

Uninstalling Nova launcher didn't help either.

Re: One handed mode

drlmiles1 — Tue, 11 Jun 2019 08:54:23 GMT

So it must be something that is running on the home screens in the background. I think you confirmed before that there are no widgets running?

Re: One handed mode

Jonas — Tue, 11 Jun 2019 09:57:50 GMT

Hi again @Lutkis, sorry for the late reply.

Just out of curiosity, could you try and restart the device in safe mode and see if there is any change?

In safe mode all your downloaded applications will be disabled, but everything will be back to normal after a normal reboot, so no data will be deleted. I understand it's the same behaviour without the Nova launcher, but it could be some other applications acting up.

Thank you!

Re: One handed mode

Lutkis — Tue, 11 Jun 2019 10:57:49 GMT

Finally some progress! It works in safe mode.

Now I just have to figure out what app is causing the problem.

Edit: The app was Macrodroid.

I think I'm not going to uninstall Macrodroid over this one feature, since it's been one of the best and most useful apps I've had.

Thank you all for your time and suggestions to solve this problem!

Re: One handed mode

Jonas — Tue, 11 Jun 2019 13:15:44 GMT

Hi again @Lutkis and you're very welcome!

I'm glad to hear that you were able to find which application was the cause of this and from what I can tell, Macrodroid seems to be a very useful application and looks quite similar to Tasker (at least the part where you create an event for an action).

I understand that some applications are more useful than a feature that you may not always use, however I'm very thankful for getting back to me with the name of the application in case another user reports the same thing later on!

edit: you can always try and reach out of the developers of the application and see if there is anything they can do about this.

Take care and have a fantastic Tuesday!

Re: One handed mode

drlmiles1 — Tue, 11 Jun 2019 14:27:33 GMT

@Lutkis The solution at last! I thought this problem would go on for ages.

Re: One handed mode

Jonas — Thu, 13 Jun 2019 11:46:00 GMT

@drlmiles, same here and I'm glad that was not the case!

Re: One handed mode

Pest — Thu, 10 Oct 2019 09:34:36 GMT

@Jonas Does Sony plan to make one handed mode available even with Magnification active ?

I have signt issues and I always need to have the `Magnify with a button' settings on. It's a bit annoying to not be able to use one hand mode just because of this...

If there's a conflict the phone could just disable Magnification when it enters one handed more and reactivate it after...

And I get that there might be a conflict with "Magnify by pressing three times on the screen" but with "Magnify with a button" maybe not...

Thanks