Looking on here a lot of you have problems with the XBP800 freezing intermittently. This can be when watching a disc or using apps. I contacted Sony and got this standard reply
Dear Mr. Shaw,
Thank you for contacting Sony support.
With reference to your enquiry regarding your Sony UBP-X800, please perform the steps below as an attempt to resolve the issue:
- Unplug the player from the mains.
- Disconnect it from any other device it's connected to.
- Wait for 2 or more minutes then plug it back and test.
- Make sure your device is updated to the latest version, for more information please refer to this link: https://www.sony.co.uk/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/softwa...
- Perform a factory reset for the product by going through [Home] > [Resetting] > [Reset to Factory Default Settings/Initialise Personal Information (Do both)].
If the issue is not resolved, you can refer to any of the nearby authorized service centre for inspection and repair, please use the below link to locate the nearest one to your postcode.
https://locator.sony/en_GB/servicecenters/
Firstly, has anyone been able to sort it and if so how? Secondly, is it just me but whenever I have had to contact Sony support you never get any real help?
