DSC-HX400 PlayMemories Mobile - QR Code not displaying

[msnow039]

Hi there,

I can't seem to access the QR code on my DSC-HX400 to complete the set-up of the PlayMemories Mobile App on my Iphone 6. The PlayMemories Mobile App asks for a QR code. I have followed the instructions to try and display the QR code on the camera, but the only thing that appears is the SSID, password and device name. 

Does anyone know how to access the QR Code? Or is there something I am missing?

Thanks for the help

[IamNic]

Hello @msnow039,

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@msnow039  schrieb:

the only thing that appears is the SSID, password and device name. 

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you can connect to your camera with this information as well, even though you should be able to switch to the QR-code via the delete button.

If you want to connect to your camera with the information currently shown on the display you simply need to go to your phones settings, open the WiFi-settings and connect to the camera (you should be able to identify it by its SSID) just like you connect to any other WiFi-network (e.g. your home WiFi).

- Nic

[peterfranklin]

Hi,

i have the same problem with my RX100M4 in that it does not display the QR code when I'm trying to set up the add location function from play memories mobile app on my iPhone. I have already set up the connection to the phone using SSID and password and can transfer images and can remotely control the camera from the phone. However, I cannot enable the add location function on the phone by following the instructions on play memories mobile help as the QR code cannot be displayed on the camera. (Pressing the delete button on my camera has no effect when on the screen showing wifi info).

is there an alternative way to set up add location?

thanks.

[IamNic]

Hello @peterfranklin,

the connection established via the SSID+password method is the same as if you would connect your camera via the QR-code.

I don't know how your smartphone needs to be set up to transmit the location info to the camera though.

- Nic