topic Re: Cannot create recovery disks in PCs & Accessories

Cannot create recovery disks

sosmaher — Tue, 31 Dec 2013 14:22:15 GMT

I'm having terrible problems trying to create recovery disks on my new Vaio laptop (model SVF1531C5E).

I've had numerous e-mail contacts with the Support Desk at Sony, but with no success. The latest e-mail gave me 3 options, the final option being a full recovery back to factory settings. After attempting all of these options (including the full recovery), I am getting the following message when I select the "create recovery disk" option under Vaio care desktop: "You need to install VAIO Care Recovery to activate the create recovery media function. Would you like to download and install it from VAIO update?" When I click OK and go to the VAIO update centre, there is no option to install VAIO Care Recovery. Is there any solution out there? This is my second time doing a full recovery back to factory settings, but to no avail. Many thanks.

Re: Cannot create recovery disks

rich912 — Tue, 31 Dec 2013 17:19:33 GMT

Hi sosmaher,

Try the solution that worked for ‘PhilTromb’…

http://community.sony.co.uk/t5/PCs-Accessories/Solved-issue-of-not-being-able-to-create-recovery-media-on-VAIO/td-p/1405510

Rich

Re: Cannot create recovery disks

sosmaher — Wed, 01 Jan 2014 12:05:22 GMT

Thanks a million Rich. That worked for me - really appreciate it! I've been tearing my hair out on this one. What makes it really frustrating is that I had suggested this fix to my Customer Support agent as I had seen this download available for different models but it was not specified for my own model type. I asked if it might work for my problem but it seems to have been ignored and I was given other suggested fixes which didn't work. I didn't have the guts to go and do it myself for fear of corrupting my software. I can only echo PhilTromb's sense of frustration with Sony. I expected a higher quality build (and service) from Sony and am somewhat disappointed. Hopefully, I will be proved wrong once I get up and running with the new laptop.

Re: Cannot create recovery disks

rich912 — Wed, 01 Jan 2014 12:28:07 GMT

You’re welcome sosmaher.

This problem has now been pointed out to Vaio-Link, so hopefully it will soon be corrected.

Rich