topic Re: STR-DN1040 home menu (GUI) not working in Home Cinema, Projectors & Players

STR-DN1040 home menu (GUI) not working

mjmran — Sun, 22 Oct 2017 18:48:40 GMT

I just updated my TV to KD-55XE9005 and Blu-ray player to UBP-X800. I kept my STR-DN1040 as the receiver. I can't get the receiver's GUI to work with the new TV. The menu shows up just as coloured bars on black, no text or pictures. I can even move around the menu (= move the bars) with the remote. I can pass HDMI video from an AppleTV through the receiver to the TV.

I'm using HDMI output A to tv's HDMI IN 3 (ARC). The Blu-ray -player is connected from HDMI OUT 1 to HDMI IN 2 in the TV and from HDMI OUT 2 to BD IN in the receiver for the audio, as there's no HDCP 2.2 support in the receiver. There's also an Apple TV connected to the receiver's HDMI VIDEO 1. The cables are new 1,8 m long high speed HDMI cables. The TV is not wall mounted and the HDMI cables don't rung along any other cables.

I have tried:

-various HDMI cables

-both HDMI outputs on the receiver and all the HDMI inputs on the TV

-removing all other devices from the system

-resetting the receiver (this destroyed my WLAN settings on the receiver, which I can't get back due to lack of GUI)

-resetting the HDMI connections (power off, disconnect, power on, reconnect)

-turning off the Bravia SYNC

Anything else I can do?

Re: STR-DN1040 home menu (GUI) not working

EdwinaU — Mon, 23 Oct 2017 12:44:48 GMT

Hi mjmran,

Thanks for posting. We are checking into this and someone will get back to you soon.

Best wishes,

EdwinaU

Re: STR-DN1040 home menu (GUI) not working

cass_n — Mon, 23 Oct 2017 14:07:28 GMT

Hi @mjmran - could you try using the analogue video output of your receiver to do the initial set-up, and see if this makes any difference?

Re: STR-DN1040 home menu (GUI) not working

mjmran — Mon, 23 Oct 2017 15:25:45 GMT

I tried, no luck there. I didn't really expect that to work though, the manual states the GUI is only for the HDMI outputs.

Re: STR-DN1040 home menu (GUI) not working

cass_n — Mon, 23 Oct 2017 15:33:56 GMT

I have escalated this for you, so someone from Support should be in touch soon.

Re: STR-DN1040 home menu (GUI) not working

Sethudlis — Tue, 14 Nov 2017 04:03:12 GMT

I have the same issue. What can I do to fix this?

Re: STR-DN1040 home menu (GUI) not working

cass_n — Tue, 14 Nov 2017 14:03:29 GMT

Hi @Sethudlis - I recommend that you get in touch with Support so that they can help you with this (details here).

Cheers,

Re: STR-DN1040 home menu (GUI) not working

richdj2018 — Mon, 01 Jan 2018 21:31:16 GMT

Mine has been steadily getting worse too

Mine is getting worse too

Re: STR-DN1040 home menu (GUI) not working

richdj2018 — Mon, 01 Jan 2018 21:35:06 GMT

This thread may help

https://community.sony.co.uk/t5/home-cinema-projectors-players/str-dn1040-subwoofer-low-after-firmware-reset/m-p/2410451#M14106

Re: STR-DN1040 home menu (GUI) not working

richdj2018 — Fri, 05 Jan 2018 23:07:17 GMT

Nope resetting did not cure it on mine

Re: STR-DN1040 home menu (GUI) not working

nboeckmann — Sat, 07 Dec 2019 03:13:07 GMT

I’m having the exact same issue.

Re: STR-DN1040 home menu (GUI) not working

nboeckmann — Sat, 07 Dec 2019 03:14:31 GMT

anyone had any success fixing this issue?

Re: STR-DN1040 home menu (GUI) not working

richdj2018 — Sat, 07 Dec 2019 08:06:42 GMT

If you leave the unit off for a while it comes back. I’m now leaving it off from the mains until I want to use it.
so it seems to a heat related issue. Possibly capacitors failing. Would be good to find a fix.

Re: STR-DN1040 home menu (GUI) not working

yugoboss100 — Wed, 23 Dec 2020 20:51:07 GMT

is this solution still working for you?

Im just experiencing the same problem but way worse. can see that im navigating the menu but I can't get any information out of it.

Re: STR-DN1040 home menu (GUI) not working

Win_88 — Thu, 24 Dec 2020 16:47:56 GMT

Hi @yugoboss100

What do you mean you can see it but no info? Could you upload a pic?

Win_88

Re: STR-DN1040 home menu (GUI) not working

yugoboss100 — Thu, 24 Dec 2020 20:33:15 GMT

thank u for replying!

Re: STR-DN1040 home menu (GUI) not working

Win_88 — Mon, 28 Dec 2020 19:15:47 GMT

That's very weird. Luckily, you don't have to access the menu for a factory reset:

Page 85: https://www.sony.com/electronics/support/res/manuals/4454/44544434M.pdf

Win_88

Re: STR-DN1040 home menu (GUI) not working

goobysnack — Wed, 27 Jan 2021 18:25:57 GMT

I'm having this issue. Is there a way to revert to a different version of the firmware if the network can't be configured? Is there a way to console into the device?

Re: STR-DN1040 home menu (GUI) not working

richdj2018 — Wed, 27 Jan 2021 19:05:50 GMT

All I can say is let it cool down for about a day, my son wanted to mess around with my old amp and some speakers and it all came back to life, he now leaves it unplugged from the mains until he uses it and works every time! Im guessing faulty capacitors inside the unit faulty as they build up heat? give it a try.