Sujets de 5 Series

Sony Xperia 5 ii

mitchellcrotch — Wed, 21 Apr 2021 16:54:44 GMT

I updated android software this morning and since doing that, when trying to play videos via a browser, they play very very slowly. Like buffering, but not.

Any ideas?

Sony 5 ii screen saver

NADBAN — Wed, 21 Apr 2021 07:46:17 GMT

Hi all,

I need help.

I just bought Sony 5 ii,

And do experience that my screensaver shows old notifications, how come it doesn't update automaticly and how do you remove ones so i get fresh updates?

last update Xperia 5 , feature and problem

cccbadr — Sun, 18 Apr 2021 08:03:02 GMT

last update was amazing sony fix fingerprins scanner , but she forgets some bug lock screen , battery duration was very bad , and lagy performance . i feel 6gb not working good .

* we need good performances

* and good battery duration

* - and if you can add this feature the phone stop charing in 95% for better health battery

#thanks for all people how work in this update .

5 ii bluetooth keeps disconnecting

Lordster2 — Fri, 16 Apr 2021 20:18:45 GMT

When getting in my car my 5 ii bluetooth keeps disconnecting then connecting about 10 times before it finally settles down. It's extremely annoying especially when you are trying to make a call! Any ideas how to stop this?

5 ii update to Android 11 lost wifi calling

Lordster2 — Wed, 07 Apr 2021 20:41:29 GMT

Hello, I've just bought a new unlocked Xperia 5 ii with a Vodafone 5G sim from Carphone Warehouse. It was really important that the handset supported WiFi calling for my work. I put the sim in the phone and yes wifi calling was enabled! All good until the phone started updating to Android 11 and now there is no provision for WiFi calling. Anyone experiencing this problem and know of a fix. I have contacted Sony support and have a case number and have tried reinserting the sim card.

VPN correct if it fails it fails for good until rebooted

Legacyone — Tue, 06 Apr 2021 22:49:54 GMT

Android 11 seems to be buggy with this I have a Xperia 5 II patched with Android 11 - 1 march 2021

So I have a Zywall 110 setup with VPN server with www.dynu.com name.ddnsfree.com so that it only allows by a given IP on the firewall which my phone has the dynu app to update the IP I'm on over 4G...with me so far?

If I reboot my phone and don't update the IP for name.ddnsfree.com that the firewall on my Zywall is allowing I get connection failed...Ok thats meant to happen so a run the dynu app on my phone to update the IP try connecting the VPN again and not only does it fail I see no traffic to my VPN server.

At this point your think you have not set it up right but wait theirs more!

I reboot the phone run the dynu app to update the IP I'm on over 4G then connect to my VPN and it works!

Xperia 5 II screen mirroring problem

Legacyone — Sun, 04 Apr 2021 15:08:33 GMT

I have a Sony TV KD-43XG7073 and Xperia 5 II

The phone is patched with Android 11 1 march 2021

The problem is this with the phone up with a ~~long uptime~~ (not even that long uptime and it fails) screen mirroring does not work but if I reboot the phone then screen mirroring works.

" .trashed " photos - why are they not deleted?

ezy2ezy — Thu, 01 Apr 2021 07:07:04 GMT

when using w10 to transfer photos to my pc

along path "Xperia 5 ii / internal storage / DCIM / 100ANDRO"

for the last 2 months there have been pictures with the name starting .trashed (dot trashed) in the folder with the photos I expected to see. They are all photos that had been deleted on the phone.

Why are they still there and not deleted!

music transfere from laptop running windows to experia 5II

geoffdowen1958 — Mon, 29 Mar 2021 15:16:20 GMT

hi guys,

my laptop doesnot see the phone and is unable to connect to trasnfere music that I have amassedove experia r 50 years how does that getrectified? google is full of photos already companion does not workeither.thankyou I had a stroke and brought thr phone to put music on instead of a samsung did i do wrong? !

System UI keeps crashing apps

Additiveandy — Wed, 24 Mar 2021 13:40:19 GMT

Day 2 of everything crashing. Managed to get FB to work, not important but everything else is. been to Google helpdesk .

Followed the two suggested updates, restarted phone but nothing has changed.

update ! photography pro for Xperia 5

cccbadr — Tue, 23 Mar 2021 03:50:18 GMT

why sony guve this fonction in carmera but the camera app don't give all option .

* we need photo pro app for xperia 5 , apple give all the phones the new options without any problem why sony like that .

* just the app with more professionnel edit

Xperia 5 II - No Manual Mode in Camera App

RonanH — Sat, 13 Mar 2021 20:47:25 GMT

In many of the camera guides I see about using the camera on the 5, I see references to a manual mode, however when I choose Mode in the camera app, there is no manual option listed, just selfie, pano etc.

Any thoughts on this or anyone else having the same issue?

Android 11, fully up to date, stock camera app.

Thanks folks.

Ronan

Black display with incoming call

Team_0 — Thu, 11 Mar 2021 06:58:36 GMT

Since the A11 update I have an intermittent problem with the display going black when a call comes in. I haven't been able to establish a firm pattern or situation when this happens, but I have a feeling that it is just when I'm using the phone with some other app. A call comes in, display goes black, the ring sound is active and I'm not able even to get the buttons visible at the bottom row. If I press the on/off, that cuts the call and after a moment the phone goes back to normal.

In general, I am frustrated with Android as there can be so many different ways the phone behaves with an incoming call. Most often you swipe up to answer, sometimes you get buttons at the top, sometimes an app can hide all this - and now the screen goes black.

I know that I might get crucified for this, but I do miss the Windows phone. Maybe there weren't all apps available, but it was a solid business phone that integrated well to the business infra and was totally predictable. Android is a toy. Sigh...

Sony Xperia 5 II slow performance with Android 11

aaronjlaw — Fri, 05 Mar 2021 15:03:51 GMT

Hello, I have noticed the performance on my Xperia 5 II is dreadful since the Android update, will there be an update soon to iron out any defects?

It is pretty terrible at the moment.

Streaming after the last update

Mgm2010 — Tue, 02 Mar 2021 09:56:25 GMT

not sure if it ties in with the subject below, as it seems to relate to headphones. Since the last update, its impossible to stream anything through my Bose Soundlink Bar. doesn't matter what the app is, spotify, bbc, bt sport, youtube, everything glitches, to the point where the specific app will actually stop itself playing. does it matter that i have the headphone app installed???? its definitely not the sound bar, as other phones and tablets have no issue whatsoever streaming through the bar. tried safe mode, i've even factory reset and nothing has changed. is my phone goosed or is there an easy fix to this? terrible update. any help greatly appreciated. Cheers.

Security flaw

m11kkg — Mon, 01 Mar 2021 23:09:30 GMT

I've owned my Xperia 5ii for a few weeks now, and its running the latest update. Its a great phone.

I was setting up the security etc, in case I ever lost the phone or it was stolen, and all works well when I use Google's find my phone feature to locate my mobile phone.

The problem is, that if someone stole my phone, they can quite easily turn OFF: wifi/mobile data/bluetooth etc from the lock screen with the pull down menu, WITHOUT having to unlock the phone. Which would then make it impossible to find my stolen phone if someone took it!! My last two Samsung phones didnt allow this, you needed the unlock pin to be able to toggle those settings.

How can this be possible??

As a temp fix, I've had to edit those settings OUT of the pull down menu, but that just makes it less accessible for me to toggle those settings during normal use.

Thanks

Xperia 5 fingerprint reader freezing after update to Android 11

Vlad_T — Mon, 01 Mar 2021 13:57:01 GMT

Just to make it clear. I find Xperia 5 fingerprint sensor to be less good than in other phones. Even after following all instructions on how to register fingerprints and use the sensor it still worked on the first try in 9 out of 10 cases.

However after upgrading to Android 11 the reader randomly stops working at all. From time to time - sometimes 30 minutes and others 6 hours after a restart - the sensor simply stops working. the message is ”try cleaning the sensor” - but it is not related to that. It simply needs a restart, and then it works again for a while.

Testing it in the service menu shows the sensor is ok, so this makes me feel it is a software issue caused by the recent Android 11 update.

Problème Transparence Acceuil

Zvircxen — Sun, 28 Feb 2021 02:53:14 GMT

Bonjour je vous contact car depuis la Mise à jours Android 11 je ne peux plus avoir mon écran d'acceuil en transparent , il est toujours noire .. serait-il possible de changer cela comme avant ?
J'ai un Xperia 5

Bluetooth pairing problem after Feb 21 Android 11 security update

givarda44 — Tue, 23 Feb 2021 17:06:56 GMT

Hi fellow community members,

I received the February security update on my Xperia 5 yesterday, and after that I was unable to connect my Bose SoundSport headphones via Bluetooth anymore. Coincidence?

Anyway, the symptoms are:

- Bluetooth on on the phone

- Headphones in pairing mode

- I go into Settings > Device connection > Pair new device

- In the list of "Available devices", I see two entries: "LE-Bose SoundSport" (with a Bluetooth icon) and "Bose SoundSport" (with a headset icon)

- if I tap on "LE-Bose SoundSport", it greys out, shows a "Pairing..." text for a little while, and then the "Pairing..." disappears and "LE-Bose SoundSport" becomes black again - but no pairing, no pop up message etc.

- if I tap on "Bose SoundSport", nothing happens, at all.

I tried pretty much everything I could think of: clear the pairing list from the headphones, reset the headphones, pair via NFC (but my headphone model is old so I don't think it supports NFC pairing), installing some Bluetooth managing apps (which were all pretty useless and full of adverts...), to no avail.

Note that I was able to pair the headphones before to this same Xperia 5, and I can still pair them to other devices, like an iPad or iPhone.

Any help greatly appreciated!

Problém po aktualizaci androidu 11

Naty99 — Sat, 20 Feb 2021 23:31:47 GMT

Po aktualizaci Androidu 11 u telefonu Xperia 5 nefunguje foťák a nejde natáčet video. Nepomohlo ani restartování telefonu.

5ii the last software update

Mgm2010 — Sun, 21 Feb 2021 14:28:26 GMT

Whats happened with the last update? Its become near impossible to stream from Spotify, bbc sounds and the internal music app. Keeps disconnecting from the Bose Soundlink. The music experience is hideous now. Its not the speaker as other devices are fine. Expected more. 👎👎👎

Xperia 5 II 5G band question

Kenrw8 — Fri, 19 Feb 2021 22:04:08 GMT

Hello,

I'm considering getting the Xperia 5 II but unsure about the 5G compability.

In the UK there has been an auction for 3700 (3600-3800) Ghz band which designated as n77

My question does the 5 II contrary to the specifications ( 5G BAND Bands n1, n3, n8, n28, n78 ) actual support the 3700 GHz band n77 frequency? That'll used in the UK.

Syncing Data to Xperia Phone

sush1990 — Thu, 18 Feb 2021 10:45:31 GMT

Hi,

I have always had Sony phones, but I have found over the last year or so, that when I try and connect my Sony it phone to my laptop and try to sync music it does mot seem to work. I try to organise playlists which appear empty.

I have historically used MediaGo, but this has now been phased out.

Does anyone else have this problem when trying to add music to your phone?

And does anyone have any app suggestions on which is best to use if not MediaGo?

Thanks a lot

Security update

VKXperia — Wed, 17 Feb 2021 17:28:29 GMT

I wondered if anyone has had the January 2021 security update yet as my phone is still stuck on December 2020? Had the Android 11 update at the beginning of February.

Sony Xperia 5 4K video recording - stuttering

mfoldes — Tue, 16 Feb 2021 02:00:08 GMT

Hello.

Why Sony does not fix stuttering video recorded in 4K?

My old XZ1 can this without any problems, but 800 EUR expensive Xperia 5 does not!

I am really very frustrated. I wasted my money.

I have this phone from September 2020. I made software repair by Xperia Companion, but with same results. The problem is also still in Android 11.

Android 10

55.1.A.6.101

Android 11

55.2.A.0.630

Xperia 5ii overheating and poor Geekbench score.

phone.sony.corb — Sun, 14 Feb 2021 18:00:41 GMT

Hi all,

I bought a brand new Xperia 5ii at the end of December and although I love the phone I'm having some heating issues. It occasionally gets very hot, as in I notice it very hot in my hand and can feel the heat through the official Sony Bumper case I use. This seems to fairly random but I'm not doing anything overly extensive. I don't play any games and have the usual Google and streaming apps. Has anyone else had similar issues?

Sometimes it even gets hot just using Google Chrome browsing websites. Other times it seems totally fine. I wish I could re-create the conditions it gets hot but I can't.

I've now installed a CPU monitor so I can monitor the results more precisely. It seems to regularly go over 45° just browsing, even while typing this.

Furthermore I thought I would do the Geekbench score to see if it is operating normally. My results were way lower than some videos online/websites online. General the results seem to be around 900 single core and around 3000 multi core. My results are 674 single and 1906 which is way down and worse than the previous Xperia 5.

I'm starting to think I have a faulty phone or it's not all its hyped up to be, I know rouge apps not behaving normally can cause issues but can't see what that could be. I normally keep my phone's for 3-4 years so having these issues after less than 2 months is very worrying.

Thought I would see what others users experiences are before I return it or contacts Sony.

Thanks in advance for any replies!

Xperia 5 mkII - 'Swipe Up On Home Button' missing

Deezla — Sun, 14 Feb 2021 17:29:38 GMT

I've just moved from an Xperia 5 to the new Xperia 5 mkII. The home button navigation setting for 'Swipe Up On Home Button' (also referred to as ' Pill home button' or '2 button navigation' is missing.

As a very happy Xperia 5 user this feature/navigation method would be a deal breaker if it's no longer a feature in the mkII. I've tried the only other 2 options left for a few days trying to get used to it but I'm finding it has totally made the phone a pain to use. Why would this feature disappear from a mkI to a mkII?

Any help would be really appreciated bit I fear it's simply just gone. I've only had the phone a week so if it can't be resolved I will be returning the phone under the 14 day cooling off period. Sounds like a small thing but it's really ruined my love for the amazing Xperia phones

What a shame.

Can't register my new Xperia 5 II XQ-AS52 online

Michelle.JK — Thu, 11 Feb 2021 14:05:33 GMT

I can't register my new product Xperia 5 II XQ-AS52 online https://www.sony.ie/mysony/product/register -- there's no choice but tablets only under the Mobile Phones & Tablets category, and model XQ-AS52 the system can't locate (?!?!). So much so for a brand new Sony pride machine! The Customer Service
customersupport.en@eu.sony.com is still "investigating" my numerous times raised issue (Sony Support Email 21488187 of 09/DEC/2020)- for two months already instead of promised 2 days initially. At least they tried to reply earlier, but it is complete silence now. Hopeless situation. I need to extend the warranty as well as to receive updates, news, etc. Any thoughts?

No accent colors and icon shape in 55.2.A.0.630?

SonyXP5 — Wed, 17 Feb 2021 09:21:35 GMT

I just got an update to Android 11 (55.2.A.0.630). Now the options to change accent color and icon shapes are gone from developer mode and not accessible anywhere else. This is extremely annoying and should be fixed as Android 11 normally allows to change this under "Wallpapers and styles" from home screen which is also not featured in this firmware. SONY, please...

Releasing Android 11 for Xperia 10 II but not for 5 II in Europe?

zlays84 — Wed, 10 Feb 2021 17:47:24 GMT

***** is this crap all about I paid 900€ for this device and now 250€ older device is getting latest major software upgrade despite your calendar for Android 11 and all?

Seriously starting to regret my damn purchase...

Didn't receive Android 11

MaxMouratidis — Sun, 07 Feb 2021 12:13:39 GMT

I leave in Greece.Sony released Android 11 for Xperia 5 ii days ago, but i haven't received it yet.Do i have to do something or should i wait?

Conference Calls

VenitaD — Fri, 05 Feb 2021 18:36:51 GMT

Adding two calls as a conference

Always on display clock not updating since Android 11

Blue5161 — Thu, 04 Feb 2021 15:11:44 GMT

Hi, I recently updated to Android 11 on my Xperia 5 II and received a couple of bugs along with it.

First one is the AOD clock showing the incorrect time, it updates when the screen is double tapped and woken. The other one I've noticed is, I'm receiving some notifications later than I should be doing, I'm guessing android 11 is too strict with hibernating the phone when not active in comparison to Android 10.

I believe it has also caused benchmark scores to be substantially lower than when tested in Android 10. I haven't personally noticed much of a slow down but I'm not a heavy user but maybe gamers would notice a difference.

I understand bugs are part and parcel of new major firmware updates but I gather Sony delayed the 11 update for the Xperia 5 II because these bugs were flagged up on other Xperia models that received the update 1st, they haven't been fixed so pointless holding the update back if we're in the same boat as Xperia 1 II users.

Swipe up problem

russbott — Wed, 03 Feb 2021 17:50:11 GMT

For some reason I cannot swipe up to see my apps. Was working fine then nothing. Any ideas? Xperia II 5g

App doesn't show full screen on Xperia 5 (version 1)

steyar — Thu, 28 Jan 2021 10:19:17 GMT

Hi I have an Xperia 5 and I have a game / app I play. It doesn't show full screen. I accept it is an old app.

Is there a way of forcing it to stretch full screen?

It was better on my old phone (XZ2 Compact).

I get that it is a screen ratio issue but I see that Samsung allow customers to stretch apps full screen...

Sony Xperia 5 II camera Exif problem

Serola — Wed, 27 Jan 2021 19:42:08 GMT

Sony Xperia 5 II seem to save a lot of strange data on the Exif. I would like to know how to fix that, and rather get it solved on the camera software. It would make the working with photos difficult if one has to edit the Exif on the post processing software.

An example image attached.

Xperia 5ii android 11 UI lag.

vapgames — Sat, 23 Jan 2021 13:12:55 GMT

Hello, i've received the Android 11 update recently and immediately noticed the lag on the UI.

After i unlock the phone there's a 3 second lag when i can't press any button or swipe, so i always end up pressing and swiping twice.

The same 3 second lag happens after closing notifications.

It feels really unresponsive now, it wasn't the case on older androids.

Is it a permanent feature of android 11? Should i factory reset? Can i downgrade to android 10?

Xperia 5 ii Very bad customer service

With_Moni — Wed, 20 Jan 2021 22:48:07 GMT

Case No:21574552

(I am writing here because I didn't get reply after several attempts)

Hi,

I have sent my phone (Xperia 5 ii) to SBE Ltd (in UK) for repairing/replacement under warranty. I have reported the problem (faulty display) to Sony in 22th December 2020, dropped to the Royal Mail in 24th December 2020 (with provided level) & they delivered to SBE Ltd in 30th December (thought your website says received in 5th January 2021 🤔).

Two/Three days later of that your website says it's awaiting for components.

Moreover, it been long time I have sent my phone to SBE Ltd for repairing. I think you are taking far beyond the normal time to repair my phone. As far as I know the Xperia 5 ii is the newest model company's device therefore, it's components/parts may not be available for repair. So, you should not wait a age of time to get the components to repair rather than give me a new replacement device. I would like to get my device fixed back soon. If you can't fix give me a new replacement device soon.

This this not my fault to buy the Sony product, I thought Sony is the great brand. Therefore Sony's service should be great also but now I'm confused. I have brought the flagship device to get flagship experience out of that. I bought Xperia 5 ii instead of iPhone 12, believed it will be better. Now I have waiting so long that in the mean time Galaxy S21 has been arrived. Will it be fixed after releasing Xperia 1 iii or even Xperia 5 iii???🤔 Is it normal???🤔

Anyway, I would be glad if I will get my phone fixed soon or get a new replacement. I'm waiting for your kind reply with current actual status of the repair process of my phone.

Thanks!

Xperia 5 ii poor signal

Captain73 — Mon, 18 Jan 2021 13:24:00 GMT

Long term Xperia customer, recent 5 ii upgrade; UK on EE.

Signal is poor a lot of the time. Also frequently even when signal ok, callers can't hear my speech, can take several attempts to solve (restarting a call). Aware EE still rolling out 5G but I'm talking regular calls, 4G etc.

Fully up-to-date, no issues reported via EE service status, they categorise the handset as very good - excellent re connectivity.

Getting quite frustrated - frequently can't use this thing as an actual mobile phone!!

Xperia 5 ii Fulty display! Very slow Service centre!

With_Moni — Wed, 13 Jan 2021 14:57:07 GMT

I have sent my newly purchased Xperia 5 ii to SBE for repairing but it seems they will take age to fix/replace that. I have already waited too long, they are still awaiting for the components. Was it my fault to buy the Sony product??? I want my phone fixed or a new replacement as soon as possible please, I have waited a long. I have sent my phone to repair last year but didn't get yet, it's big problem of Sony.

Case No: 21574552

What's the hold up on Android 11 for 5 II?

zlays84 — Mon, 11 Jan 2021 15:23:32 GMT

They said January but nothing still?

loss of sound

jujohn- — Tue, 05 Jan 2021 21:54:10 GMT

whilst changing from a streaming channel back to sky i have lost sound. tried all the obvious menus to no avail.

Xperia 5 gives people ehco on other end

drift79 — Tue, 05 Jan 2021 15:47:31 GMT

It doesnt matter if i call anyone or they call me the person on the other end always gets an echo of there own voice but my end is fine. Gave the phone to virgin to repair and they can not find anything wrong with it anyone got any ideas????

Dark theme on Android 10 and OLED screens

IvanLM — Tue, 05 Jan 2021 12:18:14 GMT

Hello.

It is my first mobile with an Oled screen (Sony Xperia 5 II), and from what I know about this type of screen is that they turn off the pixels when the color is black. I know that it is not something from Sony but something typical of Android 10, that when using the dark theme, certain parts of the system with for example in system settings and other parts of the system, are seen with a grayish background and, I wonder what if it would not be better for those parts to have a completely black background, I think it would improve battery saving a little and help better conservation of the screen. I do not know if it would be possible for Sony to modify the default dark theme of Android 10 or create an alternative 100% black specific for this type of screen.

What do you think??.

A greeting.

(Translated with Google)

Xperia 5 11 as got no colour

petethehat77 — Mon, 04 Jan 2021 20:54:31 GMT

Hi there, my Xperia 5 ll as got no colour I’v Done A hard reboot and when it rebooting there is colour but when I back my phone back up the colour goes I’m going nuts

E-sim

Fohrenburg11 — Mon, 04 Jan 2021 10:03:05 GMT

Does Xperia 5 II have e-sim support?

Fohrenburg11

Voix WI-FI VOLTE

Jipebe24 — Sun, 03 Jan 2021 17:08:27 GMT

Bonjour,

Pour connecté en E-sim ma montre Samsung Watch LTE 4G, je dois activer l'option Voix WIFI / VOLTE sur mon XPERIA5 .

Dans paramètres/Réseau et Internet/Réseau Mobile/ Préférences avancées/( et là je n'ai pas l'option Appels Wi-FI) ??

Dans type de réseau préféré , j'ai LTE et j'ai pas 4G.

Quelqu'un aurait-il l'amabilité de m'expliquer cela ?

Merci

Death of Xperia.

Sneakykilla — Sun, 03 Jan 2021 09:03:55 GMT

After years of using Sony phones I'm unfortunately at the point where I am no longer going to be purchasing another device.

The last straw that broke my back was this fingerprint debacle. It worked for nearly 8 months and then all of a sudden it stopped, eventually even vanishing from the options. It came back after the update but wouldn't register a fingerprint. Stating it could not read or sometime it said time ran out after 1 second of trying. For a company that I have been loyally purchasing phones and PlayStation's for not only me but my entire family (children), I find it unacceptable and very unprofessional. We as customers have come to expect great products that work.

So in conclusion I am going to bid Sony farewell. I just hope that my new Xbox and Android from maybe Samsung will do me prouder than Sony. It is a very sad day.

DualSense Controller Connection Issues

Mallen503 — Sat, 02 Jan 2021 16:48:39 GMT

Hi, I have an Xperia 5. I'm trying to use the DualSense on PS Remote Play. The controller connects to the phones Bluetooth fine, I can even use it to navigate my home screen and apps, but remote play completely ignores it?

Any ideas why?

Thanks in advance!

Autofocus issue in Xperia 5 II; UPDATE: Shame on you Sony! (Source of the problem)

palkos88 — Thu, 11 Mar 2021 19:00:09 GMT

Hi there

I have a problem with autofocus during lowlight. The mobile cant focus and what is more, I see green square sign like it would focus succesfully. Any ideas? RGBC-IR sensor works properly. I had Z3 compact and XZ2 compact - I cant remember such a low quality of sharpness.

Look at the hand

UPDATE:

SHAME ON YOU SONY

You wanted to see that embarrassing comparison "Xperia 5 II vs Z3 Compact" and here you have it. During making this comparison, I have found the source of the problem. Xperia 5 II is castrated of TOF sensor, which means it needs better light conditions to auto focus ...or flash lamp, which Z3 Compact is using while it is not equipped in TOF sensor. Z3 Compact blinks (using the lamp) for piece a of second to auto focus during low light. I can understand that Sony wanted to safe piece of dollar by removing TOF sensor, but PLEASE. It is so much embarrassing that they did not deployed so much simple solution of the problem. Just blinking the light. There were few updates and they did nothing with this "Best Camera in the phone for professionals".

PS. You welcome Sony for beeing beta tester and discovering the problem. Gratification would be pleased.

https://youtu.be/akfgwe03MkM

Xperia 5ii Music App

Mstansmith — Thu, 31 Dec 2020 10:42:15 GMT

The stock 'Music' app now longer has the ability to collect album art anymore and using any 3rd party apps I find can only do it song by song. I am an avid audio enthusiast and have many hundreds of albums/folders including Hi Res audio ripped from the PS-HX500 and downloaded from sites such as Qobuz along with FLAC files and some MP3.

It is far too onerous a task to do this for all my music and I am gutted that I am looking at other apps for the music as they all seem a bit buggy.

Poweramp has the ability to collect artwork from the internet so I wondered why the Sony native app has stopped this capability?

I like the sound from the native app and can only assume that the phone is tuned to work best through this as one of it's target audience are audiophiles. USB Audio Player Pro seems quite good but the tweaks are fiddly and when I listen to the different apps with my Hi Res headphones I think the stock app sound is on par with this but without the glitches.

Sony, please re-introduce Gracenote back into the app or take a leaf from the system that Poweramp uses, it's the right thing to do for your dedicated Xperia fans of more than 6 years from the 'Z' onwards.

I don't think I should be using 3rd party apps for such a core function as Music really.

LDAC Issues

Mstansmith — Thu, 31 Dec 2020 10:28:50 GMT

Folks,

Is anyone else experiencing issues with LDAC on the 5ii?

It seems it always wants to connect to my WI-H700 in 'Best Effort' mode and when 'Best Quality' is selected I have drop outs a lot. I changed the AVRCP version to 1.4 in Developer Options and this may have improved things but surely this should be unnecessary.

I have finally let go of my XZ1 for this phone which has been superb for years with no issues at all around LDAC and these headphones. I am hoping I haven't made a mistake (I got the 5 but reverted back to the XZ1 after a couple of weeks).

Camera HDR Sony 5 ii

ForzaDan — Mon, 28 Dec 2020 01:21:08 GMT

Hi why is HDR so poor on this camera it goes very dull the moment you click HDR It looks awful I can't even use it, looks way better without it on. Other issues is clearly low light and no night mode and banding with lights on. And before anyone says it's the lights my other Samsung phones don't react this way. I really hope Sony working on updates for this phone it's miles behind the competition. I've managed to take great shots in good light conditions but this phone has a lot of negatives.

Xperia 5 wont boot fully, also startup screen is green instead of black

Mr_Jason — Sun, 27 Dec 2020 12:12:27 GMT

I cannot access my phone for some strange reason, when I try to access the phone it restarts, but wont fully reboot. So basically it keeps going round in a loop. Also the startup screen appears to be a bright green colour instead of black, 😫

Fingerprint sensor unlocking without pressing button.

vapgames — Sat, 26 Dec 2020 08:23:00 GMT

Hello,

I recently upgraded from Xperia X Compact to Xperia 5ii.

One of my problems is that previously to unlock the phone you had to press the button and only after that it would scan the finger.

In new version it unlocks if you just touch the button before you even pressed it. It's very annoying, cause it unlocks every time i try to put the phone in my pocket, or take it out.

For now i solved it with registering only the very tip of my thumb, so it only unlocks when i'm holding thumb perpendicular to the button.

But i would really appreciate seeing some kind of option setting to not scan fingers when the screen is off.

Where is the Xperia 5 ii manufactured?

bestwishesann — Wed, 23 Dec 2020 18:43:38 GMT

Where is the Xperia 5 ii components come from and where is it assembled?

Xperia 5 ii - Instagram draft issues

e.cresswell — Sat, 19 Dec 2020 09:49:39 GMT

Hello, recently purchased an Xperia 5 ii, and I'm loving the phone, but experiencing issues with Instagram that I can't seem to get any help on. Any photos I edit but don't want to post right away aren't saved as drafts, even after selecting 'save as draft' when closing the edit. The drafts just don't show up. Anyone else seen this? It's really frustrating. None of my friends on other android devices experience this issue.

Insta stories are also difficult, because of the 21:9 aspect ratio the top and bottom of the image/video gets cut off when viewed on other devices with a more standard aspect ratio, but I realise there's probably nothing that can be done about that. Just wish there was a template to restrict the media to an extent where it could be viewed on all devices well.

Thanks

Ellis

Sony Ireland extorts you to destroy your new phone box to get a promotional gadget

Michelle.JK — Fri, 18 Dec 2020 01:13:18 GMT

I've just happily bought a long-awaited new Xperia 5 II and applied for a promotional headset submitting all the required strictly by the rules that say:

"STEP 3
Fill in the campaign form www.sony.ie/promo/xperia5-m2/headphones providing the following details:
· Your product information: model, IMEI-1, purchase date and retailer
· Your personal details: name, email address, postal address and telephone number
· Your proof of purchase (order confirmation)
· A picture of your IMEI-1: IMEI-1 screenshot from your "About Phone" Menu or picture of the full sticker
with model, barcodes and IMEI numbers on the box
After providing this information, please click on the “Submit” button."

To my surprise and frustration, and against the promotion's T&C and FAQs, Sony startingly replies literally forcing me to cut the box apart for a sticker with codes and picture it on a single-coloured surface OR I'll kiss my headset goodbye. Thus they are actually blackmailing me to destroy the beautiful package which is a part of the unique €900-set design! And, what if it's a gift, huh? This is called extortion spitting on their valuable customer and his/her consumer rights.

I'm asking for an answer from Sony.

RE: Sony Promotion Participation: picture of IMEI not OK [case:21488021][email:356703062]

Charge if no fault is found when sent for repair

Blue5161 — Tue, 15 Dec 2020 18:35:25 GMT

Hi, I started a thread earlier about some display issues I'm having. I understand that the green tint on 120hz Oled screens is quite widespread across all manufacturers but can be fixed to a certain extent with firmware updates so I'm not too worried about that. The text flickering is really annoying though and doing it now, I sent Sony Support an email about my concerns and they have replied asking me to book it in to be looked at, at a service centre. The way the email is worded it sounds like there would be a charge if no fault was found. This seems a bit out of order if that is the case because there is a strong possibility that they come back with no fault can be found or couldn't be replicated. I had that with Huawei a couple of years ago even though the screen was bright green in all conditions. I eventually had it replaced but had to send it back a couple of times. Does anyone have any experience with sending a device back to Sony and were you charged if no fault was found? Sorry about the long post, cheers.

Are Sony Xperia 5 II display issues hardware related?

Blue5161 — Tue, 15 Dec 2020 07:28:33 GMT

Hi, I am having a couple of issues with the display on my new Xperia 5 II. I have the green tint problem on off black colours like dark greys and blues (120hz turned on) that has been mentioned on here and other forums, I also have a fault where the text on the display judders up and down slightly at low light, which is just as annoying as the green screen. I have a few other bugs but the display faults are my main concern, can/will these issues be solved with firmware updates or are they solely hardware related? It would be nice if a Sony representative replied, although I'm not hopeful. Thanks

Fingerprint scanner overly sensitive

fjxperia — Sun, 13 Dec 2020 23:55:38 GMT

Hi all,

Not sure what's happened but has anyones Xperia 5ii fingerprint scanner gotten a lot more sensitive to palm contact when holding your phone?

It's never happened in the past fortnight since getting my phone, but now every brush my palm/bottom of my finger where it joins the hand it makes contact with the FPR and buzzes as if to acknowledge contact.

This is when the phone is on and active, not when locked.

Any advice?

Hiding Carrier Name

fjxperia — Sun, 13 Dec 2020 20:24:22 GMT

Hi all,

This thing has been bothering me since getting my new 5ii, and it's baffling why there isn't an option for this.

Is there a way to hide the carrier name in the Notification bar at the top of the screen?

By this I mean the below, the "O2-UK" next to the clock up top:

Note, I do not mean when you drag down/open the Notification menu, this one here I don't mind.

I mean when it is at the top of the screen there (and also on the Lockscreen)

I believe it's a big design flaw and massive oversight from Sony to not have a simple route to hide it, and to have something so unnecessarily visible cluttering the bar on an otherwise beautiful phone. UI tweakers and the like have been unhelpful too sadly.

Tips and pointers welcome.

Xperia 5 ii up-to-date security updates

rgaliev — Sat, 12 Dec 2020 10:04:40 GMT

Greetings!

I have bought xperia 5 ii and I am very disappointed. I am completely unhappy with the lack of security updates. There is already firmware version 58.0.A.28.25 with the security update for November 2020, but for the UK. And for RU only 58.0.A.21.1 out of the box. As a user, this tells me that the RU region has a low priority for Sony. I have bought expensive smartphone with a huge bunch of known and unpatched security vulnerabilities. And I am not getting updates. I want to return back this piece of sh... and get my money back. The store denies me, referring to the fact that this is a technically complex device and my claims do not relate to the functioning of the device. What can Sony offer me, how can I get my money back for a flagship with security vulnerabilities on board?

5 ii sound issues.

Matt1672 — Fri, 11 Dec 2020 19:19:29 GMT

I recently upgraded to a 5ii and had an intermittent sound issue, of , loud crackling noise, when playing music / videos. It was resolved by rebooting the phone, Vodafone said yes it is a fault, sent another, now the replacement one does the same. What should I do ?

Problems opening instagram grid posts with Xperia 5 II

melconwa — Fri, 11 Dec 2020 18:16:33 GMT

I have just moved from a XZ2 compact to a series 5 II and am unable to open instagram posts from the grids in the new handset. We have two 5 II handsets in our house, and neither will allow posts to open (the image is highlighted whilst pressed, but you can't see the other photos or text in the post). Instagram is running properly on our two old xperia models (xz2 and another ) and the software is identical on both (android 10, same version of instagram, same phone settings and same wifi)

Therefore, I can't help but think it's to do with the handset or camera clashing with the instagram app. I have followed all the advise re force stop, turn off stamina, clear cache, delete and reinstall, restart phone - but no result. I CAN access the grid posts on this handset if I go through the main browser (chrome) but this is not a great option.

Has anyone else come across this? I'm close to returning the handset for another brand

Xperia 5ii Charger Failure

Stingrey1957 — Wed, 09 Dec 2020 13:58:52 GMT

Hi anyone had problems with the UCH-32 charger that comes with the phone? No lights /bleep on the phone when plugged in. Not a problem with the phone as charges ok from a standard USB to USB-C lead and charger. Might be the lead but the plugs are USB-C to USB-C so can't test it with a standard charger.

Brand new 5 ii HOWEVER....

lowkey1 — Mon, 07 Dec 2020 18:30:16 GMT

Iv noticed that when im cycling through the phones ringtones, there seems to be a crackling noise just before the sound plays. similarly, this happens when im cycling through whatsapp sound settings too...

Iv resetted, used safe mode, software repair all with no luck. The problem doesnt happen when im listening to sportify though which is odd. If turned off all advanced audio settings aswell..

Its pretty annoying, so amped to have a new sony phone again only to be left with this annoying bug.

If anyone can shed any light on this id really appreciate it

SONY Xperia 5 II – Fingerprint Sensor

danielewen.me — Mon, 30 Nov 2020 18:14:54 GMT

I doubt SONY will read this, but here goes… and I am paraphrasing what follows, as there have been a lot of emails to customersupport.en@eu.sony.com. Some of my communications to SONY Customer Support have either taken 7 days for them to reply or just outright ignored. Even when they do reply, they do not always answer the question and instead say, “With reference to your enquiry regarding your Sony XPERIA 5 II, kindly note that we’ve raised the case for investigation, it will take 2 working days.”

Let us begin. As a long-standing SONY Xperia customer, I ordered the brand-new SONY Xperia 5 II from Xperia Official Partner: https://www.estorepartner.com/en-GB/dr_product/sony-xperia-5-ii/ on the 15th October 2020. This is my third SONY Xperia phone in recent times. My previous phone was the SONY Xperia XA1 Ultra G3226 and the one before that was the SONY Xperia XA F3111. I have had no complaints with either of the previous phones.

When the SONY Xperia 5 II unit arrived on the 19th of October 2020 the fingerprint sensor did not work. I immediately contacted SONY Customer Support (customersupport.en@eu.sony.com) to raise a support ticket.

There was the usual back and forth as they asked me to update the device, reset the device and use the Xperia Companion app to perform a Software Repair to reinstall the device, all of which did not resolve the issue.

On the 30th of October 2020 SONY Customer Support advised me to send the unit away for repair.

As this is a brand-new phone, I asked them to send me a replacement unit. They advised me to contact the point of sale, saying: “With reference to your enquiry regarding a replacement, we recommend that you get in touch with the point of sale for further assistance.”

Enter sony.gb.cs@digitalriver.com, which is the email address for Xperia Official Partner: www.estorepartner.com, the online store whom I purchased the phone from.

Xperia Official Partner said, “We're able to assist you with any issues related to purchase from our store, however technical issues are outside our area of expertise.” They then pointed me back in the direction of SONY Customer Support, even though I had already explained to them that I had an open support ticket with customersupport.en@eu.sony.com.

After more back and forth with SONY Customer Support regarding the fact that the SONY Xperia 5 II is not a listed device within their Repair Centre website: https://sony.sbe-ltd.co.uk/callcenter/booking, I eventually logged the unit with SBE Ltd on the 4th November 2020. I posted the unit that day and SBE Ltd acknowledge receipt on the 6th of November 2020.

On Monday the 9th of November SBE Ltd confirmed that there is a physical hardware fault with the fingerprint sensor.

Since the 10th of November 2020, the status on the SBE Ltd tracking website: https://sony.sbe-ltd.co.uk/tracking has said “Awaiting Component”. I have been informed by SBE Ltd, that SBE Ltd are waiting for SONY to ship the replacement part, but neither SBE Ltd nor SONY Customer Support can tell me when the replacement part is going to arrive.

I am now into the 4th week without a phone and my concern at present is that I am going to end up with a refurbished Xperia 5 II, when I ordered is a brand-new, fully functional unit back in October 2020. To top it all off, the price has since dropped from £799 to £599, during which time I have either had a faulty phone or no phone at all.

To say that I am absolutely appalled by SONY Customer Support is an understatement.

To summarise:

Xperia Official Partner have stated: “We have received your request but unfortunately we don't have an option to replace the order.” Therefore, I must return the unit for a full refund and then reorder it again, in order to get a fully functional unit from them.

SBE Ltd have stated that: “We can advise we are currently waiting for parts to arrive to complete the repair, unfortunately we do not have an ETA at this time” and “we are not authorised to issue replacements unless instructed to do so by Sony directly.”

SONY Customer Support continue to ignore my request for a replacement unit, stating that: “We can confirm that the repair centre is still waiting for parts to arrive to complete the repair.”

Side note: Given the fact that I ordered something on Amazon on Monday last week, to arrive that Wednesday, and it was subsequently delayed in transit, Amazon contacted me to let me know. They then told me I could claim a refund that Saturday, which I did, and the refund was processed within a matter of hours. I reordered the product on Sunday, and it arrive the following day, 1 week after I placed the initial order. Not bad, all things considered.
Ironically the product was a replacement strap for a Samsung Fit2 Pro, which broke after over 2 years of wear and tear. So not only did Amazon display amazing customer service, but Samsung, knowing that watch straps have a limited lifespan, built the ability to change straps into their product, allowing me to continue to utilise the Fit2 Pro, rather than replace the entire unit. I hear Samsung also make phones…
SONY the above Amazon example is how you provide customer support. You put the customer experience FIRST and you resolve ANY and ALL issues that you have created in a timely manner, whilst keeping the customer informed at all times.

Xperia 5 II : Blurry video call experience on WhatsApp

GreXperia — Wed, 25 Nov 2020 23:43:01 GMT

Hi All,

I got my Xperia 5 Mark II today and just finished setting it up. While I am happy with the phone so far, the people whom I video- called on WhatsApp reported that my video quality was very bad and blurry. I tried calling the same people at the same time using the same network (WiFi) on my Google Pixel 3 and the video quality was excellent.

The selfi photos from the front camera are also high quality, it's just the outgoing video quality on video calls (WhatsApp, Google Duo and similar).

Is there a solution to this problem?

Xperia 5 ii - GPS drops out while charging phone in a car

NigelTown — Tue, 24 Nov 2020 19:38:12 GMT

Hi, I don't know if this is a bug, or a fault, but I travel a lot, so I use Google maps in the car and have noticed that when I plug my phone into a USB port in the car, to charge it - the phone very quickly loses contact with GPS. When I unplug the USB cable, GPS is restored... This does not seem to occur if I plug into a 12v (Cigar lighter) socket.

Anyone else got this problem?

any good tutorials and tips for beginners using Sony Xperia 5 II camera and photo apps?

Sense12 — Tue, 24 Nov 2020 04:39:16 GMT

I was wondering how could I make the most of the camera as I don't know any of the professional settings and adjustments for the Sony Xperia 5 II or where it is best to take a picture in terms of lighting, positioning etc

5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

ezy2ezy — Mon, 23 Nov 2020 08:05:38 GMT

Anyone else noticed total screen freezes when using Chrome or Whatsapp and there is say an active Gif that the screen sometimes freezes, (can not be scrolled or back flicked) ??

(gestures turned on and running 58.0.A.22.21 UK unlocked Sony sold direct... which I know is likely to be updated this week as last week O2 & EE had a new version "58.0.A.28.25" - but as Sony does not have a "what has been changed" advice with firmware updates I will assume it is just a security patch and not any new features or bug fixes. )

Sony version of find my iPhone

Jnewman7 — Fri, 20 Nov 2020 21:23:54 GMT

Hi there I decided to change to android having previously been on iPhones. Is there a Sony version of Find my iPhone? Should I lose or have it stolen?

Thanks

Xperia 5ii Unable to adjust Loudspeaker or switch back to private call.

Jnewman7 — Fri, 20 Nov 2020 15:49:05 GMT

Hi could anyone help with my Xperia 5ii please? So usually I opt for loudspeaker to make calls unless they are private. When I start a call, it does as expected using the normal private call/ non-loudspeaker. I then press the loudspeaker button, and talk using that instead.

The issue I am having is despite using the Volume buttons and seeing the call volume bar increase and decrease on the screen, it has no effect on the volume of the loudspeaker which stays at very high volume. The other issue is when turning off loudspeaker to go back to a private call, despite pressing the loudspeaker button to stop it, it remains on???

Just updated to latest version 58.0.A.25.28 and android version 10.

Xperia 5 II - weak flashlight

STeeL835 — Thu, 19 Nov 2020 22:15:46 GMT

25mA doesn't heat up the LED, but it's only enough to see contours a little bit better in the dark, or to read a text while lighting it from 30 cm distance. It's barely usable if you want to light up your path in the night - you can simply trip over something because youre walking and the flashlight is weak (I did, my eyes couldn't see a wire - it had low "special" contrast to background and it just blended in and became a part of a "noise", idk).

It's like a torch app on Galaxy Watch - helps you to see something a little bit better, but in case with watches, it's the best they can offer, while flashlight on Xperia is brighter than watches' screen, yet somehow not better + you have to hold the phone in your hands.

Sony could increase it's brightness to not be so far behind competitors or implement brightness slider with a warning notice with approximate time recommended for each brightness level. It could be accessible by long tap on flashlight quick settings tile.

I think every Xperia phone has a custom mod that increases flash led's brightness now, but Sony keeps setting it to lowest possible with no option to make it brighter, making it the weakest among others and sometimes even kind of dangerous (you can't trust it but you have no other choice)

Xperia 5 II - Problematic pocket mode

STeeL835 — Fri, 20 Nov 2020 08:49:39 GMT

I've encountered this problem which relates to carrying the phone in a pocket: it doesn't do a good job keeping phone locked when it's in your pocket

Fingerprint sensor doesn't turn off when phone is in your pocket and when the screen is turned off (or it's in AOD mode) - you can unlock the phone when it's on the table face down, or by putting your hand in the pocket without intent to unlock the phone (FPR is very conveniently placed on the side of the phone, no joke, but it's the side effect - you can trigger it even while putting your phone in a pocket).
Sony could turn it off when the screen is turned off or when proximity sensor says "it's pocket" and turn it on when user actually presses the button (before buying the phone I thought it actually works like that). If it breaks experience of fast unlock, Sony could make it an option in settings.
Default unwanted actions prevention alert dialog (which I guess comes from AOSP) works bad:
- It appears from time to time, but not every time proximity sensor is covered
- It doesn't appear immediately on unwanted tap, meaning that if your pocket is fast enough (sweaty laps can generate multiple touches everywhere in a moment), it can do something before this dialog appears.
  What makes this point worse is that when the phone is unlocked by trust agent (like Smart Lock), it just needs to touch the lock icon on the bottom to unlock the phone.
- Unlock panel and notifications panel can appear on top of this dialog unprotected
- Pocket can touch OK on this dialog and it will not appear again until next proximity switch. In some cases you don't even need that - wake up screen right after turning off on this dialog or keep proximity sensor closed when you lock the phone and after that (lock phone near pocket) - the dialog can fail to appear
The good implementation of this feature I've seen for example on MIUI 5 or 7 custom ROM I guess - lockscreen app just blocked any touches while proximity sensor is covered and showed position of this sensor so you know where to clean it and instructions in case it's broken (press power and up button for a second, I guess) on tap. I wouldn't wonder if other phone manifacturers made their own implementation, because default is..bruh
This one is trickier - when phone rings (Phone or Skype app), it doesn't protect screen at all - you can press all you want while closing the sensor. Tbh, I don't know how hard is this to fix, since they are apps that display "on top of" lock screen, but that's still worrying at least.

My first Sony

Matt1672 — Thu, 19 Nov 2020 19:33:48 GMT

Just got delivered my first Sony. Xperia 5ii.

So far I'm liking it.

Looking forward to playing Cod 😊.

Empfangsstärke

Irmtraut15 — Wed, 18 Nov 2020 21:30:30 GMT

sehr schlechte Empfangsqualität. Was nützt mir ein Spitzen-Smartphone, wenn ich damit nicht telefonieren oder online gehen kann ?Habs zurück geschickt, für mich nicht brauchbar. Da wundert es mich nicht, das Sony so wenig Marktanteil hat. Schade, Sony.

xperia 5 II device corrupted

chellux — Mon, 16 Nov 2020 19:21:48 GMT

hi, i got an xperia 5 II

now i cant boot, it says "your device is corrupted and cannot be trusted and will not boot"

pc connect dont work..

device manager dont show anything

its like a expensive black brick.. cant use it for anything -.-

is there any fix for this?

cant reset it or something...

Xperia 5 ii camera is noisy

Victor_ZVV — Sun, 15 Nov 2020 12:38:43 GMT

Hello!

Are there any Xperia 5 ii owners?

Have you paid attention to camera noise? With the Xperia 5, I didn't notice this noise.

It is quiet, but still there. It is noticeable especially in silence or when you bring it closer to your ear. This noise remains in the recorded video. Cannot be heard in a noisy place.

There is a slight click when turning on the camera.

Is this a defect?

Thank you for your response.

Victor.

Best way to connect Xperia 5ii to my hifi

JeremyFife — Sun, 15 Nov 2020 03:38:55 GMT

Hi, I hope you can help clarify things for me... I'm new to this.

what's the best, i.e. Highest audio quality, way of connecting my new Xperia 5ii to my hifi?

I want to stream hi res MQA files from the TIDAL service. I can use Bluetooth but my gut says that a cable is better ...

Do I use the headphone jack to an analogue input, or can I go from the usb to a digital input?

Any help and comment much appreciated. Stay well

xperia 5 11 what size of sd micro card should get for my new smart phone

blackeightsteam — Sat, 14 Nov 2020 19:09:01 GMT

Sony Xperia update policy

KBeighty7 — Sat, 14 Nov 2020 00:00:44 GMT

Hi all,

Did Sony officially announce 3 years of OS updates?

Thanks

xperia 5 II turns off

Deadlyman — Fri, 13 Nov 2020 17:15:16 GMT

hi i recieved my phone yesterday i setup everything and leave(locked) the phone after for couple of minutes and when i picked up the device i realised its swiched off i try to swich on doesnt work i plug in to a charge nothing not even screen battery was 76%when i left it then i text the live support in the website they told me to press volume up and power on button together and it work than i realised when i leave the phone alone display turns off its switches off all the time i take the sim card off and try again was the same i try to sofware repair from pc gives me error all the time when its about to finish the repair i try couple of times same result then i install xperia companion to another pc same result tryed in safe mode same nothing help now i book repair but phone i recieve yesterday has no warranty in the booking can someone try to help with something im gonna appreciate

Xperia 5 II - support

8oldemar — Thu, 12 Nov 2020 21:06:24 GMT

Hello! Why is Xperia 5 II support so bad?

There is a fingerprint scanner, which is now again built into the power button, but the scanner works immediately, as soon as you touch it. Very uncomfortable. Especially if you accidentally touch it - and thus exhaust the number of unlock attempts...

Why does One-handed mode only work when the screen is on? One has only to turn the smartphone to landscape orientation and the interface becomes full screen again. OK, but if you switch back to portrait orientation, the mode won't switch back. This mode is also cleared when you lock the screen. You have to constantly make complex gestures...

The developer.sony.com site does not have this model to get the code (to unlock the bootloader). Because of this, even getting superuser rights is not possible to try to solve the two problems above.

Why?.. :(((

Sony Xperia Video Messenger

JayPee74 — Thu, 12 Nov 2020 20:46:22 GMT

I've recently got the Sony Xperia 5 ii, and I seen to be having some issues whilst using video calling on messenger. Voice is delayed and sounds like a dalek, also picture is lagging and distorted. It can't be an internet problem (always strong signal) as I swap to using my Sony Xperia XZ which works fine with no issues. Any help or tips would be greatly appreciated.

Automatic reboot

Platoche84 — Wed, 11 Nov 2020 23:13:36 GMT

My XPeria 5 regularly reboots automatically while i'm using it.

Does anyone have an idea of what could cause this issue?

Sony Xperia 5 II - Proximity Sensor

erikvbeek — Wed, 11 Nov 2020 18:04:55 GMT

When I move my hand close to my phone the proximity sensor pickes up this movement like its supposed to. However, sometime it gives a bright glitchy flash for an unknown reason. It's not like a big deal since the phone itself continues to work properly no matter what. However it is a bit curious. Anyone else with this problem.

I need help fixing flickering/dark screen using cinema pro app on Sony Xperia 5 II?

Sense12 — Wed, 11 Nov 2020 01:02:58 GMT

I'm using the Sony Xperia 5 II and I'm having problems with the cinema pro app.when I open the app I am always getting flickering and the screen is always dark and I can barely see anything on the screen.when I open the normal camera app and photo pro app my camera is fine.I have tried changing the different settings in cinema pro so that the flickering will stop and so I can actually see what I'm trying to record but I'm still having this problem.I'm wondering if my phone is broken or if there is some setting on cinema pro that is messing me up.if someone could help me I would appreciate it

DNG file defects. Xperia5II

Pavel.i — Sat, 07 Nov 2020 17:54:16 GMT

When you open the DNG file of a standard camera, rings are visible on a black background. This can be seen with default settings, but in this example I made shadows lighter to make them easier to see. Tested in two different programs. The jpeg format is fine.

Tell me, does that look the same to you?

Link to original DNG file https://yadi.sk/d/cxUL6J4L2R4Gaw

Xperia 5 II

pdacev — Thu, 05 Nov 2020 13:53:54 GMT

Hello,

My new Xperia 5 II sends SMS twice. I've noticed that it takes pretty long to receive a delivery report. When I use the SIM on my old Xperia XZ1 Compact the problem disappears and the delivery reports are instant.

It's definitely the phone.

Anyone else having the same problem and / or know a workaround?

Cheers.

Wrong color reproduction of the Xperia 5 II display

Pavel.i — Wed, 16 Dec 2020 19:07:44 GMT

When the display brightness is lowered, the color turns green. The effect is pronounced from 1/5 to the minimum brightness and affects mainly light shadows. The effect is more visible at 120Hz, so if I switch 60/120 in the menu, I immediately see the difference in the color of the interface field!
It does not depend on the mode settings (Creator / Standard).
I have done a hard reset and software restore through the Xperia Companion app. It did not help.

I went back to the store and compared it with the sample from the display case. On the right is my phone.

Sync toggle and use of Internet while calling

Jackpotbox — Sun, 01 Nov 2020 07:10:32 GMT

Hi Guys,

I've had the Xperia 5 for 3 days now but haven't been able to use the internet while making calls. I also can't see the Sync toggle in quick settings.

Please can anyone help. Much appreciated.

Sony Xperia 5 II 4K@120fps video bitrate

SONYX52 — Tue, 20 Oct 2020 20:30:46 GMT

Hello X5 II owners,
Hope you all like your new Sony Xperia 5 II and are having fun with it. Does anyone know what is the 4K@120fps video bitrate offered by Sony Xperia 5 II? I couldn't find that particular piece of info in tech specs or from anywhere online. I am really interested in this phone. The 4K@120fps quality looks good in some sample footages I saw in youtube and terrible in others. Bad ones were probably because some users were not sure of what they were doing in the Cinema Pro app. Still I wanna make sure the bitrate is good enough and the 4k@120fps sample is not choppy under right settings and light conditions. I gotta see the 4k@120fps from Asus Zenfone 7 Pro which was very impressive in daylight. Android authority in their Asus Zenfone 7 Pro review mentions the phone shoots clear and crisp videos at 120 Mb/s in comparison with typical 50-80 Mbps offered by other smartphones. Thanks in advance, Happy clicking 😀 📸

Xperia 5 ii pas d'application album fourni

HarAak — Tue, 20 Oct 2020 12:28:55 GMT

Bonjour, je vien de recevoir mon Xperia 5 ii et je remarque que l'appli album qui existait sur XZ3 et xperia 1 et 5 de 1er generation n'est pas installer voir même compatible quand je vais sur la page google play de l'app.

je suis allez chercher des apk a droite a gauche mais l'application crash a chaque fois.

comment faire pour avoir l'appli Album pour mon Xperia 5 ii ?

Can not register Xperia 5 II / Kann Xperia 5 II nicht registrieren

Floki82 — Tue, 20 Oct 2020 08:14:36 GMT

Hello

i can not register my Xperia 5 II.

My Phone has two IMEI Numbers, when I type them in the registration dialog, i get a error message and can not click save. the two IMEI Numers hat " /05 " in the and, but the i can not type it like that.

How can I register the Xperia 5 II with two IMEI Numbers?

Thank you

Music

Patate3000 — Mon, 19 Oct 2020 15:02:25 GMT

Hello everyone,

I was wondering if any of you had found a way to synchronise their phone with the Sony Music Center software..

I have spent quite some time sorting out my music in order to play it on my phone as if it was a Walkman. However, Sony Music Center won't detect my Xperia 5, which prevents me from loading this beautiful music library on my phone.

Android

Quang78 — Mon, 19 Oct 2020 12:31:22 GMT

hi ,

How can i close all apps on the background instead of 1 by 1.

Thank you

Xperia 5 II is awesome !

Xperia 5 11

bricreec28 — Sun, 18 Oct 2020 19:31:10 GMT

Hi does any one know if a audioquest dragon fly red will work with a Xeperia 5.11

Xperia 5 screen issue

sounschu — Sat, 17 Oct 2020 18:28:12 GMT

Hello,

I bought an xperia 5. From the start I have had a problem with the screen. At the bottom of the screen I have an area of the screen that does not respond. This area is located exactly between the google search bar and the first set of icons at the bottom.

This area is often used to validate the actions of applications which is very annoying
Anyone have the same phenomenon?