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No sound, just image on KD-55XG8577 VERSION 6.5042

profile.country.RO.title
bograile4
Explorer

No sound, just image on KD-55XG8577 VERSION 6.5042

  • I have a problem even after i update the firmware to 6.5042 my tv has no sound, just image when it start. I have tu press TV buton to starts the sound. So even if on that version it describes that solves that kind of problem in reality problem is not solved, it remains and is frustraiting.  Please do something to really solve the problem. 
2 REPLIES 2
profile.country.GB.title
HannahEd01
Community Team

Hi bograile4, are you connecting a sound system? Or that's from the TV speaker?

profile.country.IT.title
Marino.Manolo
Genius

Try to reboot Android TV, keep pressed Power/OFF on remote.

If don't work, try a factory reset.