Hello sajohns - first, the basics...... is your wifi signal strong/good, and working OK with other kit ?
Secondly, you have gone through all the registration proceedures correctly ?
If so, I second Nobody - have you tried a (legal !) freebie ? Gutenberg is indeed an excellent tester.
Lastly, do go back to the manual and ensure you have carried out all the steps - just belt and braces really, we all miss things - and let us know the results.
