topic Re: Vaio in PCs & Accessories

Vaio

Lisaroberts33 — Tue, 12 Nov 2013 23:17:52 GMT

I bought a vaio laptop on line on the 1/9/13 and it would not switch on 3/11/13. Contacted support and sony centre on numerous occaisions and to cut a long story short it was collected for repair. I have phoned support again as no one has contacted me or my son,whose laptop it is ( given by me as a gift for his 18th) and I was told on the 8/11/13 it was a motherboard problem and would take 4-5 working days to repair. Called support again today the 12/11/13 only to be told that the part it needs will not be available till 14/1/2014!!! This means that the support would have had the laptop longer than my son has!!! To say I am disappointed is an understatment, as a working single parent the laptop was a great expensive to me. No one at Sony returning my call,what a surprise. Any messages of encouragement or help would be greatly appreciated

Re: Vaio

Thalamus. — Wed, 13 Nov 2013 09:09:05 GMT

Hi Lisa,
Welcome to the Sony User Community Forum..
Not promising anything but I have asked one of my contacts if they can investigate this for you, IF I receive any information I'll update this thread..

Re: Vaio

Thalamus. — Wed, 13 Nov 2013 10:45:42 GMT

Hi Lisa,
Could you post the case number please.?

Re: Vaio

Lisaroberts33 — Fri, 15 Nov 2013 09:03:19 GMT

Case number 9456774

Re: Vaio

Thalamus. — Fri, 15 Nov 2013 09:09:36 GMT

Thanks, hopefully I will be able to get some info soon..

Re: Vaio

Lisaroberts33 — Fri, 15 Nov 2013 09:14:37 GMT

I hope so if not Citizens advice hve said they will help me to start small claims court proceedings

Re: Vaio

Thalamus. — Fri, 15 Nov 2013 09:31:53 GMT

Yes I saw you post regarding Citizen Advice in your other thread, hopefully now I have the case number that I requestedon the 13th I can try to get some answers for you..

Re: Vaio

Thalamus. — Fri, 15 Nov 2013 13:20:56 GMT

Hi Lisa,

Good news..:smileyhappy:

I have been informed that someone will be in contact today with, what I think, will be a much better solution for you..:smileywink:

Could you confirm once you have been contacted please.?

Re: Vaio

Lisaroberts33 — Fri, 15 Nov 2013 19:20:11 GMT

Thank you. I have been contacted and a resolution has been achieved

Re: Vaio

Thalamus. — Fri, 15 Nov 2013 19:30:46 GMT

That's excellent news Lisa I'm glad I was able to help..