topic TalkTalk/Tiscali iPlayer issues Blu-ray in Home Cinema, Projectors & Players

TalkTalk/Tiscali iPlayer issues Blu-ray

PeterJ101 — Sat, 08 Jan 2011 21:58:18 GMT

I've a BDP S570 and a EX732 and iplayer has worked ok until last few days. Its great when it works! But over the last few days it now runs out of memory loading the home page and goes into a loop of re-trying until I press HOME to break out of it. Very frustrating. I've been scanning the message boards and lots of folks have been having problems but not seen any mention of this one. Is there a fix or is it just another BBC problem?

Message was edited by: Catmambo

Another iplayer problem - any insight?

Catmambo — Wed, 17 Nov 2010 09:44:20 GMT

Are you using Virgin Media as your isp?

Another iplayer problem - any insight?

PeterJ101 — Wed, 17 Nov 2010 11:30:56 GMT

No, Tiscali. I noticed last night on one of the BBC discussion boards that this is a common problem and related to the ISP. Virgin and TalkTalk/Tiscali were mentioned as culprits. Both Sony and the BBC say it is not their making. It seems that we are not always being directed to the right BBC home page - it seems that what is happening is that it is trying to load the full blown PC like home page which is just too big and complex. When it works it loads the old cut down iplayer page and it works ok. The thing I cannot understand is that it is intermittent, well it doesn't work most of the time, but it does sometimes. There was some discssion about changing proxy settings as possibly helping but no clear instructions on how to do this or what to change them to. Any more insights?

Another iplayer problem - any insight?

Catmambo — Wed, 17 Nov 2010 11:46:31 GMT

We were certainly aware of it being an issue with Virgin media due to the way they cache data, but not for any other ISP's. Changing proxy settings would be specific to the ISP rather than any generic settings I guess.

Assume you aren't hitting your download cap or anything like that? Some ISP's *cough*, BT option 1 *cough*, throttle iPlayer during peak hours which could have an impact for some people..

Not sure where the bug lies to be honest, but if you could take a couple of photos of the error pages and email them to me ( please pm me for my address), I'll raise it with our engineers and we can try and get to the bottom of it.

thanks

Another iplayer problem - any insight?

PeterJ101 — Thu, 18 Nov 2010 20:10:04 GMT

Hi, a PS...

I assume, when you select iplayer from the menu, the player currently takes you to www.bbc.co.uk/iplayer which defaults to .../iplayer/radio (slightly odd I know). If the player directed the request to... /iplayer/bigscreen I think it will work fine. Can we do that somehow or does that require another another update from Sony? I assume you would have to agree with the BBC not to change the url again. P

Another iplayer problem - any insight?

Catmambo — Fri, 19 Nov 2010 20:59:13 GMT

Is anyone still experiencing this problem as I noticed on the service bulletin that the BBC have apparently resolved the issue?

Please shout if you are still (as of today ) having problems with the memory issue,

Another iplayer problem - any insight?

PeterJ101 — Sat, 20 Nov 2010 00:16:27 GMT

Hi - it worked ok last night but not tonight - same problem, not enough memory. Everything else seems to work ok ie other internet TV content loads ok. No response on the issue from Tiscali I'm afraid. And nothing further I can see on the BBC message boards. So I'm afraid I'm no further on.

It doesn't (consistently) do what it says on the box!

Peter

Another iplayer problem - any insight?

PeterJ101 — Sat, 20 Nov 2010 00:34:09 GMT

PS Checked the BBC message boards further and others are continuing the have the same problem, intermittent but most of the time. The more I think about this it must be a BBC problem - can't Sony sort them out as they are letting you guys down. Great equipment but it doesn't do what it says on the tin!

Another iplayer problem - any insight?

Catmambo — Sat, 20 Nov 2010 12:52:07 GMT

Ok - will flag and have the issue re-opened on monday.

thanks

Another iplayer problem - any insight?

PeterJ101 — Sat, 20 Nov 2010 20:36:01 GMT

Thanks - I appreciate your help! P

Another iplayer problem - any insight?

stetrice — Fri, 26 Nov 2010 13:31:30 GMT

I have been suffereing this problem for ages & have used the Proxy Server method (webcache.virginmedia.com) to fix it, but have streaming problems.

I assume this is an ongoing problem for everyone here as no fix found/posted.

Help!

Another iplayer problem - any insight?

Catmambo — Fri, 26 Nov 2010 13:47:10 GMT

Hi Stetrice

This is a very intermittant issue. I have a BDP-S370 and Virgin Media at home and hand on heart have never personally seen the issue and neither has a counterpart at the BBC who has a similar setup. It is still being investigated as an ongoing issue as far as I'm aware as there are some other ISP's that suffer from a similar issue seemingly

Thanks

Another iplayer problem - any insight?

PeterJ101 — Fri, 26 Nov 2010 18:40:41 GMT

Hi - I wish it was very intermittent, for me it happens most of the time. I can still occasionally get it work but I can't detect a pattern which would shed any light upon the cause. Very frustrating. The wife is very upset, she can't catch up on Strictly on our nice new Sony TV, thinks it must be my fault. And after all that expense! And me an IT guy too! Come on, help me out Sony!!!!

Another iplayer problem - any insight?

plakra — Sat, 04 Dec 2010 17:15:21 GMT

I have BDP-S470 on TalkTalk (was Tiscali TV). Same problem. Complained to the BBC and they fixed the problem about 2 weeks ago. Got e-mail from them admitting it was their fault and they had lots of complaints from Sony users. Now the problem has recurred a few days ago. Suggest everyone uses the contact form on BBC iPlayer site to complain. Its a bit long winded but they do seem to take notice. I don't understand why Sony are so silent on the issue. Something to do with Japanese corporate culture I suspect.

Another iplayer problem - any insight?

Catmambo — Sat, 04 Dec 2010 17:28:23 GMT

Hi Plankra - Its still under investigation I'm afraid, being an intermittent problem limited to some ISP's means its proving tricky to identify the root cause.

Thanks

Another iplayer problem - any insight?

sadochan — Tue, 14 Dec 2010 16:04:17 GMT

I have exactly the same problem on a new BDP-S470. An error message keeps coming up saying "there is not enough memory" when the iplayer page has almost loaded.

Another iplayer problem - any insight?

sadochan — Tue, 14 Dec 2010 16:43:26 GMT

Searching the BBC iPlayer forums came up with this solution which works for me (BDP-S470 blu-ray player on Virgin Media broadband).

In the Setup menu go to Network Settings and then Internet Settings. Select your type of connection and then follow the choices through to set up a proxy server manually. The proxy server name to use is webcache.virginmedia.com and the port to use is 08080.

This seems to bypass whatever Virgin Media are doing to block iplayer and allows the BigScreen version of iplayer to load correctly.

Perhaps Sony and could give Virgin Media a good kicking on our behalf?!!!!

Another iplayer problem - any insight?

Stevie_L — Tue, 14 Dec 2010 21:51:02 GMT

Dear all,

I too would like to add myself to the list of customers having this exact problem. I received a bundled BDP-s470 as part of the 3D bundle when purchasing a Bravia TV from a London-based Sony Centre.

iPlayer will not load on BDP (gives 'Not enough memory' error message). Note the other VOD services all work on the BDP and equally iPlayer works on the TV.

I use Opal Business as my ISP (was formerly a PIPEX DSL customer and transferred across when latter purchased the former).

Please advise of a work around (e.g. proxy server settings to apply), or whether a firmware updated will resolve (note I have double checked in system settings that I have the most up-to-date firmware installed, as per this web-site).

Apart form this issue, I am very satisfied with incredible performance/price ratio of this product.

Best regards and hoping for a speed resolution to this problem, Steve Lippitt

Another iplayer problem - any insight?

Catmambo — Tue, 14 Dec 2010 22:46:02 GMT

Hi Steve

Working on this one as its a known issue with TalkTalk/Opal Business. I'll chase up my contact in the next couple of days. This isn't a hardware issue, its somehow down to how the ISP cache's iPlayer via the browser and displays it as far as I'm aware.

Thanks for you patience

Another iplayer problem - any insight?

MTHead — Thu, 16 Dec 2010 17:56:24 GMT

Hi All,

I'm experiencing the same iPlayer issue on a BDP 370. I have updated the firmware etc and on numerous occasions repeated the posting that recommends resetting and initialising personal info. The iplayer has worked only once since I bought it two weeks ago. My ISP is TalkTalk (ex Tiscali). I also have a Humax Freesat recorder attached to another TV on the same network. The iPlayer works fine on the Humax, so I'm sure it's not an ISP issue.