Share your experience!
I have seen previous comments of a similar nature but wonder if anyone is currently experiencing the same now.
My 2017 Bravia XD8305 49" is nearing the end of its warranty (the previous one listed 5 yrs 2mths!) so I aim concerned. Since last Android update in March 2021 I have experienced random rebooting of Android system. I have not been establish any pattern. I have tried switching on TV first then and Virgin V6 and the reverse. Sometimes on switch on or soon after : sometimes after about half an hour- sometimes more. In all cases (but one) the sound goes first followed by the picture about 10 seconds later then blank screen and reboots Android when it restarts where I left off.
I reported it to Sony who had me doing factory reset etc. without any change. Told to be patient and it would be sorted in next software update.. Except it isn't . Another factory reset. Locking up. remote not working. Unplugged from wall got it going but not solved. Told I have been to be patient again as it has been referred up to technical (again!). Virgin Media say they have no knowledge of problem.
Surely I can't be alone?
It seems that you've already tried everything with the Sony reps, I'd just wait for their technical team's response at this point.
Thanks for your reply Joe. It’s annoying that they have had 3 months and one update that has not resolved the problem and goodness knows when and if it will be resolved.
I agree to be honest, hopefully you've already received some news back by now?
No and I am not holding my breath.
In fairness I have to update this as I have just had an email saying it is still under investigation and will update in another five days. So I live in hope.
I have same problem since the firmware update on a Sony KD 49XD8099 formal,ticket logged loads of questions back no solution yet
Hi Packard99, have you tried a factory data reset already?
Hi just joined I’m having exact problems I take it hasn’t been sorted yet
No. Got another routine message to say their technicians are (still) looking into it. I did think that after switching off mains electricity while meter replaced (about an hour) and the subsequent rebooting may have resolved it but no - after a week without problem it happened again yesterday. Do you have a satellite or cable box plugged in to your TV?