topic Re: Xperia 1 iii - No Gmail notifications in 1 Series

Xperia 1 iii - No Gmail notifications

joakim1024 — Tue, 31 Aug 2021 14:54:20 GMT

I am having some issues with gmail notifications on my new Xperia 1 iii.

Sometimes i do get the notifications, but most of the times i have to manually open the gmail app to see if i have new mail...

All notifications are set to ON in the app.

I have removed all battery saving features for Gmail.

After first install (moving everything to new phone automatically) i tried factory reset and installed everything from scratch manually.

Still no banana... 😞

Someone else having this issue?

Re: Xperia 1 iii - No Gmail notifications

lxndryng — Thu, 02 Sep 2021 20:32:06 GMT

I've been having the same issue since I had the 1st August 2021 Google Play system update. Prior to that, my notifications were working fine. I haven't managed to fix it.

Re: Xperia 1 iii - No Gmail notifications

Galleren — Wed, 08 Sep 2021 13:09:54 GMT

I'm also this exact same issue. I need to restart my Xperia 1 III for Gmail notifications to start working again, which is far from optimal.

I would really appreciate a solution to this problem.

Re: Xperia 1 iii - No Gmail notifications

joakim1024 — Wed, 08 Sep 2021 14:35:52 GMT

Thanks for confirming this is not just me.

Yes they need to solve this asap!

Not very fun to go from a cheap phone where everything works to a flagship phone where basic features do not 🤨

Re: Xperia 1 iii - No Gmail notifications

Lord_viridis — Thu, 09 Sep 2021 10:47:00 GMT

I've not yet encountered this on my x1iii but will actively keep an eye out for the issue arising.

Re: Xperia 1 iii - No Gmail notifications

joakim1024 — Thu, 09 Sep 2021 10:49:40 GMT

I got a system update yesterday which seems to have solved the problem.

(at least it has been working since yesterday evening)

Re: Xperia 1 iii - No Gmail notifications

Lord_viridis — Thu, 09 Sep 2021 10:52:34 GMT

Ahh, that could well have sorted it then, I'll still keep an eye out, but hopefully the update has fixed it

Re: Xperia 1 iii - No Gmail notifications

Galleren — Sat, 11 Sep 2021 08:17:58 GMT

I also got the system update, but the problem is still there sadly. I'm really at a loss atm, since I've tried everything. Uninstalling updates, reinstalling Gmail, checking all notification settings, clearing cache, turning off battery optimization etc.

It's really frustrating. If I restart the phone it works for about 3-5 hours before stopping again.

Re: Xperia 1 iii - No Gmail notifications

joakim1024 — Sat, 11 Sep 2021 12:21:36 GMT

Yep... the problem is back again.... *sigh* 😞

Re: Xperia 1 iii - No Gmail notifications

Galleren — Sat, 11 Sep 2021 13:13:46 GMT

It seems to be a Gmail app related issue in combination with Xperia 1 III. I downloaded the BlueMail app, and set it up with my Google account. Notifications for that work perfectly, and it as a good replacement for the Gmail app I think.

At least it's a good alternative until the Gmail app issue is sorted.

Re: Xperia 1 iii - No Gmail notifications

jaseman101 — Thu, 16 Sep 2021 16:04:45 GMT

I also have this problem. Another related issue is the notification LED does not light up for Gmail even though I have gone through every possible setting to make sure it is selected. I do not know if Gmail worked out of the box because while I was still in the process of setting things up I received my first update = .23

It seems that it did not work after applying this update. I contacted Sony tech support and they called me yesterday 9/15/21 and I informed the tech that I had received a second update = .92 and that I was not entirely sure if Gmail was working properly or not! He said that he would get back with me in a few days as they try to figure out what the problem is. My understanding is that they are aware that several people are having the same issue and they're working on a fix.

I hate that Gmail is installed as service. This prevents you from truly uninstalling it to see if a reinstall helps. I think that there's a setting that we don't have access to that is allowing the phone to put Gmail into a deep sleep every time the phone is locked. So I am hopeful that they get this figured out real soon!

Re: Xperia 1 iii - No Gmail notifications

akitoldn — Mon, 04 Oct 2021 14:30:22 GMT

Re: Xperia 1 iii - No Gmail notifications

joakim1024 — Wed, 22 Sep 2021 10:03:29 GMT

No, unfortunately still an issue.

I'm also using another mail app currently (although i do not like it).

Re: Xperia 1 iii - No Gmail notifications

Anonymous — Wed, 22 Sep 2021 17:20:16 GMT

Hey everyone,

Have anyone tried to report this to Sony? or should we start doing that ?

Re: Xperia 1 iii - No Gmail notifications

Galleren — Sat, 25 Sep 2021 17:03:58 GMT

I had a chat session with Sony support, but after going thru all the usual questions about settings, battery etc, they told me its likely a gmail issue.

I'm not entirely convinced if thats the case.

Using another mail app atm, but i would really like to use google apps mostly.

Re: Xperia 1 iii - No Gmail notifications

Galleren — Sat, 02 Oct 2021 08:12:30 GMT

I have now tried Bluemail, Spark and Email (amobear studios). All these 3 manage to detect new mail and display notifications just seconds after a new mail has arrived in Gmail.

But i would like to use the Gmail app. This is increasingly frustrating. There is also a thread on Reddit about it.

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.reddit.com/r/GMail/comments/pm9z06/no_notifications_for_new_emails_sony_xperia_1_iii/&ved=2ahUKEwiJzrbXo6vzAhUKv4sKHRvuBDQQFnoECC8QAQ&usg=AOvVaw3MvzLzrSt3ph_CSxAOgOH1

Re: Xperia 1 iii - No Gmail notifications

akitoldn — Mon, 24 Jan 2022 09:11:52 GMT

Xperia 1 iii updated to Android 12 (UK ver.). I confirm that the problem still continues. All workarounds have been tried without success.

Re: Xperia 1 iii - No Gmail notifications

Piscie — Mon, 24 Jan 2022 16:48:17 GMT

Hey @akitoldn, have you tried to clear the email app's cached data and uninstall its updates?

Re: Xperia 1 iii - No Gmail notifications

joakim1024 — Mon, 24 Jan 2022 18:57:46 GMT

I'm so sick and tired of this.

I went from a cheap phone to Sony flagship.

I had NO issues on my cheap phone and never had similar issues.

6 months later this BASIC function is still not working!

I thought Sony had good support but i guess i have to revaluate...

Re: Xperia 1 iii - No Gmail notifications

akitoldn — Tue, 25 Jan 2022 08:29:18 GMT

Hello Piscie New, thank you for taking your time to respond.
Yes, I have already tried all this, in addition to all the other solutions found in the XDA and Reddit forums (re-synchronize google account, reinstall, clear cache, put in the battery exception, and a long etc). This problem has already been posted on Sony support and Google support. You can see all the workarounds tried here and none of them work. The app keeps going into a deep sleep state and notifications don't appear unless you open the app manually. This problem comes from months since Android 11 and I thought that in Android 12 it was going to be solved but we are still the same. I leave you all the links so you can see all the solutions that have already been tried. Greetings!
https://support.google.com/mail/thread/4369662/why-am-i-no-longer-receiving-or-getting-notifications-on-my-emails?hl=en

https://forum.xda-developers.com/t/gmail.4333159/
https://www.reddit.com/r/GMail/comments/pm9z06/no_notifications_for_new_emails_sony_xperia_1_iii/
https://www.reddit.com/r/SonyXperia/comments/pt47x5/gmail_notifications/
https://www.reddit.com/r/SonyXperia/comments/pidl7q/xperia_1_mark_3_issues_with_background_apps/