rx100m2 - problems setting white balance underwater

[rx100neil]

Hi,

I need to set custom white balance when diving. I am able to do this on land, if the light is good, so what I'm doing is fine. When I do exactly the same underwater, or even in a dimly lit room, I get a custom white balance error. My fuji camera has no problems setting custom white balance even at 30 m. I have tried lots of different settings and nothing seems to work.  Everything else works fine, so my combination of settings must be causing the problem.

Can anyone help with this issue, please?  The camera is not fit for (my) purpose until I can resolve this.

Thanks.

[rx100neil]

They were unaware of the issue.  There again, I contacted Sony support and they didn't recognise it as a problem either.  So, a case of caveat emptor.

It works ok with the strobe, so not all is lost, but there are times when I want to use custom white balance instead.  It is a pity that they won't fix this.

[seaurchindivers]

You can correct in lightroom better than the camera can do onboard long as you use raw. Best wishes.

Sent from my iPhone

[rx100neil]

I'll do that.

Many thanks for your help.  It is much appreciated.