topic Re: Problem connecting to Internet TV in Other TVs

Problem connecting to Internet TV

seedym — Sun, 03 Jul 2011 19:48:35 GMT

I have Bravia 24EX32x and can't connect to Internet TV. It does the following "Aquiring internet content", "Authenticating", "Configuration failed while acquiring Internet content 5007 Please try again later.". I have been getting Internet TV fine up to a few days ago. It can connect to web pages/internet. Have tried rebooting router. We are on Talk Talk in case that's relevant. Anyone come across this/know what's wrong? Can't find any reference to error 5007 on the web or in the i-manual.

Thanks for any help.

Problem connecting to Internet TV

sriramkk — Fri, 23 Dec 2011 06:24:27 GMT

Hi Mate,

I had the same probem, my model number is EX 52 40, the 40 inch Bravia internet TV.

Here is what I did to fix the problem myself

On your remote

-Home

-Settings

-System Settings

-General Setup

And then restore all the factory settings ( Pls bear in mind all your settings including wireless internet settings ( if any) will go back to factory settings)

Then set all your internet settings etc and try it again and it should work

Message was edited by: sriramkk

Re: Problem connecting to Internet TV

CharlieWebber — Sat, 25 Oct 2014 00:32:27 GMT

It's the 2nd time I've had to do this Factory Reset and it's an absolute pain - Have we been given a reason for why it happens or is it just one of the things you have to live with having bought a Sony Bravia?

All my TVs have been Sony - never had any trouble until I got a "Smart" one.

Network working fine - all addresses in place and test seems to be perfect but just won't connect...GRRRR!

Re: Problem connecting to Internet TV

Anonymous — Sat, 25 Oct 2014 21:33:27 GMT

Hi there

The best explaination that I can come up with is : Smart TVs are like mini-computers - the operating system (at current) is a custom linux variety. Hence occasionly like a computer, it chucks a hissy fit for whatever reason. The simplest way is to clear its internal memory buffers etc is by performing a factory reset.

Cheers

Re: Problem connecting to Internet TV

jumpsystems — Fri, 17 Jul 2015 14:40:49 GMT

I tried all the above and still can't connect. Eventually I called Sony support who sent me an email with requests for various data. Still awaiting their response.

My internet connection stopped working of its own accord about a week ago. Up until then, the latest iPayer was always gropping out with errors - no problems on other sites.

Re: Problem connecting to Internet TV

sucohen — Sun, 19 Jul 2015 19:45:39 GMT

Can't connect to video links anymore, I did a reset back to original setting on my TV can can't connect to the internet. Has anyone got any bright ideas? I have a Sony Bravia

Any ideas would be gratefully received.

Regards

Sue

Re: Problem connecting to Internet TV

sucohen — Sun, 19 Jul 2015 19:46:43 GMT

Did you get a reply on this as I have the same issue and would appreiate any help you can give if they solved it for you.

Regards

Sue

Re: Problem connecting to Internet TV

10419a — Thu, 21 Jul 2016 17:32:32 GMT

When I go into the browser and enter a url the tv gives reasons why it wont connect, it mentiond IPv6, all dutch to me, now I cant get the internet it is looking for a password, what password ?

Re: Problem connecting to Internet TV

salv2004 — Thu, 05 Apr 2018 21:48:59 GMT

I have recently bought a Sony Bravia KD 49XE9005 android smart TV (Nov 2017). I am very disappointed with it it looses the internet connection on a regular basis and it is very difficult to re connect even though I am using a LAN cable. This is rubbish, come on Sony I paid a lot of money and you cannot get something as simple as connecting to the internet made easy on your TV!! The only way I have managed to reconnect is by doing a factory reset.

Very poor, please get your act together... I would definitely wouldnt have another Sony TV as a result

Re: Problem refreshing internet content in order to access applications

hhovanessian — Tue, 24 Jul 2018 17:26:42 GMT

I have a Sony Bravia smart tv model KDL46NX713, serial number 9007288

I have a Netflix subscription but I am unable to access any applications. The tv is connected to the internet but when I try to Refresh Internet Content I get the following message "Configurationfailed while connecting. The system has encountered an error. If problem persists contact Sony <2200>

Re: Problem connecting to Internet TV

lorikzz — Thu, 31 Jan 2019 21:10:40 GMT

I got the exact same problem here. The only option I have is to factory reset my tv. I can see Sony is not making progress ,becuause mine is 2018 and still the same problem

Re: Problem connecting to Internet TV

Dawnbardoe — Tue, 10 Mar 2020 22:09:44 GMT

Hi. Followed all instructions but unfortunatelt not resolved...still getting configuration failed while connecting..error message 😞