Bravia 4k UR3 not displaying programme information on channels

[Kreases]

I am using the satellite channels and most aren’t displaying programme information, I have to click on a channel before it displays the information. Can anyone help please, the TV has the latest firmware

[LightFoot]

Hi @Kreases   What is the model number of your TV? It should be something like KD-65XH8096. Earlier Sony TVs did not come with a proprietary EPG on satellite, so could not use the FreeSat EPG for example.

https://www.sony.co.uk/electronics/support/articles/00183238

[Kreases]

Hi,

The model number is KD-43XH8505

[royabrown2]

@Kreases 

2020, but not Freesat. You have the limitations of raw satellite reception 😢

[Kreases · Accepted solution]

Thanks for the reply but that’s not true my TV does have Freesat and I have actually resolved my issue after reading through a previous post going back to 2014. Obviously the earlier comments weren’t relevant but a more current comment mention that disabling the Freesat, performing a reset, then re-enabling the Freesat and then scanning again for the channels would resolve the issue and indeed it did. 
It took a few minutes but all the channels showed their programme information except for the top BBC channel but once I had looked at another BBC 1 channel for a different area the programme information updated. 
That was yesterday and when I switched on the TV today all the programme information was still updating so from my point of view my problem is resolved.

[royabrown2]

@Kreases 

Glad you fixed it.

I guess we should ask Sony to update their spec for this TV, as it doesn’t mention Freesat:-

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43xh8505/speci...

[LightFoot]

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@royabrown2 wrote:

@Kreases 

Glad you fixed it.

I guess we should ask Sony to update their spec for this TV, as it doesn’t mention Freesat:-

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43xh8505/speci...

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Hi @royabrown2 

Extract from the link I provided: