topic Re: KDL-40W605B Netflix Code NW-2-5 in Other TVs

KDL-40W605B Netflix Code NW-2-5

nasmall97 — Thu, 29 Jan 2015 12:33:42 GMT

I Just purchased this TV yesterday.

When i start the Netflix app (which works on every other device in my house) i get Error Code NW-2-5

I have tried wired and wireless, changing DNS settings, checked that i have the latest firmware, reset to factory three times, rebooted router.

Checked other threads which seem to end in... its not fixed or it was fixed in a firmware update.

I'm at a loss!

Any help would be appreciated.

Emailed support yesterday but have had no response.

Re: KDL-40W605B Netflix Code NW-2-5

Anonymous — Thu, 29 Jan 2015 13:55:14 GMT

Hi there

As far as im aware the NW-2-5 is an issue with network connectivity. Are you able to use other apps on your TV such as iPlayer or YouTube ?

If so, try unlinking (signing out) your netflix account on the TV. See:

https://help.netflix.com/en/node/8570

Cheers

Re: KDL-40W605B Netflix Code NW-2-5

nasmall97 — Thu, 29 Jan 2015 14:14:18 GMT

Hi,

I can watch youtube, iPlayer etc with no issues.

I am unable to 'sign out' of Netflix as it does not open. It only displays the above error.

The unlinking does not work, i have tried the up down etc many times and nothing happens im afraid.

Thanks

Re: KDL-40W605B Netflix Code NW-2-5

Anonymous — Thu, 29 Jan 2015 14:33:49 GMT

Hi there

Ok, I only have one more suggestion to be honest.

In your netflix account online (via a PC/laptop etc) - Is the TV showing as a connected device? If it is, try deleting it and then re-signing back in.

Unfortunately if nothing else works, your going to have to speak to Netflix support on this one.

Cheers

Re: KDL-40W605B Netflix Code NW-2-5

nasmall97 — Thu, 29 Jan 2015 16:05:01 GMT

I solved the issue..

BT Parental Controls!

Deleted the controls and now it works... which is wierd as it was ok on every other device.

Thanks

Re: KDL-40W605B Netflix Code NW-2-5

Anonymous — Thu, 29 Jan 2015 16:10:04 GMT

Thank you for posting that. Well well well - Who would have thought that!

One to certainly remember - and others will hopefully find this useful to know too.

Thanks

Re: KDL-40W605B Netflix Code NW-2-5 Workaround

tennysonman — Wed, 25 Feb 2015 11:16:20 GMT

This is the work around for the Netflix issue with BT ISP. First perform a factory reset of the TV. Go to settings >System settings>General set-up>Factory Settings. Once TV is reset retune all stations. Using a mobile phone with data capability set it as a Tethering & Portable hotspot. Go to Network setting on the TV and connect to the mobile phone. Once connected go to Netflix and log into the account. Once logged in, go to the network settings of the TV and log back into the BT or other landline ISP. You should find that now Netflix is OK.

Re: KDL-40W605B Netflix Code NW-2-5

mickfootie — Tue, 15 Dec 2015 17:04:33 GMT

BT Parental controls? Where is this?

Re: KDL-40W605B Netflix Code NW-2-5

Anonymous — Tue, 15 Dec 2015 21:23:08 GMT

Hi there

In your BT account settings. Found some instructions:

http://home.bt.com/tech-gadgets/internet/stay-safe-with-bt-parental-controls-11363887238413

Cheers

Re: KDL-40W605B Netflix Code NW-2-5 Workaround

deneclie — Sat, 26 Dec 2015 18:04:06 GMT

You sir...

tennysonman

.....are the saviour of Christmas 2015.

Perfect solution...now up and running.

thank you!

Re: KDL-40W605B Netflix Code NW-2-5 Workaround

carljfree — Sun, 03 Jan 2016 18:47:08 GMT

@tennysonman You legend!!! I have been going crazy trying to sort out this issue. Your solution worked like a dream. And yes, I reconnected to my BT home hub OK too rather than my phone and I was into Netflix straight away (having been able to sign in while tethered to the phone....my wife was worried that she might not be able to use Netflix if I am out). This has saved some very cross phone calls to Currys/Sony in the morning).

So thank you, thank your, thank you. You are a hero in our household 🙂

Re: KDL-40W605B Netflix Code NW-2-5 Workaround

anoraknophobe — Thu, 07 Jan 2016 10:39:39 GMT

Hi. I've had EXACTLY the same experience with Netflix but on a BDP-S5500 Blu-Ray player. Sony support told me to request BT to remove their parental controls from the DNS servers, which (after great difficulty with BT) I've done, but I still can't connect.

When you did this, did you choose the 'Auto' settings for the network/server connection, or did you manually change the IP address and DNS Server address?

If you could let me know the exact procedure you went through I would be VERY grateful, as otherwise I'll haver to return the unit.

Many thanks.

Re: KDL-40W605B Netflix Code NW-2-5 Workaround

lynxeffect — Tue, 04 Oct 2016 14:43:42 GMT

where do i found tethering on the Sony peria m2

Re: KDL-40W605B Netflix Code NW-2-5

Pcguru — Wed, 04 Mar 2020 17:04:51 GMT

Best fix 2020 guide on internet https://geeksadvice.com/ways-to-fix-netflix-nw-2-5-error-2018-guide/