topic Re: VAIO Update inconsistent with SONY support website in PCs & Accessories

VAIO Update inconsistent with SONY support website

takrzem — Sat, 29 Mar 2014 11:09:50 GMT

Minor but rather annoying observation: since late January there are two updates reported by VAIO Update that stubbornly do not want to go away. Problem is that there are more up-to-date drivers @ SONY support that I have deployed in the meantime - but this does not seem to make much difference.

Details: SVF15A1C5E, upgraded to Win8.1. Updates in question are Realtek Audio Driver (05 Dec 2013 - there have been at least two newer releases since then!) & NVIDIA Graphics Driver (16 Oct 2013! - so actually even pre Win 8.1 release!).

SONY please fix and start being consistent with itself if possible please...

Re: VAIO Update inconsistent with SONY support website

takrzem — Mon, 31 Mar 2014 19:19:51 GMT

Interestingly, it would appear that problem has been somehow addressed as VAIO Update doesn't report any new updates as of now.

However (and that just to indicate that problem has been bodged rather than fixed) disappeared from there also outstanding Realtek audio driver update released only week ago and which - as I pointed out in separate thread - is no good as it's lacking bass and which I had to roll back to the previous version.

Funnily enough this driver (or similar newer one) is correctly shown back by Windows Update as an optional update. And also still lives on SONY update site. Oh dear...

So thanks for the efforts but I really think it can be patched nicer.

Re: VAIO Update inconsistent with SONY support website

takrzem — Sat, 05 Apr 2014 12:14:18 GMT

More follow up - situation is still not correct I'm afraid.

I have just purchased VAIO Pro 13 (SVP1322C5E) - one of the last models I should think as they can no longer be purchased on SONY Store Online!

Vaio Update did not and does not show any updates even though there were quite a few here since it was built (mid March):

http://www.sony.co.uk/support/en/product/SVP1322C5E/updates

Re: VAIO Update inconsistent with SONY support website

takrzem — Sat, 12 Apr 2014 13:40:27 GMT

More fun! Outdated nVidia driver from October for my original machine (SVF15A1C5ER) just appeared back in Vaio Update. Excellent!

Also, after I deployed newest Intel graphics driver on both machines (semi-manually, these drivers are downloaded from Intel website directly) VAIO Update on the latter (SVP1322C5E) suddenly claims that there's update available.

Has anyone there at SONY have any clue what's going on?

In either case I will keep this thread updated as I find this situation really amusing.

Re: VAIO Update inconsistent with SONY support website

Nobody-in-particular — Sat, 12 Apr 2014 18:50:13 GMT

@takrzem wrote:
More follow up - situation is still not correct I'm afraid.

I have just purchased VAIO Pro 13 (SVP1322C5E) - one of the last models I should think as they can no longer be purchased on SONY Store Online!

Vaio Update did not and does not show any updates even though there were quite a few here since it was built (mid March):

http://www.sony.co.uk/support/en/product/SVP1322C5E/updates

Looks like there are udates listed on the support site or am I missing something.

Re: VAIO Update inconsistent with SONY support website

Nobody-in-particular — Sat, 12 Apr 2014 18:54:04 GMT

@takrzem wrote:
More fun! Outdated nVidia driver from October for my original machine (SVF15A1C5ER) just appeared back in Vaio Update. Excellent!

Also, after I deployed newest Intel graphics driver on both machines (semi-manually, these drivers are downloaded from Intel website directly) VAIO Update on the latter (SVP1322C5E) suddenly claims that there's update available.

Has anyone there at SONY have any clue what's going on?

In either case I will keep this thread updated as I find this situation really amusing.

It is a possibility that installing the drivers direct form the Intel site prompted Vaio Update to notify your that there was an update available from Sony.

Do you have problems with the day to day running of your vaio or is it just the conflicting updates that is troubling you?

Re: VAIO Update inconsistent with SONY support website

takrzem — Sun, 13 Apr 2014 10:17:47 GMT

Looks like there are udates listed on the support site or am I missing something

Yes, you do: VAIO Update is not in line with the above at all - as per the subject of this thread. And that is the proven case for two separate machines.

Do you have problems with the day to day running of your vaio or is it just the conflicting updates that is troubling you?

If you drove a car that displayed inconsistent messages on the dashboard randomly (for instance: bonnet open?) and perfect otherwise, that would surely be something making you slightly mad?

As an oblivious user I do not have to know about support web site, I have been provided with piece of software that does this for me. Which apparently does not and I merely point this out and expect to be resolved.

Re: VAIO Update inconsistent with SONY support website

Nobody-in-particular — Sun, 13 Apr 2014 12:07:37 GMT

@takrzem wrote:
Looks like there are udates listed on the support site or am I missing something

Yes, you do: VAIO Update is not in line with the above at all - as per the subject of this thread. And that is the proven case for two separate machines.

Do you have problems with the day to day running of your vaio or is it just the conflicting updates that is troubling you?

If you drove a car that displayed inconsistent messages on the dashboard randomly (for instance: bonnet open?) and perfect otherwise, that would surely be something making you slightly mad?

As an oblivious user I do not have to know about support web site, I have been provided with piece of software that does this for me. Which apparently does not and I merely point this out and expect to be resolved.

Thanks for your reply.

You are aware that this is a user self help forum so you should not expect a reply from Sony but as you expect your problem to be resolved then it is probably best you contact the Sony support team.

To find the contact details for the Sony support team click on the Support link at the top of this page.

Re: VAIO Update inconsistent with SONY support website

takrzem — Sun, 13 Apr 2014 12:13:15 GMT

My experience to date proves that SONY Support Team does monitor this forum and gets in touch with users occasionally.

Also, in general, forum being a user-driven medium is a good opportunity to share observations with others, of either positive or negative nature.

Re: VAIO Update inconsistent with SONY support website

Nobody-in-particular — Sun, 13 Apr 2014 12:43:29 GMT

Thanks again for your reply.

You may well be correct but my experince would suggest you would be better to contact the Sony support team yourself rather then waiting for someone official to get in touch otherwise could be waiting a while but the choice is yours.:smileyhappy:

I agree user should be able to post both positive and negative and I would hope that if I had a problem someone would post in my thread and try and help me.

Re: VAIO Update inconsistent with SONY support website

takrzem — Sun, 27 Apr 2014 11:22:19 GMT

Righto, two weeks down the line and another update:

SVF15A1C5ER

VAIO Update got itself updated (6.3.1.10120). For some reasons it does show two different nVidia GFX drivers now at the same time (?) although I have definitely installed these manually aroound the release dates and I am sure current one is the latest one available (Jan 2013).

(wanted to insert screenshot here but got a strange message about 20.000 chars limit???)

SVP1322C5E

There must have been some changes as VAIO Update was showing three additional components recently:

BIOS upgrade

NFC component upgrade

VAIO Care Upgrade

Two last ones are not available on the support web pages though - also, support does not seem to be showing release dates anymore? Que?

Finally, as per two other recent threads:

http://community.sony.co.uk/t5/pcs-accessories/vpcj12m0e-update-issues-vaio-care-recovery-rescue-data/td-p/1608445

http://community.sony.co.uk/t5/pcs-accessories/more-vaio-update-problems-svd1322z9eb/td-p/1604013

It is simply impossible to download and deploy / install the above via VAIO Update as this operation results in an error. Threre's a workaround (look for these components in C:\Update as this is where VAIO Update downloads these to) and you may be able to deploy them yourself.