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touch screen stopped working

Mike54
Visitor

touch screen stopped working

Hi,

Years ago, I used to have this Xperia L and suddenly the touch screen stopped working, can't remember now how it happened and I could not fix it at the time, so I bought a new phone. Now I was looking for an used phone for a gift to my son and found this phone, funny thing happened, It was working with 0 problems, so I wiped all the data and tried to do a software repair with the Xperia Companion, but I got an error, so I end up doing a hard reset. After two weeks of use, my son tells me that the touch screen stopped working again, so I tried again with the Xperia Companion, same problem. I tried with a hard reset, and it happens that I totally forgot the buttons for that, so I took it to a local tech service and they tell me that the only solution possible is through Xperia Companion, which is not working out. 

¿What should I do? the error message is:

UEGetPhoneInfoMissingInfo
C2104 3566 1271-8635 R3B 15.3.A.1.14
1.9.2.0 / Windows 10 Home 64 bit / Win32 / MX

Thanks

1 REPLY 1
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Qatrium
Expert

@Mike54

I'm afraid that Xperia L is no longer supported by Xperia Companion, so your only (official) option is to factory reset it. There are other unofficial methods to flash a new firmware that you can find on other forums like XDA.