UBP-X700 bbciplayer

[Ulundimann]

When I bought it, my blu-ray player had the bbc iplayer app.  It recently disappeared.  Done all the resets recommended by Sony but still not reappeared.  BBC confirms UBP-X700 accredited.  What more can I do?  Other apps such as Netflix still there.  But, oh, MUBI just disappeared one day, too, and that hasn't come back. 

[Peter_S.]

Hi,

Is your player running the latest software?

https://www.sony.co.uk/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/downlo...

Cheers

Peter

[needingkt]

I have had exactly the same problem, and I have completed a software update, and reset the system as well, but still no BBC iplayer logo available. I only bought the blu-ray player in December.

[C_R_Lim]

Same here, Player is running the M43.R.0277  firmware. Last night all BBC apps disappeared along with YouTube.

I have re-enabled YouTube by selecting it from the "All Apps" group, but it no longer appears in the "Featured Apps". Is this a Parental Control issue?

Bob

[Joe_Dohn]

@Ulundimann @needingkt @C_R_Lim

I've seen this mentioned on Sony's Twitter a few hours ago, they've said "We're aware and investigating this" so hopefully we'll have an answer soon.

[C_R_Lim]

I-player is back - thanks for the quick action.

What was the problem?

[Joe_Dohn]

It might just have been an update that wasn't sent to all devices correctly, the app is getting discontinued on some older TVs so I can see how a mistake like this can happen.

Unless Sony or BBC explain what happened though, we won't really know.

Hope this helps!

- JD